A7-S7 7-20-15

2016
A7/S7/A7 TDI/RS 7
Client
Audi Delivery Guidelines
Stock No.
Delivery Date
VIN
Pre-Delivery
Ensure Final Vehicle Quality Inspection Is Completed
 Inspect exterior for damage, dings, dents and surface scratches
 Ensure that customer has requested activation of Audi connect®; activate Audi connect® prior to customer arrival at
MyAudiconnectcom. Only if Audi connect “Request to Initiate
Services” and AT&T Terms & Conditions have been signed. Applies only to vehicles equipped with Audi connect® (USA only)
 Check interior for cleanliness, grease marks and damage
 Deactivate the connection prompts for the online services, via
TEL function button > Settings > Connections > Data Connection > Select “Without request” (USA only)
 Check that floor mats are locked in place
 Verify that vehicle is equipped as specified and that all accessories have been installed
 Repair all defects prior to customer delivery
Customer Priority Topics
1. ___________________________________________________________________________________________________________________________________________________________
2. ___________________________________________________________________________________________________________________________________________________________
3. ___________________________________________________________________________________________________________________________________________________________
How long would the client like to spend on topics today? ______________________________________
Priority Delivery Topics
 Heating, Ventilation, Air Conditioning (HVAC)
 Audio and entertainment system controls
 Navigation system
 Hands-free communication
 Cruise Control
 Trunk, hatch, tailgate
 Demonstrate memory seats
Exterior
Exterior (continued)
 Demonstrate locking/unlocking vehicle with advanced key
and programming of keys. Explain to the customer that the
vehicle is set from the factory to unlock only the door that is
approached. Show them, in the MMI®, under Vehicle Settings,
where they can select their central locking preference and
adjust it to “all doors,” if preferred
 Advise the customer that Audi recommends using top-tier detergent gasoline with a minimum octane rating of 91 AKI (95
RON) For gasoline engines only
 Demonstrate how to operate the power tailgate via hands-free
release, remote control master key, driver’s door and tailgate.
Adjust height to customer’s preference.
 Advise the customer to use only oil that meets Audi standards:
VW 502 00/505 00 for gasoline engines; VW 504 00/507 00
for diesel engines
Interior
 Show how to open the fuel door using the push/pull release;
show AdBlue® fill (TDI® only)
 Demonstrate how to operate exterior lights
 Explain the misfuel inhibitor feature on the fuel tank (TDI®
only)
 Demonstrate the multifunction steering wheel
 Explain AdBlue® and the messages shown if AdBlue® level is
low or empty (TDI® only)
Effective 7-20-2015-US
Version 1.3
 Demonstrate how to operate interior lights
 Demonstrate the driver information system and explain the
scroll function via the steering wheel controls
 Show how to access the vehicle functions within each tab. Point
out the items that can be set via the MMI® (eg, time, miles/
km, etc). Reset “Trip Comp 1 and 2” prior to delivery
1 of 4
2016 A7/S7/A7 TDI/RS 7 | Audi Delivery Guidelines
Client
Interior (continued)
Owner’s Documents (continued)
 Explain Star (*) button on the steering wheel – If in the Preset
Station List, press the * button to cycle through presets If in
Station List, press * button to cycle through station list
 Help customer program the 24-hour Roadside Assistance number into their phone: 1-800-411-9988
 Demonstrate heated steering wheel operation (if equipped)
 Demonstrate how to adjust and activate heated mirrors
 Explain the windshield wiper and washer functions
 Demonstrate how to adjust the seats and the seat memory
function (if equipped)
 Demonstrate how to activate heated seats
 Take the Quick Questions & Answers Guide from the glove box,
open it, and demonstrate how to use it with the customer
 Explain the “text to phone” features for viewing tutorials on a
smartphone or at the Audi Technology website: wwwauditechnologycom
 Lemon Law Rights Booklet or Lemon Law Notice as required by
law
 Show front seat ventilation and massage features(if equipped)
Introduce MMI Navigation System
 Show mirror and steering column adjustments
 Review the MMI controls and basic functionality (buttons: function, on/off, arrow control, and back)
 Show how to adjust the seat belt
 Show how to adjust comfort arm rest
