5NP-D5C6C-02

To:
Hyundai Dealership General Managers, Sales Managers,
Service Managers, Parts Managers, and Warranty
Administrators
From:
Hyundai Motor America
Date:
January 08, 2018
Subject: Service Campaign T2S – Sonata Hybrid & Plug-In Hybrid
Navigation System Software Update (TSB# 18-01-002)
Hyundai Motor America is conducting Service Campaign T2S to
update the navigation system software on certain 2017 Model Year
Sonata Hybrid & Plug-In Hybrid vehicles. Service Campaign T2S
provides a service procedure to update the navigation system
software.
In order to identify only those vehicles affected by Service
Campaign T2S, it will be necessary to access Hyundai Motor
America’s “Warranty Vehicle Information” screen via WEBDCS
before starting the repair. The “Warranty Vehicle Information”
screen will identify affected vehicles with an open Service
Campaign T2S.
A listing of VEHICLES is also located on WEBDCS, SERVICE tab,
select INFORMATION, and select UNCOMPLETED CAMPAIGN VIN LISTING
Dealer Stock & Retailed.
TSB #18-01-002 will be available on HMAService.com on January
08, 2018. It contains instructions on performing the service
procedure and submitting the campaign claim.
Two sets of SD Cards containing the software update began
mailing to all affected dealers on January 05, 2018 in mailers
labeled with Service Campaign T2S. Additional SD cards can be
purchased following the standard parts ordering procedure.
It is IMPORTANT TO SUBMIT A CAMPAIGN CLAIM FOR EACH VEHICLE
SERVICED so your dealership can be compensated for your work and
Hyundai can maintain accurate records of campaign completions.
LEGAL LIABILITY NOTICE: You are required to keep confidential
any and all information and documents provided to you by Hyundai
Motor America in the conduct of carrying out work for this
service campaign. Hyundai Motor America dealers may use owner
information provided for the campaign only for the purpose of
conducting and performing this service campaign, and for no
other purpose.
Hyundai appreciates your cooperation and support. Questions may
be directed to your District Parts and Service Manager or
Warranty HELPREP line at 1-877-446-2922.