A4-S4 7-17-15

2016
A4/S4/allroad
Client
Audi Delivery Guidelines
Stock No.
Delivery Date
VIN
Pre-Delivery
Ensure Final Vehicle Quality Inspection Is Completed
 Inspect exterior for damage, dings, dents and surface scratches
 Ensure that customer has requested activation of Audi connect®; activate Audi connect® prior to customer arrival at
MyAudiconnectcom. Only if Audi connect “Request to Initiate
Services” and T-Mobile Terms & Conditions have been signed.
Applies only to vehicles equipped with Audi connect® USA only
 Check interior for cleanliness, grease marks and damage
 Deactivate the connection prompts for the online services, via
TEL function button > Settings > Connections > Data Connection > Select “Without request” (USA only)
 Check that floor mats are locked in place
 Verify that vehicle is equipped as specified and that all accessories have been installed
 Repair all defects prior to customer delivery
Customer Priority Topics
How long would the client like to spend on topics today? ______________________________________
1. ___________________________________________________________________________________________________________________________________________________________
2. ___________________________________________________________________________________________________________________________________________________________
3. ___________________________________________________________________________________________________________________________________________________________
Priority Delivery Topics
 Audio and entertainment system controls
 Heating, Ventilation, Air Conditioning (HVAC)
 Hands-free communication
 Navigation system
 Trunk, hatch, tailgate
 Cruise Control
Exterior
Interior
 Demonstrate locking/unlocking vehicle with advanced key (if
equipped) and programming of keys. Explain to the customer
that the vehicle is set from the factory to unlock only the door
that is approached. Show them, in the MMI®, under Vehicle
Settings, where they can select their central locking preference
and adjust it to “all doors,” if preferred
 Demonstrate how to operate exterior lights
 Demonstrate how to operate the trunk lid via remote control
master key, driver’s door and trunk lid
 Explain Star (*) button on the steering wheel – If in the Preset
Station List, press the * button to cycle through presets If in
Station List, press * button to cycle through station list
 Adjust tailgate height to customer preference (allroad only)
 Show how to open the fuel door using the push/pull release
 Advise the customer that Audi recommends using top-tier detergent gasoline with a minimum octane rating of 91 AKI (95
RON) For gasoline engines only
 Advise the customer to use only oil that meets Audi standards:
VW 502 00/505 00 for gasoline engines
 Demonstrate how to operate interior lights
 Demonstrate the multifunction steering wheel
 Demonstrate the driver information system and explain the
scroll function via the steering wheel controls
 Demonstrate how to adjust and activate heated mirrors (if
equipped)
 Explain the windshield wiper and washer functions
 Demonstrate how to adjust the seats
 Demonstrate how to activate heated seats (if equipped)
 Show mirror and steering column adjustments
 Show how to adjust the seat belt
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Interior (continued)
Radio (AM/FM/SAT) (continued)
 Show how to adjust comfort arm rest
 Show the customer the radio manual seek feature. Select the
FM Band > Functions. Turn control knob to Tuning/Channels
and press the knob
 Demonstrate sunroof and sunshade operation
 Demonstrate glovebox operation
 Show Homelink® location and set up (if equipped)
 Demonstrate valet function (ensure that it is not activated)
 Show how to manually set the clock, daylight savings time and
time zone
 Demonstrate climate control functions
 Walk the customer through the steps to program favorite radio
stations (press and hold knob)
 Explain to the customer that they have a free three-month subscription to Sirius Satellite Radio and demonstrate how to get
to the satellite band. Show them the SiriusXM Satellite Radio
insert from the glove box, point out the station guide list and
demonstrate presetting a station of their choice for them
 Explain the tire pressure monitoring system (TPMS), where to
find the correct pressure for each tire, and how to reset the the
system in the MMI®
 Explain the settings for the Bang & Olufsen® system (if
equipped)
 “Passenger Side Airbag Off” light: Explain that it illuminates if
no occupant in passenger seat or if occupant is “out of position”
Bluetooth Capability
Owner’s Documents
 Demonstrate how to answer, ignore and end calls
 Owner’s manual, MMI® manual and other manuals as equipped
 Demonstrate dialing from directories/phonebook/call lists
(received, missed, dialed calls)
 Warranty & Maintenance Booklet (stamp to confirm PDI was
completed): Adhere “vehicle identification label” from the vehicle
trunk to the inside cover of the Warranty & Maintenance Booklet
prior to delivery
 Review the recommended maintenance schedule Explain the importance of getting the Warranty & Maintenance Booklet stamped
for each maintenance performed
 Pair the customer’s phone with the vehicle and store customer’s contacts. Refer to wwwaudicom/bluetooth for compatible
phone list
 Demonstrate making a call via voice and steering wheel commands
 Demonstrate conference calling (enable in the MMI® under
Telephone > Call Options menu)
 Provide Audi Care information
 Ask the customer if they would like to have the Audi Technologist phone number added to their phone contacts: 1-855-750TECH (8324)
 Tire Warranty Booklet: Explain coverage from tire manufacturer
 Demonstrate Bluetooth® audio streaming