 Demonstrate sunroof and sunshade operation
 Demonstrate and explain power rear sunshade and rear side
manual sunshades (if equipped)
 Demonstrate glovebox operation
 Show Homelink® location and setup
 Moving a map and adjusting the sound distribution
 Input letters, numbers, symbols, add a space, delete a character
 Show how to set the ambient lighting in the vehicle interior (if
equipped)
 Explain Tire Pressure Monitoring System and how to reset in
the MMI
 Demonstrate valet function (ensure that it is not activated)
Media Overview
 Show how to manually set the clock, daylight savings time and
time zone
Radio (AM/FM/SAT)
 Show rear seat pass-through
 Demonstrate climate control functions
 Explain the tire pressure monitoring system (TPMS), where to
find the correct pressure for each tire, and how to reset the the
system in the MMI®
 “Passenger Side Airbag Off” light: Explain that it illuminates if
no occupant in passenger seat or if occupant is “out of position”
Owner’s Documents
 Explain the USB launcher use
 ABS should insert their business card in the slots available next
to the USB launcher
 Owner’s manual, MMI® manual and other manuals as equipped
 Warranty & Maintenance Booklet (stamp to confirm PDI was
completed): Adhere “vehicle identification label” from the vehicle trunk to the inside cover of the Warranty & Maintenance
Booklet prior to delivery
 Review the recommended maintenance schedule Explain the
importance of getting the Warranty & Maintenance Booklet
stamped for each maintenance performed
 Review the MMI® controls and basic functionality (function
switches, control buttons, volume dial, “MENU” button and the
“BACK” button)
 Demonstrate how to use the MMI touch pad (if equipped)
 Input letters, numbers, symbols, add a space, delete a character
 Explain the scanning/tuning functions
 Show the customer the radio manual seek feature. Select the
FM Band > Functions. Turn control knob to Tuning/Channels
and press the knob
 Walk the customer through the steps to program favorite radio
stations (press and hold knob)
 Explain to the customer that they have a free three-month subscription to Sirius Satellite Radio and demonstrate how to get
to the satellite band. Show them the SiriusXM Satellite Radio
insert from the glove box, point out the station guide list and
demonstrate presetting a station of their choice for them
 Explain the settings for the Bang & Olufsen® system (if
equipped)
Bluetooth Capability
 Provide Audi Care information
 Pair the customer’s phone with the vehicle and store customer’s
contacts. Refer to wwwaudicom/bluetooth for compatible
phone list
 Tire Warranty Booklet: Explain coverage from tire manufacturer
 Demonstrate how to answer, ignore and end calls
Effective 7-20-2015-US
Version 1.3
2 of 4
2016 A7/S7/A7 TDI/RS 7 | Audi Delivery Guidelines
Client
Bluetooth Capability (continued)
Navigation (continued)
 Demonstrate dialing from directories/phonebook/call lists
(received, missed, dialed calls)
 Show how to customize “route criteria” (e.g., avoid toll roads)
and “Settings”
 Demonstrate making a call via voice and steering wheel commands
 Show how to manipulate the map (zoom, scroll map area)
 Demonstrate conference calling (enable in the MMI® under
Telephone > Call Options menu)
 Ask the customer if they would like to have the Audi Technologist phone number added to their phone contacts: 1-855-750TECH (8324)
 Demonstrate Bluetooth® audio streaming
CD/DVD Media
 Show how to repeat the last navigation announcement using
the iNav steering wheel button
 Show how to enter a stopover
 Demonstrate how to “cancel” route guidance using voice
commands (“Cancel route guidance”) and the MMI® (NAV >
Destination > Cancel)
 Show how to store a destination
 Explain the Nav-Data-Update process. Available two times a
year for three years
 Show the location and demonstrate the operation of the 2 USB
ports and SD card slots
Audi connect (if equipped) (USA ONLY)
 Explain CD/DVD loading/unloading
 Ensure that the customer has requested activation of Audi connect®, and activate prior to customer arrival
 Supported file extensions and formats per MMI® manual
Jukebox
 Hard drive capacity (10 GB)
 Demonstrate importing and sorting from SD Card/Retail Audio
CD. See owner’s manual for supported file formats and maximum bitrates
Video Capability
 Demonstrate Video Playback using the SD media, Jukebox, &
DVD media
 To view in car video tutorials, select the Car function button >
Owner’s Man control button and follow the prompts
 Provide an overview of the Audi connect® features, including:
fuel prices, weather information, real-time news feeds, traffic
