AWA-17-06

Warranty Policies and Procedures Bulletin
Audi Warranty
Number: AWA-17-06
Subject: EA839 V6 TFSI Engine Launch Allowance Program
Date: March 13, 2017
Dealers: U.S., Puerto Rico
This document modifies the
Audi Warranty Policies and
Procedures Manual.
Effective: March 13, 2017
During the launch of the all-new EA839 V6 TFSI engine, authorized Audi dealers must participate in the
EA839 V6 TFSI Launch Allowance Program. The new engine is found in S4, S5, S5 Cabriolet, S5 Sportback,
and SQ5 vehicles with engine code CWGD. During the launch period:
► A Technical Assistance Center (TAC) ticket must be created prior to any repair related to the EA839 V6
TFSI engine, and each ticket must include diagnostic logs and a detailed summary for each customer
concern.
► The ticket must be activated by calling the TAC for further instructions; the case number assigned must
be recorded on the repair order.
► The concern must be corrected after authorization.
► Findings must be reported to close the TAC ticket.
► Part(s) replaced under warranty and requested by the Warranty Parts Return Center (WPRC) must be
sent to the WPRC (use the Audi Prepaid Freight Program) within 48 hours after completing the repair.
Warranty reimbursement for the Launch Allowance Program begins with the arrival of your first EA839 V6
TFSI engine with engine code CWGD and continues until Audi Product Support communicates an end date
to dealers.
Routine maintenance and PDI services do not require prior authorization or a TAC ticket and are excluded
from the launch allowance program; however, the described launch procedures must be followed for
warranty defects discovered during PDI.
Claim processing/reimbursement/shipping parts
The launch allowance program is applicable per customer concern, and multiple concerns may appear on
each repair order; however each concern must be a separate line on the warranty claim. The launch
allowance claim must be submitted separately from the warranty claim for the repair.
A single warranty claim for the appropriate number of time units for each repair line may be submitted.
Time unit allocation for reimbursement follows:
► 60 TU: For opening and closing the TAC ticket. (30 TU for opening and 30 TU for closing the ticket.)
► 40 TU: For sending the replaced part(s) to the WPRC within 48 hours after repair completion.
©2017 Audi of America
Page 1 of 2
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise; nor may
these materials be modified or reposted to other sites without the prior expressed written permission of the publisher.
Warranty Policies and Procedures Bulletin
Note: When the customer concern is resolved without part(s) replacement, the requirement to send the
replaced part(s) to the WPRC is void; thus only the 60 time units for opening and closing the TAC ticket
may be submitted for reimbursement.
Claim submission information:
Claim Type
9SP/1SP
Service No.
ALAP
Damage Code
0011
Removed Part
002
Causal – Outside LO Number
ALAP1600 Audi launch allowance program
$ Amount = Dealer Warranty Labor Rate x the appropriate time units (60 or 100)
If the TAC ticket is not closed and/or parts are not sent to the WPRC within 48 hours, the dealer will be
debited 30 time units and/or 40 time units respectively.
Questions or concerns may be directed to Audi Warranty at 866.677.2834 or [email protected].
Information in this bulletin is Warranty policy. All warranty claims must be submitted in accordance with the most recent edition
of the Audi Warranty Policies and Procedures Manual. Claims are subject to review and/or audit by Audi Warranty.
©2017 Audi of America
Page 2 of 2
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise; nor may
these materials be modified or reposted to other sites without the prior expressed written permission of the publisher.