A911713 2044130-

PSS 91 MMI screen goes blank after iPhone is connected to USB port
91 17 13 2044130/4 March 10, 2017. Supersedes Technical Service Bulletin Group 91 number 16-62 dated July
26, 2016 for reasons listed below.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
A4
2016 - 2017
000001 - 047433
Audi smartphone interface
Q7
2017
000001 - 047433
Audi smartphone interface
Condition
REVISION HISTORY
Revision
Date
Purpose
4
-
Revised Technical Background (Added note about iOS 10.2.1)
Revised header data (Added VIN filter)
Revised Production Solution (Added note about iOS 10.1)
Revised Service (Added tip for connection manager; revised PSS link in
AccessAudi)
3
07/26/2016
Revised Technical Background (Added paragraph)
2
06/06/2016
Revised Condition (Added condition)
Revised Service (Added temporary workaround)
In vehicles with Audi smartphone interface (ASI), one or both of the following conditions is present:
 The MMI screen goes blank when an iPhone is connected to the USB port.
 The CarPlay screen goes blank after the park aid button is pressed to exit the reverse camera.
Technical Background
A known MMI software startup concern with iOS 9.X can cause the issues. If the customer’s iPhone is connected
before the car is started, the issues can occur. Typically, the process can be repeated if the iPhone is first
connected to the USB port, then the vehicle is started within 1-2 seconds after the iPhone is connected. The
condition can be sporadic.
Page 1 of 3
© 2017 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
This condition is related to the iOS software and the MMI software. When the MMI software update is released, it
will help the phone automatically reconnect to the MMI when the phone disconnects on its own. The customer
must have their iPhone updated to at least iOS 10.2.1, or higher, for the upcoming MMI software to be effective.
Production Solution
Solution was introduced into CW45/16 series production combined with iOS 10.1 release.
Service
1. Please ask the customer to update their iPhone to the latest iOS release (10.2.1 or higher).
Explain to the customer that a final solution is forthcoming and that no repairs are necessary at this
point. Do not replace any components for this condition since this will not resolve the customer’s
concern.
2. If the vehicle is an A4 and equipped with MMI Radio plus (PR Code 7UH), also known as MIB2 High
Scale, then follow TSB 2046294 91 Bluetooth call distorted audio or black screen for Apple CarPlay
after using backup camera, to update the MMI software.
Note:
This update fixes the blank screen issue but the customer may still experience the inability to select
CarPlay. If the customer has the new complaint of not being able to select CarPlay and the MMI
screen flashes back to the MMI menu after selecting CarPlay, then provide the information located in
step 4 to the customer. Additionally you can add the customer’s VIN to the PSS called out in step 3.
3. Create a PSS record in the PSS application through the Pending Service Solutions (PSS) link in
AccessAudi (under App Links>>Service>>Pending Service Solutions (PSS)), or through the Technical
Assistance page in Elsa.
4. As a temporary workaround, ask the customer to:
 If the screen goes blank when CarPlay is accessed immediately after the car is started or if
the screen flashes back to the MMI menu after selecting CarPlay: connect the iPhone after the
car is started and while the transmission is still in the park position. If the customer gets into this
condition they can fix the concern by going to the connection manager (Figure 1) and deselecting
the iPhone (Figure 2) and reselecting under Audi Smartphone Interface (Settings>>Connection
Manager>>Audi Smartphone Interface; Figure 1). This will force the MMI to start a new CarPlay
session with the iPhone.
Page 2 of 3
© 2017 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Figure 1. iPhone is selected for ASI (CarPlay).
Figure 2. iPhone is no longer selected for ASI
(CarPlay).
 If the screen flashes when selecting CarPlay after using the backup camera: inform the
customer there is no current workaround. If the customer has this issue they can temporarily fix
the concern by going to the connection manager (Figure 1) and deselecting the iPhone (Figure 2)
and reselecting under Audi Smartphone Interface (Settings>>Connection Manager>>Audi
Smartphone Interface; Figure 1). This will force the MMI to start a new CarPlay session with the
iPhone.
Warranty
This TSB is informational only and not applicable to any Audi Warranty.
Additional Information
All parts and service references provided in this TSB (2044130) are subject to change and/or removal. Always
check with your Parts Department and service manuals for the latest information.
©2017 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest
information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in
any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites without the prior expressed written permission of the publisher.
Page 3 of 3
© 2017 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.