A401764 2047759-

40 Protective sleeve for shock absorber, noises from front end when steering or during spring movement
40 17 64 2047759/1 May 18, 2017.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
A3, S3
2015 - 2017
All
Not Applicable
TT
2016 -2017
All
Not Applicable
Condition
Customer statement:
 Squeaking/creaking or rattling noises from front end when steering or springs are compressed
Workshop findings:
 The noise can be reproduced and assigned to the upper section of the front suspension strut
Technical Background
An unfavorable transport of the new vehicles or an installation/removal of the locking device, which are fitted after
the production as transport protection, can lead to a deformation of the protective cover on the shock absorber.
The now incorrectly positioned cover makes noises in the upper section of the suspension strut.
Production Solution
Not applicable.
Service
Check the protective sleeves of the front shock absorbers, they should turn easily in the axial deepgroove ball bearing.
Page 1 of 4
© 2017 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
The correct positioning of the protective
sleeve (Figure 1, green ellipse).
Figure 1. Correct positioning of protective sleeve.
If the protective sleeve is not correctly positioned, unclip it completely before fixing it.
An incorrectly fitted protective sleeve (Figure
2, red circle). The protective sleeve was
pushed too deeply into the deep groove ball
thrust bearing, so that the wrong groove was
used (Figure 2, green arrow).
Figure 2. Incorrectly positioned sleeve.
Tip: A correctly fitted protective sleeve for the front shock absorber must easily turn in fixed
condition.
If the protective sleeve of the shock absorber is damaged or deformed, it must be replaced.
Page 2 of 4
© 2017 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Review Elsa for Repair Manual at Chassis >> Suspension, Wheels, Steering >> Front Suspension >>
Suspension Strut and Upper Control Arm >> Suspension Strut, Removing and Installing >> Suspension
Strut Servicing >> Vehicle Alignment.
Vehicles with PR 2H7 Code electronically controlled damping (Audi magnetic ride), perform the function
“Adapt the Control Position” using ODIS and PR Code 7Y5 Lane change assist and lane keeping
systems calibration review Elsa for Repair Manual at Chassis >> Suspension, Wheels, Steering >>
Wheels, Tires, Wheel Alignment >> Driver Assistance Systems Front Camera, Calibrating.
Warranty
Claim Type:
 110 up to 48 Months/50,000 Miles
 If vehicle is outside any warranty, this Technical Service Bulletin is informational
only.
Service Number:
4091
Damage Code:
0017/0010
Labor Operations:
Check and re-install 2 protective sleeves
4091 0699
40 TU
Replace protective sleeves only if they’re damaged, one side
Remove and install suspension strut (left)
4085 1901
150 TU
Remove and install suspension strut (right)
4085 1902
210 TU
Replace protective sleeve
4091 5599
30 TU
Replace protective sleeves only if they’re damaged, both sides
Remove and install 2 suspension struts
4085 2002
290 TU
Remove and install 2 suspension struts
4085 2004
310 TU
4091 5699
50 TU
(Sport suspension)
Replace protective sleeves
Additional labor for one/both after protective sleeve/sleeves are replaced
Vehicle alignment front + rear measure
4495 0350
70 TU
Front wheel track adjusted
4488 1550
20 TU (If needed)
Front wheel camber adjusted
4489 1550
30 TU (If needed)
Page 3 of 4
© 2017 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Diagnostic Time:
Noise dampening pan remove + reinstall
10821900
40 TU (A3/S3
only)
Rear wheel track adjusted
4493 1550
20 TU (If needed)
Rear wheel camber adjusted
4494 1550
20 TU (If needed)
Rear wheel camber adjusted
4494 1550
40 TU (If needed)
(TT/TTS only)
GFF-Checking and clearing fault codes
included in existing labor operations
0150 0000
Time stated on
diagnostic
protocol (Max 100
TU)
Road test prior to service procedure
0121 0002
10 TU
Road test after service procedure
0121 0004
10 TU
Technical diagnosis at dealer’s discretion
(Refer to Section 2.2.1.2 and Audi Warranty Online for DADP allowance details)
Claim Comment:
As per TSB #2047759/1
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Required Parts and Tools
Part Number
Part Description
Quantity
5Q0 413 175 C
Bellows
2
Additional Information
All parts and service references provided in this TSB (2047759) are subject to change and/or removal. Always
check with your Parts Department and service manuals for the latest information.
©2017 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest
information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in
any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites without the prior expressed written permission of the publisher.
Page 4 of 4
© 2017 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.