e-mail - Audi 3.

VWoA Compliance
Subject:
3.0L TDI Trade-In Issue Resolution
From: Audi Communications
Sent: Friday, August 04, 2017 6:31 AM
Subject: 3.0L TDI Trade‐In Issue Resolution
Dealer Communication
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From: Audi Operations
3.0L TDI Trade-In Issue Resolution
Dear Dealer Partners,
Over the past several weeks we have seen a tremendous response to the Trade-In option offered under the
3.0L TDI Settlement Agreement. While the majority of these transactions have closed successfully without
issue, there are instances where we have been unable to approve a claim due to issues surrounding the
documentation. We’d like to take this opportunity to identify some common issues, provide recommended
resolutions, as well as remind everyone of the training resources available to ensure proper compliance.
Common Issues:
1. Missing Documentation: As per the program rules, dealers are required to upload a copy of the
following documents in the TDI IN-FORM tool:
a. Copy of Executed Sales Agreement and or Bill of Sales properly disclosing the Trade-In
credit
b. Copy of Executed Odometer Disclosure Statement
c. Copy of Executed Trade-In Certificate printed by the Settlement Specialist at time of
appointment
 Documents not included at time of closing in the IN-FORM tool can be submitted via
email to [email protected]. Please ensure the Claim number and
document type for the claim are listed in the subject line; example “Odometer Statement
– Claim# 1234567.
2. Incorrect Disclosure of Trade-In Values on Sales Agreement and/or Bill of sale: Due to terms
under the 3.0L TDI Settlement Agreement, the financial disclosures of the Trade-In Credit are very
specific. The attached example provides a visual example of how to properly disclose the financials
from the Trade-In Certificate on a Bill of Sale. The most important aspects are:
a. The Full Trade-In Credit on the Trade-In Certificate (the combination of the Vehicle Return
Amount and Additional Restitution Payment) should be reflected as the Trade-In Allowance on
the Sales Agreement and/or Bill of Sale
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b. If the customer has an outstanding loan, it is the Dealer’s responsibility to acquire the most upto-date loan payoff amount and disclose as such on the Sales Agreement and/or Bill of
Sale. The amount listed on the Trade-In Certificate is only an estimate and VWGoA does not
warrant the validity of this value at time of Trade-In appointment
3. Trade-In Credit in excess of Vehicle Purchase or Partial application of Trade-In Credit:
a. In the event the Trade-In Credit exceeds the new vehicle purchase price, the Dealer is
responsible for issuing a check (or other form of agreed upon payment) to the customer for the
difference. The Dealer must ensure this is captured within the Sales Agreement and/or Bill of
Sale, and must provide a copy of the check (or proof of payment) issued to the customer.
b. The partial application of the Trade-In Credit towards the purchase of new vehicle is not
permissible, as the full value of the Trade-In Credit must be disclosed on the agreement and
most lending institutions will not allow for the disclosure of any “cash due to customer” or
negative cash due to be listed on the contract. If a customer does not wish to use the full value
of their Trade-In credit it is recommended that they switch to a Buyback transaction type.
Resources for additional information: Links to additional information can be found below or under the 3.0L
Section of the TDI Dealer Settlement Portal accessed from iAudi.
1. Trade-In Video Example: Brief video example of from start to finish of a Trade-In transaction
2. Trade-In Job Aid: Reference guide on how to properly conduct a Trade-In under the 3.0L TDI
Settlement
3. Trade-In Program Rules: Original program rules outlining the responsibilities and process of the Dealer
in the Trade-in transaction
4. Trade-In Additional Clarifications: Document clarifying certain terms and conditions outline within the
original Dealer Trade-In Agreement.
If you have additional questions regarding the Trade-In process, or to check the status of outstanding claims,
please contact the TDI Dealer Support Team at 844-357-7778.
Sincerely,
TDI Dealer Communications Team
cc: All Dealer Principals, General Managers, and Sales Managers
Please click here for the official Audi Dealer Communication.
For more dealer communications, visit the Communications page on iAudi.
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