NTB10-135g_optim

Classification:
EL10-044g
Reference:
Date:
NTB10-135g
January 17, 2018
2011-2017 LEAF; TELEMATICS SERVICE INFORMATION
This bulletin has been amended. The APPLIED VEHICLES section has been revised.
No other changes have been made. Please discard all previous versions of this bulletin.
APPLIED VEHICLES:
2011-2017 LEAF (ZE0)
SERVICE INFORMATION
This bulletin contains important service procedures that must be performed in order to
set-up and maintain the Nissan LEAF Telematics system.
See the Telematics Overview, below, and the Bulletin Overview starting on page 2 for more
information.
NOTE: Detailed Telematics system information outside the scope of this bulletin can be
found in the AV–Audio Visual & Navigation System section of the Electronic Service Manual
(ESM).
TELEMATICS OVERVIEW
IMPORTANT: New LEAF nomenclature has been introduced; CARWINGSsm has been
changed to “NissanConnectsm EV”. 2011-2015 vehicles will still use the term CARWINGS in the
onboard settings menu and 2016-2017 vehicles will use the term NissanConnect Services.
The Nissan LEAF is equipped with a wireless communication device called a Telematics
Communication Unit (TCU).
The connection between the TCU and the Data Center, along with an active NissanConnect EV
or NissanConnect Mobile Apps subscription, allows for various services. Availability is
dependent on vehicle model, trim level, packaging, and/or options.
For example:
Data Center

Some vehicle information and functions are available
to the vehicle owner via personal computer or
internet-enabled smart phone.

For 2011-2015 vehicles, additional information is
displayed on the navigation screen in the
CARWINGS section.
For 2016-2017 vehicles, the additional information is
displayed on the navigation screen in the
NissanConnect Services section.

Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle.
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BULLETIN OVERVIEW
During Pre-Delivery Inspection (PDI):

The TCU is OFF when delivered to the dealership and will need to be turned ON
during PDI.

Use CONSULT-III plus (C-III plus) to turn ON the TCU.

See Turning ON the TCU During PDI on page 4 for detailed instructions.
When replacing a TCU:

If the TCU requires replacement for any reason:
1. Turn OFF the original TCU using C-III plus.
2. Save the VIN DATA using C-III plus.
3. Remove the original TCU from the vehicle.
4. Deactivate (unregister) the original TCU by calling Nissan LEAF TCU
Replacement Support.
5. Activate (register) the replacement TCU by calling Nissan LEAF TCU
Replacement Support.
6. Install the replacement TCU in the vehicle.
7. Write the VIN DATA using C-III plus.
8. For 2016-2017 model years only, Perform “After ECU Replacement” and
manually input TCU configuration.
9. Turn ON the replacement TCU using C-III plus.
10. Resend the NissanConnect EV/CARWINGS User ID and Password.

Each TCU is registered to a specific Vehicle Identification Number (VIN). TCUs
cannot be “swapped” between vehicles.

The replacement TCU must come from Nissan North America parts supply.
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
Contact Nissan LEAF TCU Replacement Support at 1-800-922-1528 to deactivate
the original TCU and activate the replacement TCU.

See When a TCU Needs to be Replaced on page 10 for detailed instructions.
After replacing an Audio/Visual (A/V) Control Unit:

After a replacement A/V control unit has been installed, the
NissanConnect EV/CARWINGS User ID and Password must be entered
into the new A/V control unit.

The vehicle owner was provided with this information during the initial
NissanConnect EV/CARWINGS registration.

See After A/V Control Unit Replacement - Enter NissanConnect EV/CARWINGS
User ID and Password on page 19 for detailed instructions.
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Turning ON the TCU During PDI
1. Connect the C-III plus VI to the vehicle.
2. Set the parking brake.
3. Push the vehicle power switch twice to READY mode.
4. Launch C-III plus on the CONSULT PC.
5. Select Diagnosis (One System).
Step
5
Figure 1
NOTE: If Diagnosis (One System) is grayed out
and not available to select:
a) Minimize the C-III plus screen.
Figure 2
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Safely Remove Hardware icon
b) Select the Safely Remove
Hardware icon on the taskbar.
Figure 3
c) Select Eject SCR243_PCMCIA
Smart_Card_Reader
Figure 4
d) Wait for the Safe To Remove
Hardware message to appear.
Figure 5
e) Disengage/pop-out the C-III
Card Adapter with Immobilizer
Card by pressing the ejector
button.
Ejector
button
f) Maximize the C-III plus screen.
Diagnosis (One System)
should now be available to
select.
Card
Adapter
Figure 6
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6. Select TELEMATICS on page 2 of the all systems list.
Step
6
Figure 7
7. Select Work support.
Step
7
Figure 8
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8. Select TCU ACTIVATE SETTING.
9. Select Start.
Step
8
Step
9
Figure 9
10. Select Start.
Step
10
Figure 10
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11. Select On to turn ON the TCU.
12. Select End.
Step
11
Step
12
Figure 11
13. Select Start.
Step
13
Figure 12
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14. Select Start.
Step
14
Figure 13
15. Confirm “On” is displayed in the Current status field.
Step
15
Figure 14
16. Reinsert the C-III Card Adapter with Immobilizer Card, if removed.
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When a TCU Needs To Be Replaced
NOTE:

