50D3 - Circular

Emissions Recall
Code: 50D3
REVISION
Subject
Vehicle Emissions Control Information Label
Revision Summary
Labor operation updated in claiming instructions.
Release Date
Affected Vehicles
August 10, 2017
U.S.A. & CANADA:
Certain 2018 MY Audi S4/S5
Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this
action. Elsa is the only valid campaign inquiry & verification source.

Campaign status must show “open.”

If Elsa shows other open action(s), inform your customer so that the work can also be completed at
the same time the vehicle is in the workshop for this campaign.
Problem Description
Certain model year 2018 vehicles have been incorrectly labeled with model year 2017 Vehicle
Emissions Control Information labels instead of the correct model year 2018 label. This issue
will not cause an emissions impact over the standard.
Corrective Action
The correct model year 2018 label (having a new part number) will be affixed to affected
vehicles.
Parts Information
A supply of labels was sent to dealers with affected inventory prior to launch. Additional labels
can be ordered through the Compliance Label Ordering Portal. Please have the VIN(s) you are
ordering for available when you place your order.
Code Visibility
On or about August 08, 2017, affected vehicles will be listed on the Inventory Vehicle Open
Campaign Action report under My Dealership Reports (found on www.accessaudi.com & OMD
Web). A list will not be posted for dealers who do not have any affected vehicles.
On or about August 08, 2017, this campaign code will show open on affected vehicles in Elsa.
On or about August 08, 2017, affected vehicles will be identified with this campaign code in the
VIN Lookup tool at www.audiusa.com.
Owner Notification
Emissions Campaigns
Requirements
(CALIFORNIA ONLY)
Additional Information
Owner notification will take place in August 2017. Owner letter examples are included in this
bulletin for your reference.
The California Air Resources Board and the Department of Motor Vehicles (DMV) require
emissions-related campaigns to be completed prior to vehicle registration renewal. When
campaign work is done you must provide the owner with a signed “Vehicle Emission Recall –
Proof of Correction” certificate (RC EMISCAVWAU). Order certificates online via the
Compliance Label Ordering portal at www.accessaudi.com.
Please alert everyone in your dealership about this action, including Sales, Service, Parts
and Accounting personnel. Contact Warranty if you have any questions.
Dealers must ensure that every affected inventory vehicle has this campaign completed before
delivery to consumers.
Fill out and affix Campaign Completion Label (CAMP 010 000) after work is complete.
Labels can be ordered at no cost via the Compliance Label Ordering portal at
www.accessaudi.com.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2017 Audi of America, Inc. and Audi Canada. All Rights Reserved.
August 2017
50D3 Page 1 of 7
Claim Entry Instructions
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated
elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.
If customer refused campaign work:
 U.S. dealers: Submit the request through Audi Warranty Online under the Campaigns/Update option.
 Canada dealers: Fax repair order to Warranty at (905) 428-4811.
Service Number
50D3
Damage Code
0099
Parts Vendor Code
Claim Type
002
Sold vehicle: 7 10
Unsold vehicle: 7 90
Causal Indicator
Vehicle Wash/Loaner
Criteria I.D.
Mark labor as causal
Do not claim wash/loaner under this action
8W
Install correct Vehicle Emissions Control Information Label.
Labor operation:
5522 23 99
10 T.U.
Labels are provided free of charge, do not enter on claim.
Criteria I.D.
F5
Install correct Vehicle Emissions Control Information Label.
Labor operation:
5522 23 99
10 T.U.
Labels are provided free of charge, do not enter on claim.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2017 Audi of America, Inc. and Audi Canada. All Rights Reserved.
August 2017
50D3 Page 2 of 7
Customer Letter Example (United States)