 Help customer program the 24-hour Roadside Assistance number
into their phone: 1-800-411-9988
CD/DVD Media
 Take the Quick Questions & Answers Guide from the glove box,
open it, and demonstrate how to use it with the customer
 Explain the “text to phone” features for viewing tutorials on a
smartphone or at the Audi Technology website: wwwauditechnologycom
 Lemon Law Rights Booklet or Lemon Law Notice as required by law
 Show the location and demonstrate the operation of the AMI
interface and standard iPod® cable
 Explain the different available cable options for different media
(ie iPod, USB, Aux, etc)
 Explain CD/DVD loading/unloading
 Supported file extensions and formats per MMI® manual
Jukebox
Introduce MMI Controls
 Hard drive capacity (20 GB)
 Review the MMI® controls and basic functionality (function
switches, control buttons, volume dial, “MENU” button and the
“BACK” button)
 Demonstrate importing and sorting from SD Card/Retail Audio
CD. See owner’s manual for supported file formats and maximum bitrates
 Input letters, numbers, symbols, add a space, delete a character
Media Overview
Radio (AM/FM/SAT)
 Explain the scanning/tuning functions
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Video Capability
 Demonstrate Video Playback using the SD media, Jukebox, &
DVD media
 To view in car video tutorials, select the Car function button >
Owner’s Manual control button and follow the prompts
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Video Capability (continued)
Audi connect (if equipped) (USA ONLY) (continued)
 Point out that these videos can also be viewed via wwwauditechnologycom, & wwwaudiusacom/help/video-tutorials
 Explain the purpose of setting up a myAudi account at myaudiusacom/Audiconnect
Voice Controls
 Have the customer complete the speech training to allow the
Voice Recognition System to learn and adapt to the customer’s
voice (Main Menu > Set up MMI > Voice Recognition > Individual Speech Training)
 Demonstrate the Voice Recognition System by using the voice
command button on the steering wheel; e.g., accessing “Help,”
dialing a phone number, calling a contact, activating the radio,
playing a CD/DVD or Jukebox, etc)
 Explain trial period for Audi connect® and how to extend service
 Point out that the Audi connect® brochure (located in the glove
box) contains additional information for customer review after
delivery
Orientation Drive
 Audi Advanced Key (if equipped): Show how to start vehicle
using Start/Stop button. Explain that foot must be on brake
when starting/stopping
 Show how to set the electromechanical parking brake
Navigation
 Show how to input an address and a POI as the destination using the MMI® and voice commands (use Online Destinations if
equipped with Audi connect®)
 Show how to customize “route criteria” (e.g., avoid toll roads)
and “Settings”
 Show how to manipulate the map (zoom, scroll map area)
 Show how to repeat the last navigation announcement using
the iNav steering wheel button
 Show how to enter a stopover
 Demonstrate how to “cancel” route guidance using voice
commands (“Cancel route guidance”) and the MMI® (NAV >
Destination > Cancel)
 Show how to store a destination
 Explain the Nav-Data-Update process. Available two times a
year for three years
 Demonstrate front and rear park sensors. Show the customer
how they can customize the volume through the MMI® under
“Driver Assist > Parking Aid” (if equipped)
 Explain Audi drive select and how to select the various modes
 Demonstrate the Tiptronic® function
 Explain Audi side assist functionality (if equipped): Activate by
pressing the side assist button on the driver’s side door. Show
how to adjust the side assist light brightness in the MMI. Only
works at speeds over 19 mph (30 km/h)
 Demonstrate cruise control & ACC with stop & go function (if
equipped)
 Activate and demonstrate navigation system (if equipped)
End the orientation drive in the service write-up area
Service Introduction
Audi connect (if equipped) (USA ONLY)
 Tour the service department and introduce the customer to the
Service Manager and Service Consultant
 Ensure that the customer has requested activation of Audi connect®, and activate prior to customer arrival
 Set up first service appointment
 Provide an overview of the Audi connect® features, including:
fuel prices, weather information, real-time news feeds, traffic
reports (via your four-year SiriusXM subscription), Twitter®,
flight information, and event information
 Ask the customer if you can program the service department’s
phone number into their phone
 Show the customer how to use the Audi connect® app and all
of its features: Car Finder, Travel Destinations, Picture Nav,
Online Music Streaming
 Show traffic reports (via your 4 year SiriusXM subscription),
fuel updates, weather information, and real-time news feeds
 Explain Wi-Fi® hotspot capabilities
 Have the customer set up their Wi-Fi® password via TEL > Settings > Wi-Fi Settings > Select “Password” Ask the customer to
enter an easy way to remember the password of at least eight
characters Then Select “Apply settings” to save it
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Audi Brand Specialist
I certify that all operations have been completed and this vehicle has been prepared in accordance with Audi Procedures and
Quality Standards.
Audi Brand Specialist Signature
Date
Would you like to schedule a Second Delivery?
 No
 Yes
Date
Time
By signing, I confirm all items in this checklist have been thoroughly reviewed with me and the statements below are true.
• Vehicle is clean and free of problems
• Received all keys and owner’s documentation
• Satisfied with features and controls explanations
Customer Signature
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