Circular - 01A4

Emissions Service Action
Code: 01A4
Subject
Vehicle Emission Control Information Label
Release Date
May 05, 2015
Affected Vehicles
U.S.A. Only:
2015 Model Year e-Golf
Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this
action. Elsa is the only valid campaign inquiry & verification source.
Problem Description

Campaign status must show “open.”

If Elsa shows other open action(s), inform your customer so that the work can also be completed at
the same time the vehicle is in the workshop for this campaign.
During vehicle production, the Vehicle Emission Control Information label was not installed on
certain 2015 model year e-Golf vehicles.
Corrective Action
Install Vehicle Emission Control Information label.
Parts Information
Volkswagen will mail a Vehicle Emission Control Information label to all owners of affected
vehicles.
Dealers with affected vehicles in inventory should order labels via the Compliance Label
Ordering Portal. Label part number to order must be: 0EA010005RVU .
Code Visibility
On or about May 05, 2015, affected vehicles will be listed on the Inventory Vehicle Open
Campaign Action report under My Dealership Reports (found on www.vwhub.com & OMD
Web/VIM). A list will not be posted for dealers who do not have any affected vehicles.
On or about May 05, 2015, this campaign code will show open in Elsa only for affected vehicles
that have not been sent a replacement label via first-class mail.
On or about May 05, 2015, only affected vehicles that have not been sent a replacement label
via first-class mail will be identified with this campaign code in the VIN Lookup tool at
www.vw.com.
Owner Notification
Owner notification will take place on or about May 05, 2015. An owner letter example is included
in this bulletin for your reference.
Emissions Campaigns
Requirements
(CALIFORNIA ONLY)
The California Air Resources Board and the Department of Motor Vehicles (DMV) require
emissions-related campaigns to be completed prior to vehicle registration renewal. When
campaign work is done you must provide the owner with a signed “Vehicle Emission Recall –
Proof of Correction” certificate (RC EMISCAVWAU). Order certificates online via the
Compliance Label Ordering portal at www.vwhub.com.
Additional Information
Please alert everyone in your dealership about this action, including Sales, Service, Parts
and Accounting personnel. Contact Warranty if you have any questions.
Dealers must ensure that every affected inventory vehicle has this campaign completed before
delivery to consumers.
Fill out and affix Campaign Completion Label (CAMP 010 000) after work is complete.
Labels can be ordered at no cost via the Compliance Label Ordering portal at www.vwhub.com.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2015 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2015
01A4/Z8 Page 1 of 6
Claim Entry Instructions
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated
elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.
If customer refused campaign work:
 U.S. dealers: Submit request via WISE under the Campaigns/Update/Recall Closure option.
Service Number
Damage Code
Parts Vendor Code
Claim Type
01A4 (Number zero, not letter O)
0099
WWO
Sold vehicle: 7 10
Unsold vehicle: 7 90
Vehicle Wash/Loaner
Criteria I.D.
Do not claim wash/loaner under this action
01
Install Vehicle Emission Control Information label.
Labor operation:
0105 23 99
10 T.U.
OUTSIDE MATERIAL
Quantity
Part Number
1
0EA010005RVU
Description
Vehicle Emission Control
Information Label
Amount
$9.45
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2015 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2015
01A4/Z8 Page 2 of 6
Customer Letter Example (USA)




This notice applies to your vehicle: 
Subject:
Emissions Service Action 01A4 – Vehicle Emission Control Information Label
Certain 2015 Model Year Volkswagen e-Golf Vehicles
Dear Volkswagen e-Golf Owner,
Our records show that during production, the Vehicle Emission Control Information label was not installed on your
vehicle. Because this label is required by law, we have enclosed one for you to affix. This is easy to do and should only
take a few moments of your time.
1.
Open the hood.
2.
Clean and dry the under hood surface where shown (arrow). Please ensure that the area is free from residue.
3.
Carefully affix the new label (enclosed) at the location shown (arrow).
If you prefer, you may take the enclosed label to your authorized Volkswagen e-Golf dealer to install for you.
Lease vehicles and
address changes
If you are the lessor and registered owner of the vehicle identified in this action, please
forward this letter immediately via first-class mail to the lessee within ten (10) days of
receipt. If you have changed your address or sold the vehicle, please fill out the enclosed
prepaid Owner Reply card and mail it to us so we can update our records.
Checking your vehicle
for open Recalls and
Service Campaigns
To check your vehicle’s eligibility for repair under this or any other recall/service campaign,
please visit the Recall/Service Campaign Lookup tool at www.vw.com and enter your
Vehicle Identification Number (VIN). As always, if you have any questions or if you need
additional assistance, please contact Customer CARE or your authorized Volkswagen
dealer.
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your
vehicle continues to meet and exceed your expectations. Thank you for driving a Volkswagen!
Sincerely,
Volkswagen Customer Protection
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2015 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2015
01A4/Z8 Page 3 of 6
Campaign Work Procedure
______________________________________
Required Parts
Quantity
1
Part Number
Part Description
0EA010005RVU*
Vehicle Emission Control Information Label
*Dealers with affected vehicles in inventory should order labels via the Compliance Label Ordering Portal. Label part
number to order must be: 0EA010005RVU
Work Procedure
TIP
If Campaign Completion label is present,
no further work is required.
Section A – Check for Previous Repair
•
Enter the VIN in Elsa and proceed to the
“Campaign/Action” screen
TIP
On the date of repair, print this screen and keep
a copy with the repair order.
•
Ensure that the Status is “Open”

•
Note the Applicable Criteria ID
 for use in determining the
correct work to be done and corresponding
parts associated
Proceed to Section B
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2015 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2015
01A4/Z8 Page 4 of 6
•
Open the hood.
•
Use a clean shop towel and appropriate solvent to clean the label application area.
•
Affix the Vehicle Emission Control Information label, P/N 0EA010005, to the underside of the hood where
shown .
•
Close the hood.
Work Complete – Proceed to Section C
Section C – Install Campaign Completion Label
•
Open the hood.
Fill out and affix Campaign Completion label, part
number CAMP 010 000, next to the vehicle
emission control information label
TIP
Ensure Campaign Completion label does not
cover any existing label(s).
•
Close the hood.
Proceed to Section D for California only
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2015 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2015
01A4/Z8 Page 5 of 6
Section D – CALIFORNIA ONLY Requirements
for Emissions Campaigns Having
Customer Notification
The California Air Resources Board and the
Department of Motor Vehicles (DMV) require
emissions-related campaigns to be completed
prior to vehicle registration renewal. When
campaign work is done you must provide the
owner with a signed “Vehicle Emission Recall
– Proof of Correction” certificate (RC
EMIS_CAL VW). Certificates can be ordered at
no cost online via the Compliance Label Ordering
portal at www.vwhub.com.
TIP
Ensure owners are aware of the importance of
retaining the completed certificate for their
records. It should be mailed to the California
DMV only upon request.
ALL WORK IS COMPLETE
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2015 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2015
01A4/Z8 Page 6 of 6