A9115032041178-1

Technical Service Bulletin
91 Music cannot be played using AMI or USB media port with Android phones
91 15 03 2041178/1 July 21, 2015.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
A3
2016 - 2017
All
MIB
A6, A7
2015 - 2017
All
MIB
TT
2016 - 2017
All
MIB
Condition
The customer is unable to play music when using the USB AMI cable connection (in A3 vehicles) or the USB
media port (in A6, A7, or TT vehicles).
Technical Background
There are two possible causes:
• Android phones connect to the MMI using the Media Transport Protocol (MTP). If the phone is not correctly
configured to use MTP, it is possible that the MMI does not see the phone. When correctly set up, the MMI
sees the phone as a media storage device (similar to a USB drive or external hard drive).
• The MMI can only see music that was manually transferred to the phone from a computer. Any music that was
downloaded to the phone through a music app (such as the Google Play music app) cannot be seen by the
MMI. This is due to an Android operating system restriction and is not a limitation of the MMI.
Production Solution
Not applicable.
© 2015 Audi of America, Inc.
Page 1 of 4
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Service
1.
Ensure that the customer’s phone is configured to
use MTP over USB. This setting is shown
automatically when the phone is first connected to
the MMI system. For most phones, a notification will
appear that says the phone is connected as a media
device (Figure 1). If this notification does not appear,
the setting needs to be checked.
Figure 1. Android USB notification.
2.
To check the setting, access the USB setting on the
phone at Settings>>Storage>>Options>>USB
computer connection and ensure that the “Media
device (MTP)” setting is selected (Figure 2 - Figure
5).
Note that for some Android devices, the USB setting
location may be different. Check the phone
manufacturer’s support web site or user manual.
Figure 2. Settings>>Storage.
Figure 3. Click on the three dots to open the options
menu for the Storage screen.
© 2015 Audi of America, Inc.
Page 2 of 4
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Figure 4. USB computer connection settings.
Figure 5. Activated media device (MTP) setting.
3.
If music still cannot be played after the device is
connected using MTP, inform the customer that
music that was downloaded to the phone through a
music app (such as the Google Play music app)
cannot be played due to an Android restriction.
The customer should download the music directly to
their computer then manually transfer the music to
the phone using a USB cable.
Warranty
This TSB is informational only and not applicable to any Audi warranty.
© 2015 Audi of America, Inc.
Page 3 of 4
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Additional Information
All parts and service references provided in this TSB (2041178) are subject to change and/or removal. Always
check with your Parts Department and service manuals for the latest information.
© 2015 Audi of America, Inc.
Page 4 of 4
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.