Service Bulletin

Service Bulletin
14-036
June 27, 2014
ATB 51803 (1406)
Product Update: Driver’s Door Glass Separates From Regulator
AFFECTED VEHICLES
Year
Model
2014
CR-V
Trim
ALL
VIN Range
Check the iN VIN status for eligibility
BACKGROUND
The incorrect primer was used on the glass before it was glued to the holders that attach the glass to the regulator. The
glass can separate from the regulator and may come off the track, causing the glass to stop working and preventing it
from being rolled up or down.
NOTE: There are two bulletins for the front door glass:
• 14-036 Product Update: Driver’s Door Glass Separates From Regulator
• 14-037 Product Update: Front Passenger’s Door Glass Separates From Regulator
Vehicles may have the driver’s door glass, the passenger’s front door glass, or the glass in both front doors replaced.
Make sure you do only the bulletin(s) as directed by the iN VIN status inquiry.
CORRECTIVE ACTION
Replace the driver’s door glass.
CUSTOMER NOTIFICATION
Owners of affected vehicles will be sent a notification of this campaign.
Do an iN VIN status inquiry to make sure the vehicle is shown as eligible.
Some vehicles affected by this campaign may be in your new or used vehicle inventory. Repair these vehicles before
they are sold.
PARTS INFORMATION
Part Name
Part Number
Quantity
Left (Driver’s) Front Door Glass
73350-T0G-G00
1
WARRANTY CLAIM INFORMATION
Operation Number
Description
Flat Rate Time
Template ID
Failed Part Number
8261B6
Replace the driver’s door
glass.
0.6 hour
14-036A
73350-T0G-G00
Defect Code:
5HJ00
Symptom Code: JF100
Skill Level:
Repair Technician
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CUSTOMER INFORMATION: The information in this bulletin is intended for use only by skilled technicians who have the proper tools,
equipment, and training to correctly and safely maintain your vehicle. These procedures should not be attempted by “do-it-yourselfers,” and you
should not assume this bulletin applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Honda automobile dealer.
© 2014 American Honda Motor Co., Inc. – All Rights Reserved
REPAIR PROCEDURE
1. Using the applicable trim tool, carefully pry out the door mirror cover to detach the clips, then remove the door
mirror cover. Disconnect the tweeter connector (if applicable).
2. Carefully remove the power window switch panel by prying it out at the notch to detach the clips and the hooks,
then disconnect the connectors, and remove the switch panel.
3. Carefully pry out at the upper hook in the inner handle cap, then pull back the inner handle cap to remove it.
4. Remove the screws.
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5. Remove the pull pocket mat, then remove the screw.
6. Remove the door panel:
•
•
•
•
Starting at the bottom edge of the door panel, detach the clips with a commercially available trim pad remover.
Starting at the rear, pull the panel upward.
Remove the inner handle from the door panel.
Remove the door panel.
7. Disconnect the connector, and detach the harness clips.
8. Remove the pull pocket bracket.
9. Remove the plug caps, and carefully remove the plastic cover.
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10. Temporarily connect the switch, and carefully lower the glass until you can see the glass mounting bolts, then
remove them. Pull the glass out through the window slot. Be careful not to drop the glass inside the door.
11. Install the new glass through the window slot, then install the glass mounting bolts and torque them to 9.4 N·m
(6.9 lb-ft).
NOTE:
• Check the weatherstrip and glass run channel for damage.
• Wipe the run channel clean with a shop towel.
12. Verify that the window closes properly. If it does not, adjust the glass:
•
•
•
•
•
Move the vehicle to a hard, flat surface if necessary.
Carefully move the glass until you can see the glass mounting bolts, then loosen them.
Push the glass against the center lower channel, then tighten the mounting bolts, then retighten them.
Make sure that the glass moves smoothly.
Raise the glass until the window is closed, and check for gaps. Make sure the glass evenly contacts the run
channel.
13. Reinstall the remaining parts, then go to RESETTING THE POWER WINDOW CONTROL UNIT.
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RESETTING THE POWER WINDOW CONTROL UNIT
1. Turn the ignition switch to ON (II).
2. Move the driver’s window all the way down using the switch.
3. Open the driver’s door.
4. Repeat the following sequence a total of four times, and make sure that each step is done within 5 seconds of each
other:
•
•
•
•
Turn the ignition switch to LOCK (0).
Push and hold the driver’s window DOWN switch.
Turn the ignition switch to ON (II).
Release the driver’s window DOWN switch.
5. Wait at least 1 second.
6. Make sure that the AUTO UP and AUTO DOWN do not work.
•
•
If the AUTO functions do not work, go to step 7.
If the AUTO functions still work, go to step 1.
7. Move the driver’s window all the way down using the driver’s window down switch.
8. Pull up and hold the driver's window UP switch until the window reaches the fully closed position, then continue to
hold the switch for at least 1 second.
9. Confirm that the power window control unit is reset by using the driver's window AUTO UP and AUTO DOWN
functions:
•
•
If the window still does not work in AUTO, repeat the procedure several times, paying close attention to the
5 second time limit between steps.
If the window still does not work, refer to the master switch input test.
END
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