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Sent on
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From
American Honda Parts, Service & Technical Division, Campaign Administration
Subject
Product Update: 2014 CR-V Driver's and F ront Passenger's Door G lass
27
2014
Expires on 07
11
2014
DATE: June 27, 2014
TO:
All Honda Sales, Service & Parts Managers and Personnel
FROM: American Honda Parts, Service & Technical Division, Campaign Administration
RE:
Product Update: 2014 CR-V Driver'
s and Front Passenger'
s Door Glass
Today, June 27, 2014, American Honda is announcing a product update for a small number of 2014 CR-V vehicles. The
product update addresses issues with driver’s and front passenger’s door glass due to improper primer application.
Basic Problem
During the production of the driver’s and front passenger’s door glass, a small number of parts were produced with
incorrect primer applied. The incorrect primer may allow the glass to separate from the regulator and come off the track,
causing the glass to stop working and preventing it from being rolled up and down.
The Repair
A total of 87 units require replacement of the driver’s door glass only, while 61 units require replacement of the front
passenger’s door glass. 59units require replacement of both the driver’s and front passenger’s door glass. Note that VIN
status inquiry will reflect which repair or repairs must be conducted. Vehicles that require only driver’s side glass
replacement will show links to S/B 14-036, while those that require replacement of the front passenger’s side glass will
show links to S/B 14-037. Vehicles requiring driver’s and front passenger’s glass replacement will show links to both
service bulletins.
Service Bulletin
S/B 14-036, Product Update:Driver’
sDoor Gl
assSeparatesFrom Regul
ator and S/B 14-037, Product Update:Front
Passenger’
sDoor Gl
assSeparatesFrom Regul
ator were posted to ISIS on June 27, 2014, in support of this product
update. Both include warranty, parts, and repair information related to the PUD.
Parts Information
Parts to address affected vehicles are available through normal parts ordering procedures as of today, June 27, 2014.
Customer Notification
American Honda expects to notify owners of affected vehicles in mid-July, 2014.
As always, please make sure to checkiN VIN Inquiry status to determine if a particular vehicle is eligible for this product
update, and to confirm which side or sides require glass replacement.
Please clickhere for S/B 14-036
Please clickhere for S/B 14-037
© 2000–2014, American Honda Motor Co., Inc. All Rights Reserved.
American Honda Motor Co., Inc.
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