A911677 2044940-

91 MMI3G+ Google Earth does not load after K0942 MMI software update
91 16 77 2044940/2 October 3, 2016. Supersedes Technical Service Bulletin Group 91 number 16-61 dated July
22, 2016 for reasons listed below.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
A4, A5, A5
cabriolet, Q5
2013 2016
All
With navigation
Q7
2012 2016
All
With navigation
Condition
REVISION HISTORY
Revision
Date
Purpose
2
-
Revised Header (Added A5 coupe)
1
07/22/2016
Initial publication
 The customer complains that Google Earth does
not load in the MMI navigation map display.
 The Google icon only loads halfway and then
freezes (Figure 1).
The following conditions must be true:
 The car has a known good, activated SIM card with
active data bars over the 3G icon.
 All other Audi connect features work as designed.
 The vehicle is a model year 2013–2016 A4, A5, Q5,
or a model year 2012–2016 Q7.
 The MMI software level has already been updated
to K0942.
Figure 1. Google icon loads only halfway.
Page 1 of 4
© 2016 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Technical Background
There is a known concern with the K0942 software update that can cause this issue. The final step of any MMI
software update (ZUG update) is to document the location of where the MMI should store the customer data on
the internal hard drive. The location for the Google Earth view data was incorrectly documented in this last step
and created a condition where the MMI cannot store the data on the hard drive.
Production Solution
Not applicable. Production software (P0942) is not affected.
Service
A software script (patch) has been developed to fix this concern and can be installed directly in the MMI via SD
card. This script runs automatically and is not a ZUG update. Applying the patch does not require an ODIS tester.
Only a blank SD card is required (1GB capacity is sufficient).
Required equipment:
• Computer to download the software.
• Blank SD card with at least 1MB of free space.
Time to complete update:
• Approximately 3 minutes.
1. First verify that the MMI software is at K0942 by going to MENU>>Setup MMI>>Version
Information. The affected version will show “K0942_3”.
2. Download the software from ServiceNet at the following location: Technician References >> Audi
MMI Scripts >> MMI3GP K0942 Google Earth INOP Cleanup Patch.
3. Unzip the archive file to a unique location on the computer.
Copy the unpacked files to the empty SD card. The files must
be put in the root directory (top directory level) of the SD card.
No other files can be on this level. There are only two files
(Figure 2).
Note: That most software programs that unzip files will
default to creating a folder for the decompressed files. Make
sure to copy just the files from this folder, and not the folder
itself.
Page 2 of 4
© 2016 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Figure 2. Two files required for
patch.
4. Allow the MMI to fully boot. Navigate to the Telephone menu and wait until all the options turn white.
5. Insert the SD card with the update files into the MMI.
6. Once the script is complete,
a green confirmation screen
indicating that the script has
been completed will be
displayed (Figure 3). If the
green confirmation screen is
not displayed, check the SD
card to ensure that it is not
damaged. Additionally,
recheck the location of the
file on the SD card using a
computer. Repeat steps 1-3
if needed.
Figure 3. Confirmation screen for script
7. Perform a three-finger reset and check Google Earth functionality. If Google Earth continues to fail,
repeat steps 5-7. If Google Earth fails to load, try a different SIM card.
8. If the problem persists after a different SIM card is tried, contact TAC.
Page 3 of 4
© 2016 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Warranty
Claim Type:
 110 up to 48 Months/50,000 Miles.
 G10 for CPO Covered Vehicles – Verify Owner.
 If vehicle is outside any warranty, this Technical Service Bulletin is informational
only.
Service Number:
9196
Damage Code:
0039
Labor Operations:
MMI software patch
9196 9999
50 TU
Diagnostic Time:
GFF
No allowance
0 TU
Road test prior to service procedure
No allowance
0 TU
Road test after service procedure
No allowance
0 TU
Technical diagnosis at dealer’s discretion
(Refer to Section 2.2.1.2 and Audi Warranty Online for DADP allowance details)
Claim Comment:
As per TSB #2044940/2
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Additional Information
All parts and service references provided in this TSB (2044940) are subject to change and/or removal. Always
check with your Parts Department and service manuals for the latest information.
©2016 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest
information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in
any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites without the prior expressed written permission of the publisher.
Page 4 of 4
© 2016 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.