This notice applies to your vehicle: 
Subject:
Emissions Recall 50D3 – Vehicle Emissions Control Information Label
Certain 2018 Model Year Audi S4/S5 Vehicles
Dear Audi Owner,
As part of Audi’s ongoing commitment to our environment, and in cooperation with the United States
Environmental Protection Agency and the California Air Resources Board, we are informing you of our
decision to conduct an emissions recall on certain 2018 model year Audi S4 and S5 vehicles. Our records
show that you are the owner of a vehicle affected by this action.
What is the issue?
Certain model year 2018 vehicles have been incorrectly labeled with model year
2017 Vehicle Emissions Control Information labels instead of the correct model
year 2018 label. This issue will not cause an emissions impact over the standard.
What will we do?
Your authorized Audi dealer will install the correct model year 2018 label (having
a new part number) on your vehicle. This work will take just a few minutes to
complete and will be performed for you free of charge. Please keep in mind that
your dealer may need additional time for the preparation of the repair, as well as
to accommodate their daily workshop schedule.
What should you do?
In order to limit any possible inconvenience, please contact your authorized Audi
dealer as soon as possible to schedule this service. For your convenience, you
can also visit www.audiusa.com and click on the “Find a Dealer” link to locate a
dealer near you and schedule this service.
Lease vehicles and
address changes
If you are the lessor and registered owner of the vehicle identified in this action,
please forward this letter immediately via first-class mail to the lessee within ten
(10) days of receipt. If you have changed your address or sold the vehicle, please
fill out the enclosed prepaid Owner Reply card and mail it to us so we can update
our records.
Important information
for California Vehicle
Owners – California
Regulations
California regulations require that this campaign be completed prior to the time you
renew your vehicle registration. Therefore, please make sure that this campaign
is completed prior to the renewal of your vehicle registration, and that you
furnish proof of completion to the Department of Motor Vehicles (DMV) in the form
of a copy of the dealer’s repair order, including a signed “Proof of Correction”
certificate. You obtain this from your dealer after the campaign has been
completed. Please retain the signed “Proof of Correction Certificate” with your
vehicle records. DO NOT MAIL THIS FORM to the DMV, unless requested.
Can we assist you
further?
If your authorized Audi dealer fails or is unable to complete this work free of charge
within a reasonable time, please contact Audi Customer Experience at 1-800-2532834 or via our “Contact Us” page at www.audiusa.com.
Checking your vehicle To check your vehicle’s eligibility for repair under this or any other recall/service
for open Recalls and campaign, please visit the Recall/Service Campaign Lookup tool at
Service Campaigns
www.audiusa.com and enter your Vehicle Identification Number (VIN).
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure
your vehicle continues to meet and exceed your expectations. Thank you for your continued loyalty!
Sincerely,
Audi Customer Protection
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2017 Audi of America, Inc. and Audi Canada. All Rights Reserved.
August 2017
50D3 Page 3 of 7
Customer Letter Example (CANADA)