Each TCU is registered to a specific VIN. TCUs cannot be “swapped” between
vehicles.

The replacement TCU must come from Nissan North America parts supply.
1. Turn OFF the TCU using C-III plus.

Perform steps 1-15 of the Turning ON the TCU During PDI procedure starting on
page 4.
NOTE:
 Instead of selecting “On” in step 11, select “Off.”
 In step 15, confirm the current status is displayed as “Off.”
 After step 15, select End.
2. Select SAVE VIN DATA.
3. Select Start.
Step
2
Step
3
Figure 15
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4. Select Start.
NOTE: If the VIN data cannot be saved, you will have to manually enter the VIN later in
this procedure.
Step
4
Figure 16
5. Select End.
Step
5
Figure 17
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6. Remove the TCU from the vehicle.

Refer to the ESM, section AV – Audio Visual & Navigation System, for
removal information.
Steps 7 and 8 must be performed AFTER the original TCU is removed from the
vehicle and BEFORE the replacement TCU is installed.
7. Collect and have ready the following information:
a) VIN.
b) International Mobile Equipment Identity Number (IMEI) of the original TCU. This
number is located on the TCU.
c) IMEI Number of the replacement TCU. This number is located on the TCU.
d) Serial Number of the replacement TCU. This number is located on the TCU.
LABEL ON TCU
2011-2015 LEAF
2016-2017 LEAF
Figure 19
Figure 18
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8. Call Nissan LEAF TCU Replacement Support at 1-800-922-1528. (Hours of operation
are listed at the bottom of the page.)
NOTE: The phone number shown above is for TCU activation and deactivation ONLY.
The Support Center agent is unable to assist with matters unrelated to TCU activation
and deactivation.
During this call:
 You will be asked for your name, dealership name, and all of the information
collected in step 7.
 The Support Center agent will deactivate the original TCU and activate the
replacement TCU.
IMPORTANT: Step 8 MUST be performed to activate the replacement TCU. If it is not
performed the TCU will not be able to communicate with the NissanConnect Global Data
Center.
9. Install the replacement TCU into the vehicle.

Refer to the ESM, section AV – Audio Visual & Navigation System, for
installation information
10. Perform steps 1-7 of the Turning ON the TCU During PDI procedure, starting on
page 4.
Nissan LEAF TCU Replacement Support – Hours of Operation (Central Time Zone)
Monday – Friday: 7AM – 10PM
Saturday: 8AM – 5PM
Special Holiday Hours:
Closed Thanksgiving, Christmas, and New Year’s Day
Christmas Eve: 7AM – 7PM
New Year’s Eve: 7AM – 7PM
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11. Select WRITE VIN (SAVED DATA).
NOTE: If VIN DATA could not be saved in step 4, proceed to Manually Enter VIN Data
(if needed) on page 16.
12. Select Start.
Step
11
Step
12
Figure 20
13. Select Start.
Step
13
Figure 21
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14. Select End.
Step
14
Figure 22
15. Proceed to step 19 on page 17.
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Manually Enter VIN Data (if needed)
16. Select WRITE VIN (MANUAL INPUT).
Step
16
Figure 23
17. Enter the VIN.
a) Select the VIN (1ST TIME)
input field and type in the
VIN.
Step
17c
b) Select the VIN (2ND TIME)
input field and type in the
VIN again.
Step
17a
c) Select Start.
Figure 24
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18. Select End.
Step
18
Figure 25
19. Is the vehicle a 2016-2017 model year?
YES: Perform “After ECU Replacement” with C-III plus and manually configure TCU
(refer to page 22 for manual configuration), and then proceed to step 20.
NO: Proceed to step 20.
20. Turn ON the TCU.

Perform the Turning ON the TCU During PDI procedure, starting on
page 4.
21. Sign in to TCU with customer’s User ID and Password:

2011-2015 LEAF first press the Zero Emission button (Figure 26) on the
Multifunction Control Panel.

