AWA 17-11

Warranty Policies and Procedures Bulletin
Audi Warranty
Number: AWA 17-11
Subject: Customer Delight Coding – “Extended Emissions
Warranty” Limited Warranty Extension for Gen 1 A3 Date: Aug 11, 2017
2.0L TDI vehicles”
Dealers: U.S., Puerto Rico
This document modifies the
Audi Warranty Policies and
Procedures Manual.
AWA 17-11 is published to clarify the claim coding details for the “delight elements” of the “Extended
Emissions Warranty” Limited Warranty Extension for Gen 1 A3 2.0L TDI vehicles.
Effective August 11, 2017, and until further notice, Audi of America is introducing the following “delight
elements” for customers with Gen 1 A3 2.0L TDI vehicles with engine code CBEA that are being modified as
part of the “Extended Emissions Warranty”.
At the time of modification, dealers are encouraged to offer pick-up and delivery service of affected
vehicles, as well as provide a loaner vehicle and fuel to the customer--or, if the customer prefers,
alternative means of transportation such as a taxi, Uber, or public transportation.
Claim Coding Guidelines
► Applicable to Gen 1 A3 2.0L TDI vehicles with engine code CBEA at time of modification only.
► Select only the appropriate/applicable options from the list below.
Fuel*:
Loaner:
Claim type: 1SP
Service Number: AU26
Outside Labor Operation: AU261600
Max Amount: $40
*Fuel must be on a separate claim line.
Claim type: 1SP
Service Number: A000
Outside Labor Operation: LOAN1600
Max Amount: Labor Rate x 0.50
Pickup and Delivery:
Claim Type: 1SP
Service Number: A000
Outside Labor Operation: PUDL1600
Max Amount: Labor Rate x 0.50
©2017 Audi of America
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise; nor may
these materials be modified or reposted to other sites without the prior expressed written permission of the publisher.
Warranty Policies and Procedures Bulletin
Public Transportation:
Claim Type: 1SP
Service Number: A000
Outside Labor Operation: A0001600
Max Amount: Labor Rate x 0.5
Questions or concerns may be directed to Audi Warranty at 866.677.2834 or [email protected].
©2017 Audi of America
Page 2 of 2
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise; nor may
these materials be modified or reposted to other sites without the prior expressed written permission of the publisher.