A481772 2034351-
Service Bulletin Details
Public Details for: A481772 2034351-
This bulletin contains repair information for when there is a creaking/squeaking from the steering column when steering slowly.
- 2016 - 2015 - 2014 - 2013 - 2012 - 2011 - 2010 - 2009 - 2008 -
Models from 2016
2016 AUDI Q5 |
Models from 2014
2014 AUDI A4 |
2014 AUDI A4 ALLROAD |
2014 AUDI A5 |
2014 AUDI A5 CABRIOLET |
2014 AUDI A6 |
2014 AUDI A7 |
2014 AUDI Q5 |
Models from 2013
2013 AUDI A4 |
2013 AUDI A4 ALLROAD |
2013 AUDI A5 |
2013 AUDI A5 CABRIOLET |
2013 AUDI A6 |
2013 AUDI A7 |
2013 AUDI Q5 |
Models from 2012
2012 AUDI A4 |
2012 AUDI A4 AVANT |
2012 AUDI A5 |
2012 AUDI A5 CABRIOLET |
2012 AUDI A6 |
2012 AUDI A7 |
2012 AUDI Q5 |
Models from 2010
2010 AUDI A4 |
2010 AUDI A5 |
2010 AUDI A5 CABRIOLET |
2010 AUDI Q5 |
Models from 2009
2009 AUDI A4 |
2009 AUDI A5 |
2009 AUDI Q5 |
Models from 2008
2008 AUDI A5 |
48 Creaking or squeaking noises from steering column (sealing boot) 48 17 72 2034351/7 April 12, 2017. Supersedes Technical Service Bulletin Group 48 number 16-69 dated March 18, 2016 for reasons listed below. Model(s) Year VIN Range Vehicle-Specific Equipment A4 2009 - 2015 All Not Applicable A5 2008 - 2015 All Not Applicable A5 cabriolet 2010 - 2015 All Not Applicable A6, A7 2012 - 2014 All Not Applicable Q5 2009 - 2016 All Not Applicable Condition REVISION HISTORY Revision Date Purpose 7 - Revised header data (Added model year for Q5) 6 03/18/2016 Revised header data (Updated model years and VIN ranges) Revised Service (Updated repair process) Revised Warranty (Updated Service Number and TU) 5 07/30/2015 Revised header data (Updated model years and VIN ranges) Revised Service (Added photo) Revised Warranty (Updated Service Number and TU) Page 1 of 4 © 2017 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Customer may report hearing creaking or squeaking noise from the steering column when steering slowly (the noise can be duplicated while the vehicle is stationary if the steering wheel is turned slowly). The noise may get louder at higher temperatures or when the vehicle is driven for a longer period of time. The noise comes from the sealing sleeve/steering column opening on the bulkhead. For an example of the noise, listen to the audio file at https://audi-external.kzoplatform.com:443/swf/player/304 (Figure 1). Figure 1. QR code for viewing the video with a QR code reader on phones and tablets. Alternatively, the video can be accessed through computer internet browsers at the link provided in this bulletin. Technical Background Insufficient lubrication of the intermediate steering shaft in the area of the sealing sleeve. Production Solution Not applicable. Service 1. Check the sealing sleeve for proper installation and fit (Figure 1). Page 2 of 4 © 2017 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. 2. To eliminate the noise, loosen the upper bolted connection of the steering intermediate shaft and the steering column. Pull the intermediate steering shaft out about 4 in (10 cm) and spray the special lubricant spray (G052172M2) in the area of the bearing ring and the black plastic sleeve. Push it in and pull it out a few times to distribute the spray on the intermediate steering shaft. Figure 1. Sealing sleeve on the bulkhead. Note: Do not lubricate the u-joints of the steering shaft. 3. Retighten the shaft with a new bolt on the steering column. 4. If the noise persists, replace the intermediate steering shaft. Warranty Claim Type: 110 up to 48 Months/50,000 Miles G10 for CPO Covered Vehicles – Verify Owner. If vehicle is outside any warranty, this Technical Service Bulletin is informational only. Service Number: 4816 Damage Code: 0020 Labor Operations: Check and modify sealing boot 4816 4999 20 TU Shelf under dash panel remove + reinstall 6818 1900 See Elsa Steering shaft replacement (Only if noise not eliminated with steps 1 and 2 under Service) See Elsa See Elsa Page 3 of 4 © 2017 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Diagnostic Time: GFF No allowance 0 TU Road test prior to service procedure No allowance 0 TU Road test after service procedure No allowance 0 TU Technical diagnosis at dealer’s discretion (Refer to Section 2.2.1.2 and Audi Warranty Online for DADP allowance details) Claim Comment: As per TSB #2034351/7 All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures Manual. Claims are subject to review or audit by Audi Warranty. Required Parts and Tools Part Number Part Description Quantity G 052172M2 Special lubricant 0.1 N 10518405 Cylinder head screw with torx head, self-locking M8x30 1 (intermediate shaft to upper steering column bolt) See ETKA Steering shaft (Only if noise not eliminated with steps 1 and 2 under Service) 1 Additional Information All parts and service references provided in this TSB (2034351) are subject to change and/or removal. Always check with your Parts Department and service manuals for the latest information. ©2017 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites without the prior expressed written permission of the publisher. Page 4 of 4 © 2017 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.