2.0L TDI GEN 1 F

Warranty Administrators:
Need-to-know information about
the TDI Modification process!
Before performing a TDI emissions modification, dealers should review the following important
information:
Customer Initiation
► Before the customer brings the vehicle to the dealership for the emissions modification, he or
she must register and upload required documents online at www.vwcourtsettlement.com. An
independent claims supervisor will review the customer’s information.
► After the independent claims supervisor approves the emissions modification for the vehicle and
customer accepts offer and returns signed paperwork, the customer can schedule a service
appointment with the dealer.
► The customer will receive a claim number after registering at www.vwcourtsettlement.com. The
customer must provide the claim number at the dealership.
► Note that the customer must be present upon initial entry of the VIN at the dealership before
the repair is started in case additional information is needed in the IN-FORM tool (for example, in
certain cases, an unlock code may be required). Ensure that the Service Initiation Form has a
checkmark before proceeding.
Image on left shows warning screen for unlock code requirement. When an unlock code is required, both the customer and dealer must be present for the phone call
to receive the code. Image on right shows a checkmark on the Service Initiation Form, which means that the Service Modification Form can be initiated.
►
The customer must be aware that the repair is being performed. If a customer brings a vehicle in
for unrelated service and an Emissions Modification Campaign (23T4 or 23U7) is open, do not
perform the campaign unless the customer approves the repair and has completed the registration
and approval process through www.vwcourtsettlement.com.
TDI IN-FORM Tool
► The TDI Inform Tool (accessible through the TDI microsite on AccessAudi/iAudi) must be used to
validate that the vehicle is eligible for modification, to document the modification steps
performed, and to create a repair receipt and trigger the restitution payment.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise; nor may
these materials be modified or reposted to other sites without the prior expressed written permission of the publisher.
►
RISK of Non-payment! Not using the IN-FORM tool to document and validate the modification will
stop the processing of payment for your dealership, even if the modification has been completed.
Performing the repair
► Once the repair order is received, the technician must perform the modification exactly as outlined
in the recall document. Recall documents are located on ServiceNet, under Campaign Circulars. (If
any issues occur during or after the software update, a TAC contact must be created. See TSB
2045801 in ElsaPro for more information).
- Campaign 23T4 applies to Gen 3 Model Year 2015 A3 2.0L vehicles
- Campaign 23U7 applies to Gen 1 Model Year 2010 - 2013 A3 2.0L vehicles
Note that the technician must use a cable connection (not a Bluetooth connection) when
performing the software update. Claims for consequential damage resulting from use of a
Bluetooth connection will be denied.
ODIS screens showing connection type. Do not perform the update while using a Bluetooth connection (left). A cable connection must be used (right).
Delighting the customer
► Once the service appointment has been scheduled, dealers are encouraged to offer “Delight”
elements to the customer (such as pickup and delivery, loaner, fuel, or other transportation).
• For Gen 3 Model Year 2015 A3 2.0L vehicles, see AWC 17-01: Customer Delight Coding –
“Extended Emissions Warranty” Limited Warranty Extension for Model Year 2015 A3 2.0L TDI
vehicles for full details (located on Audi Warranty Online, under Bulletins & Communications >>
Communications).
• For Gen 1 Model Year 2010 - 2013 A3 2.0L vehicles, see AWC 17-11: Customer Delight Coding –
“Extended Emissions Warranty” Limited Warranty Extension for Gen 1 A3 2.0L vehicles for full
details (located on Audi Warranty Online, under Bulletins & Communications >>
Communications).
Extended Warranty
► Complete details of the extended warranty for updated vehicles is in the following documents:
► For Gen 3 Model Year 2015 A3 2.0L vehicles: AWA 17-01: “Extended Emissions Warranty”
Limited Warranty Extension for Model Year 2015 A3 2.0L TDI vehicles (located on Audi Warranty
Online, under Bulletins & Communications >> Bulletins).