reports (via your four-year SiriusXM subscription), Twitter®,
flight information, and event information
 Show the customer how to use the Audi connect® app and all
of its features: Car Finder, Travel Destinations, Picture Nav,
Online Music Streaming
 Show online traffic info (INRIX®), fuel updates, weather information, and real-time news feeds
 Explain Wi-Fi® hotspot capabilities
 Point out that these videos can also be viewed via wwwauditechnologycom, & wwwaudiusacom/help/video-tutorials
 Have the customer set up their Wi-Fi® password via TEL > Settings > Wi-Fi Settings > Select “Password” Ask the customer to
enter an easy way to remember the password of at least eight
characters Then Select “Apply settings” to save it
Voice Controls
 Explain the purpose of setting up a myAudi account at myaudiusacom/Audiconnect
 Have the customer complete the speech training to allow the
Voice Recognition System to learn and adapt to the customer’s
voice (Main Menu > Set up MMI > Voice Recognition > Individual Speech Training)
 Demonstrate the Voice Recognition System by using the voice
command button on the steering wheel; e.g., accessing “Help,”
dialing a phone number, calling a contact, activating the radio,
playing a CD/DVD or Jukebox, etc)
 Explain trial period for Audi connect® and how to extend service
 Point out that the Audi connect® brochure (located in the glove
box) contains additional information for customer review after
delivery
Orientation Drive
 Demonstrate how to use External Voice Recognition by holding
the voice activation button for four seconds
 Audi Advanced Key: Show how to start vehicle using Start/Stop
button. Explain that foot must be on brake when starting/stopping
Navigation
 Demonstrate the engine start-stop system
 Show how to input an address and a POI as the destination using the MMI® and voice commands (use Online Destinations if
equipped with Audi connect®)
 Explain the purpose of start-stop (fuel economy/CO2)
Effective 7-20-2015-US
Version 1.3
 Explain what happens during start-stop system transitions
(feels and sounds)
3 of 4
2016 A7/S7/A7 TDI/RS 7 | Audi Delivery Guidelines
Client
Orientation Drive (continued)
Orientation Drive (continued)
 Review the start-stop system info card with the customer
 Explain the functionality of Audi braking guard and show how
to set in the MMI®
 Show how to set the electromechanical parking brake
 Demonstrate front and rear park sensors. Show the customer
how they can customize the volume through the MMI® under
“Driver Assist > Parking Aid” (if equipped)
 Demonstrate operation of Audi parking system plus with rear
view camera and top or corner view cameras (if equipped)
 Explain Audi drive select and how to select the various modes
 Activate and demonstrate navigation system
 Night vision assistant: Show where the night vision assistant
button is located Show how to adjust the various settings in
the MMI® (if equipped)
 Demonstrate and explain head-up display (if equipped)
 Demonstrate how to manually extend/retract the rear spoiler
 Demonstrate the Tiptronic® function
 Explain Audi side assist functionality (if equipped): Activate by
pressing the side assist button on the driver’s side door. Show
how to adjust the side assist light brightness in the MMI. Only
works at speeds over 19 mph (30 km/h)
 Explain active lane assist functionality (if equipped). Activate
system by pressing the button on the turn signal. Adjust steering wheel vibration in the MMI®. System only works at speeds
of 40 mph (65 km/h) or more
 Demonstrate cruise control & ACC with stop & go function (if
equipped)
End the orientation drive in the service write-up area
Service Introduction
 Tour the service department and introduce the customer to the
Service Manager and Service Consultant
 Set up first service appointment
 Ask the customer if you can program the service department’s
phone number into their phone
 Explain the Audi pre sense® system with active safety system
(if equipped with ACC)
Audi Brand Specialist
I certify that all operations have been completed and this vehicle has been prepared in accordance with Audi Procedures and
Quality Standards.
Audi Brand Specialist Signature
Date
Would you like to schedule a Second Delivery?
 No
 Yes
Date
Time
By signing, I confirm all items in this checklist have been thoroughly reviewed with me and the statements below are true.
• Vehicle is clean and free of problems
• Received all keys and owner’s documentation
• Satisfied with features and controls explanations
Customer Signature
Effective 7-20-2015-US
Version 1.3
Date
4 of 4