This notice applies to your vehicle: 
Subject:
Emissions Recall 50D3 – Vehicle Emissions Control Information Label
Certain 2018 Model Year Audi S4/S5 Vehicles
Dear Audi Owner,
This notice is sent to you in accordance with the requirements of the Canadian Environmental Protection Act,
1999. Audi has determined that a defect, which relates to a prescribed emission standard, exists in certain
2018 model year Audi S4 and S5 vehicles. Our records show that you are the owner of a vehicle affected by
this action.
What is the issue?
Certain model year 2018 vehicles have been incorrectly labeled with model year
2017 Vehicle Emissions Control Information labels instead of the correct model
year 2018 label. This issue will not cause an emissions impact over the standard.
What will we do?
Your authorized Audi dealer will install the correct model year 2018 label (having
a new part number) on your vehicle. This work will take just a few minutes to
complete and will be performed for you free of charge. Please keep in mind that
your dealer may need additional time for the preparation of the repair, as well as
to accommodate their daily workshop schedule.
What should you do?
In order to limit any possible inconvenience, please contact your authorized Audi
dealer as soon as possible to schedule this service. On or about August 08, 2017
the necessary repair instructions and parts will be available to your authorized Audi
dealer.
Lease vehicles and
address changes
If you are the lessor and registered owner of the vehicle identified in this action,
please forward this letter immediately via first-class mail to the lessee within ten
(10) days of receipt. If you have changed your address or sold the vehicle, please
fill out the enclosed prepaid Owner Reply card and mail it to us so we can update
our records.
Can we assist you
further?
If your authorized Audi dealer fails or is unable to complete this work free of charge
within a reasonable time, please contact Audi Customer Relations Monday through
Friday from 8AM to 8PM EST at 1-800-822-2834 or via our “Contact Audi Canada”
page at www.audi.ca.
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure
your vehicle continues to meet and exceed your expectations. Thank you for your continued loyalty!
Sincerely,
Audi Customer Protection
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2017 Audi of America, Inc. and Audi Canada. All Rights Reserved.
August 2017
50D3 Page 4 of 7
Campaign Work Procedure
50D3 Emission Recall
NOTE
Damages resulting from improper repair or failure to follow these work instructions are the dealer’s responsibility
and are not eligible for reimbursement under this action.
Required Parts
Criteria
Quantity
Part Number
Part Description
06M010533CRVU
Vehicle Emissions Control Information
(VECI) Label
8W
1
F5
•
•
•
When placing label order ensure that the part number with suffix “RVU” is requested.
Additional labels can be ordered through the Compliance Label Ordering Portal on accessaudi.com.
Labels are sent free of charge.
Repair Instruction
Section A - Check for Previous Repair
•
Enter the VIN in Elsa and proceed to the
“Campaign/Action” screen.
TIP
On the date of repair, print this screen and keep a copy
with the repair order.
•
Confirm the Campaign/Action is open .
If the status is closed, no further work is required.
•
Note the Applicable Criteria ID  for use
in determining the correct work to be done and
corresponding parts associated.
Proceed to Section B
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2017 Audi of America, Inc. and Audi Canada. All Rights Reserved.
August 2017
50D3 Page 5 of 7
Section B – Repair Procedure
NOTE
Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure may not identically
match all affected vehicles.
•
Open hood.
•
Locate the Vehicle Emissions Control
Information Label on the right side of hood
.
•
Clean the Vehicle Emissions Control
Information Label and surrounding area as
necessary to remove any dirt or debris.
•
Remove the paper backing from the label,
align the label where shown, and apply the
label to the vehicle.
Part Number
Part Description
06M010533C
VECI Label
•
Ensure minimal air bubbles are created when
installing the new label.
NOTE
•
The surface of the existing label must be
clean, dry, and free from oil residue prior to
applying the replacement label.
•
The replacement label MUST cover the
existing label completely.
•
Handle the replacement label carefully. Do
not touch the adhesive backing.
Proceed to Section C
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2017 Audi of America, Inc. and Audi Canada. All Rights Reserved.
August 2017
50D3 Page 6 of 7
Section C – Campaign Completion Stamp
•
Once the campaign has been completed,
the technician should stamp the repair
order.
•
Stamps are available for ordering through
the Compliance Label Ordering Portal.
•
Proceed to Section D (California Only)
Item#: AUD4927ENG
-OR-
Item # AUD4927FRE
Section D – California Only Requirements
CALIFORNIA ONLY Requirements for Emissions Campaigns Having Customer Notification
The California Air Resources Board and the Department of Motor Vehicles (DMV) require emissions-related
campaigns to be completed prior to vehicle registration renewal. When campaign work is done you must provide
the owner with a signed “Vehicle Emission Recall – Proof of Correction” certificate (RC EMIS_CAL VW).
Certificates can be ordered at no cost online via the Compliance Label Ordering portal at www.accessaudi.com.
TIP
Ensure owners are aware of the importance of retaining the completed certificate for their records. It should be
mailed to the California DMV only upon request.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2017 Audi of America, Inc. and Audi Canada. All Rights Reserved.
August 2017
50D3 Page 7 of 7