► For Gen 1 Model Year 2010 - 2013 A3 2.0L vehicles: AWA 17-10: “Extended Emissions Warranty”
Limited Warranty Extension for Gen 1 A3 2.0L vehicles (located on Audi Warranty Online, under
Bulletins & Communications >> Bulletins).
TDI Contact Information
► Customer Support
► Dealer Support
► IN-FORM Tool Support
► Audi Claims Assistance
1-844-982-5246
1-844-357-7778
1-855-734-8722
1-866-677-2834
Frequently Asked Questions
1. Q: If a vehicle has a previous condition, should it be resolved before proceeding with the AEM?
A: If the previous condition is related to drivability or emissions in any way, TAC must be contacted.
©2017 Audi of America
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise; nor may
these materials be modified or reposted to other sites without the prior expressed written permission of the publisher.
2. Q: What are customer’s options if he or she allows the AEM to be installed without having made
an election?
A: The customer is no longer eligible for a buyback via the class action, but he or she can still elect
the AEM through www.vwcourtsettlement.com and receive the restitution amount.
3. Q: What should a technician do if TAC recommends a repair beyond the AEM?
A: All TAC repair recommendations must follow the typical Service Manager and customer approval
process before repairs are performed.
4. Q: When should a technician contact TAC?
A: Technicians should contact TAC for any pre-existing drivability or emissions-related issues and
for any issues during or after the update (other than ODIS-related issues).
5. Q: Can a dealer modify a stock unit or service loaner?
A: - For Gen 1 vehicles: No. Only customer-owned vehicles can be modified. All vehicles must be
initiated by the IN-FORM tool, and dealer inventory vehicles will be stopped.
- For Gen 3 vehicles: Yes.
6. Q: If a vehicle requires a new ECM, does the vehicle need to be updated with the AEM?
A: Yes, it is illegal to install an ECM in a vehicle without the AEM. If the customer does not want the
AEM, he or she must consider a buyback.
7. Q: How can I check if a recall is still open on a VIN?
A: Check Elsa and/or ODIS.
8. Q: What if a Canadian vehicle is brought to a US dealership for modification?
A: US dealers should not perform cross-border modifications, as doing so complicates the
settlement obligations and validations. US dealers can only modify vehicles built for the US
market, and US vehicles should not be modified in Canadian dealerships.
9. Q: Can the IN-FORM tool be downloaded?
A: The IN-FORM tool is not available for download. It is a web site. Enter tdi-inform.track360.com
into the browser on a computer, mobile device, or tablet and save it as a favorite for quick
access.
10. Q: What if the dealership is having timeout issues or the IN-FORM tool freezes when processing
(Access Pending)?
A: Confirm that the dealership’s WiFi bandwidth is sufficient (at least 3G speed). If this step can be
processed on a desktop computer with a hard connection, the issue is likely related to the WiFi
bandwidth.
11. Q: Can I use another person’s login for the IN-FORM tool?
A: No. Individuals must use their own login.
12. Q: How do dealer employees get authorization to access forms?
A: The employee should follow the process in the IN-FORM tool to be added/updated in the LMS.
Once his or her Service Manager approves the request, it can take 24-48 hours for 24G to update
the employee’s profile.
For urgent requests (due to an immediate issue), the AASM may contact the IN-FORM helpline
(1-855-734-8722) directly to have the change made. Such requests will be monitored for abuse.
13. Q: Why is an unlock code requested when some VINs are entered?
A: The IN-FORM tool immediately checks the customer portal to verify that the customer elected to
have the AEM and that all necessary steps were performed. If these steps were not performed,
the tool immediately stops any progress until the customer calls the TDI Helpline to verbally
approve the completion of the AEM, as there are legal implications for this decision.
©2017 Audi of America
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise; nor may
these materials be modified or reposted to other sites without the prior expressed written permission of the publisher.
14. Q: If a technician performs the modification portion, why can’t he or she also complete the
validation portion?
A: The intent of the validation portion is to have an additional person review the modification to
ensure that nothing was missed or incorrectly completed.