2016-2017 LEAF first select Settings on the touch screen (Figure 27).
Settings
button
Zero Emission
button
2011-2015 LEAF
2016-2017 LEAF
Figure 26
Figure 27
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22. Select CARWINGS or NissanConnect Services:

2011-2015 LEAF select CARWINGS (Figure 28) and then CARWINGS
Settings.

2016-2017 LEAF scroll to screen 2 and then select NissanConnect Services
(Figure 29).
Select
Select to
scroll screen
Select
2016-2017 LEAF
2011-2015 LEAF
Figure 28
Figure 29
23. Select Sign in.
Charging Messages
Step
22
2016-2017 LEAF
2011-2015 LEAF
Figure 30
Figure 31
24. Select Send ID and password to resend the NissanConnect EV/CARWINGS User ID
and Password.
NOTE: The NissanConnect EV/CARWINGS User ID and Password already should be
entered into the fields. If these fields are blank, perform the After A/V Control Unit
Replacement - Enter NissanConnect EV/CARWINGS User ID and Password
procedure, starting on page 19.
Send ID and password
Step
23
XXXXXX
XXXXXX
2016-2017 LEAF
2011-2015 LEAF
Figure 32
Figure 33
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After A/V Control Unit Replacement - Enter NissanConnect EV/CARWINGS User ID
and Password
NOTE:

During this process, the vehicle owner must enter the
NissanConnect EV/CARWINGS User ID (PIN) and Password into
the new A/V Control Unit. This step is necessary to finalize the repair.

The owner was provided with the NissanConnect EV/CARWINGS User ID and
Password during the initial NissanConnect EV/CARWINGS registration.

The NissanConnect EV/CARWINGS User ID and Password are different from the
www.nissanusa.com/nowners/ account User ID and Password. Make sure the owner
understands which User ID and Password is being requested.

If the owner cannot remember the NissanConnect EV/CARWINGS User ID and
Password, inform them it can be viewed in the Manage Account area at
www.nissanusa.com/nowners/.

The NissanConnect EV/CARWINGS User ID and Password input fields are case
sensitive. Make sure the owner takes note of which letters of the User ID and
Password are lowercase and which are uppercase.

The NissanConnect EV/CARWINGS services will not function until the
NissanConnect EV/CARWINGS User ID and Password are entered into the
navigation system.
1. Sign in to TCU with customer’s User ID and Password:

2011-2015 LEAF first press the Zero Emission button (Figure 34) on the
Multifunction Control Panel.

2016-2017 LEAF first select Settings on the touch screen (Figure 35).
Settings
button
Zero Emission
button
2011-2015 LEAF
2016-2017 LEAF
Figure 34
Figure 35
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2. Select CARWINGS or NissanConnect Services:

2011-2015 LEAF select CARWINGS (Figure 36) and then CARWINGS
Settings.

2016-2017 LEAF scroll to screen 2 and then select NissanConnect Services
(Figure 37).
Select
Select to
scroll screen
Select
2016-2017 LEAF
2011-2015 LEAF
Figure 36
Figure 37
3. Select Sign in.
Charging Messages
Step
3
2016-2017 LEAF
2011-2015 LEAF
Figure 38
Figure 39
4. Have the owner enter the NissanConnect EV/CARWINGS User ID and Password
(Figure 40 and Figure 41).

Touch the input fields one at a time to enter the information using the onscreen
keyboard.

The input fields are case sensitive. Example: “HpcWnYE” must be entered as
“HpcWnYE” not “HPCWNYE” or “hpcwnye”.
Step
5
XXXXXX
XXXXXX
XXXXXX
XXXXXX
2016-2017 LEAF
2011-2015 LEAF
Figure 40
Figure 41
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5. Select Send ID and password to resend the NissanConnect EV/CARWINGS User ID
and Password.
Send ID and password
Step
5
XXXXXX
XXXXXX
2016-2017 LEAF
2011-2015 LEAF
Figure 42
Figure 43
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Manual TCU Configuration (2016-2017 model years only)
1. Select Re/programming, Configuration.
Step
1
NOTE: Screen shots for steps 2-4 not
shown.
Figure 44
2. Read the precautions on C-III plus screen
and then select Next.
3. Select LEAF and 2016 or 2017 model
year.
4. Select Select and then Confirm.
Step
5
5. Select TELEMATICS.
Figure 45
Step
6
6. Select After ECU Replacement.
Figure 46
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7. Select Manual selection.
Step
7
Figure 47
8. Select 28277-4NP0A.
Step
8
9. Select Next.
Step
9
Figure 48
10. Select OK.
11. Proceed to step 21 on page 17 to sign in
to TCU with customer’s User ID and
Password.
Step
11
Figure 49
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