A571512 2028207-

Technical Service Bulletin
57 Trunk cannot be unlocked
57 15 12 2028207/2 August 13, 2015. Supersedes Technical Service Bulletin Group 57 number 12-62 dated
January 9, 2012 for reasons listed below.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
A4
2009 - 2016
All
Not Applicable
A5
2008 - 2016
All
Not Applicable
A5 Cabriolet
2010 - 2016
All
Not Applicable
A6, A7
2012 - 2016
All
Not Applicable
A8
2011 - 2016
All
Not Applicable
Condition
REVISION HISTORY
Revision
Date
Purpose
2
-
Revised header data (Added model years)
1
1/9/2012
Initial publication
The trunk cannot be unlocked with the button on the remote, with the button in the driver’s door panel, or with the
handle on the lid of the trunk.
Technical Background
Vehicles have a “VALET” button in the glove box (Figure 1)
that activates the valet parking feature, which prevents
unauthorized access to the trunk. When the valet parking
feature is activated, the trunk can only be opened
mechanically with the key.
Figure 1. Valet button in glove box.
© 2015 Audi of America, Inc.
Page 1 of 2
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Production Solution
Not applicable.
Service
Check whether the “VALET” button in the glove box has been activated, and deactivate it if necessary.
Warranty
This TSB is informational only and not applicable to any Audi warranty.
Additional Information
More information on this system can be found in the following resources:
• Owner’s Manual
All parts and service references provided in this TSB (2028207) are subject to change and/or removal. Always
check with your Parts Department and service manuals for the latest information.
© 2015 Audi of America, Inc.
Page 2 of 2
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.