15. Q: What happens if a dealer performs the modification on a vehicle without the customer
knowing about it or approving it? (For example, if the vehicle was brought in for unrelated
service and due to the open campaign, the technician performed the modification without
using the IN-FORM tool.)
A: This will prevent the customer from getting his or her vehicle bought back. In addition, the
dealer will not be paid for performing this AEM.
16. Q: What if the photos are not clear?
A: All photos must be clear and accurate. The photos are used for documentation for the
government to show that every vehicle was properly modified. Unclear or incorrect photos will
not be accepted, and Warranty will cancel the claim.
17. Q: Is there a specific photo size or resolution requirement for the IN-FORM photos?
A: Photos must not be larger than 15MB. Photos smaller than 250KB may be too small to be clear.
18. Q: Can the IN-FORM tool be opened up to change photos after submission?
A: No. Photos can be modified in the IN-FORM tool only up until service manager validation, but
once the service manager validates the repair, no changes can be made to the photos. If changes
need to be made to photos that have already been submitted, AASM approval is required.
19. Q: What should the dealership do if the IN-FORM tool will not provide a checkmark for the
software update?
A: The technician should follow the directions provided by the tool, which say to push the logs
again. If that does not fix the issue immediately, contact TAC for assistance.
20. Q: Are there instances when the complete GFF log might not be visible?
A: This is occurring in limited instances and is under investigation. If this occurs, the technician
should attempt to resubmit the log, and if it still is not complete or progressing, the technician
should contact TAC.
21. Q: Can we have VINs removed from the Dealer Open Recall Report?
A: While the IN-FORM tool will stop all inventory vehicles, a process is being developed with
Germany to block all of these VINs.
22. Q: Should a customer receipt print $0.00?
A: No. There is a customer portal issue that causes this when a vehicle has very low mileage. The
issue is being investigated. A correct receipt is typically available within an hour.
23. Q: Is it possible to perform multiple updates on a vehicle during a single ODIS session?
A: No. When performing an emissions recall such as the 23U7 during the same repair visit as
another recall, technicians must not complete more than one software update during a single
ODIS Diagnostic Session. The technician must fully complete one update and send all GFF
Paperless logs before beginning the other update. Failure to perform these recalls separately
may cause errors updating the FAZIT server in Germany. These errors create reporting anomalies
and can result in delayed payment of any submitted emissions modification claim.
©2017 Audi of America
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise; nor may
these materials be modified or reposted to other sites without the prior expressed written permission of the publisher.
24. Q: What are some differences between the VECI labels?
A: - Each Label shows the specific generation and model years affected.
- The lower-right corner displays a part number unique to the vehicle generation.
Note that it is critical to apply the correct VECI label to the vehicle due to strict legal
requirements.
25. Q: How do I know that I have the latest Campaign work procedure?
A: Because Recall/Campaign Circulars are frequently updated, it is critical always to verify that you
have the latest version on ServiceNet.
26. Q: Can the 23U7 and the 23W1 Campaigns be completed independently?
A: Yes. The 23U7 will check the O2 sensor in the background, whereas, the O2 sensor will need to
be checked manually during the 23W1.
IN-FORM Tool Checklist:
 The Mileage entered into IN-FORM matches the odometer photo.
 Gen 1 vehicles require a photo of the new snow-flap installed during the 23W1 campaign.
 The Partial Completion label is completely filled out with recall code “23T4” or “23U7”, dealer







code and date of completion.
New VECI label is NOT placed over old VECI label.
Correct labels are installed for corresponding generation.
All AEM labels are placed on the correct location per Campaign Circular.
Verify all photos are accurate and legible prior to Validation.
All 17 digits of the VIN are legible in the Validation photo.
Validation photo includes business card next to VIN.
All photos must be clear and legible.
©2017 Audi of America
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise; nor may
these materials be modified or reposted to other sites without the prior expressed written permission of the publisher.
Common Errors:
©2017 Audi of America
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise; nor may
these materials be modified or reposted to other sites without the prior expressed written permission of the publisher.