ITB18-004

Reference:
Date:
ITB18-004
January 25, 2018
VOLUNTARY SERVICE CAMPAIGN
2018 Q60 SPORT; POWER STEERING CONTROL MODULE REPROGRAMMING
CAMPAIGN ID #:
P8301
APPLIED VEHICLES: 2018 Q60 Sport (V37) equipped with RWD
2018 Q60 Red Sport (V37) equipped with RWD
Check Service COMM or Dealer Business Systems (DBS)
National Service History to confirm campaign eligibility.
INTRODUCTION
Infiniti is conducting this voluntary service campaign on certain specific model year 2018 Q60 Sport and 2018 Q60 Red
Sport vehicles equipped with Rear Wheel Drive (RWD) to reprogram the power steering control module. This service will be
performed at no charge to the customer for parts or labor.
IDENTIFICATION NUMBER
Infiniti has assigned identification number P8301 to this campaign. This number must appear on all communication and
documentation of any nature dealing with this campaign.
DEALER RESPONSIBILITY
Retailers are to repair vehicles falling within range of this campaign that enter the service department. This includes vehicles
purchased from private parties, vehicles presented by transient (tourists) owners, and vehicles in a Retailer’s inventory.
Infiniti Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are properly trained individuals who have
the equipment, tools, safety instruction, and know-how to do a job properly and safely. NOTE: If you believe that a described condition may apply to
a particular vehicle, DO NOT assume that it does. See your Infiniti retailer to determine if this applies to your vehicle.
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SERVICE PROCEDURE
IMPORTANT: Before starting, make sure:

ASIST on the CONSULT PC has been synchronized (updated) to the current date.

All C-III plus software updates (if any) have been installed.
NOTE: The CONSULT PC automatically gets applicable reprogramming data during ASIST synchronization.

A screen print for Warranty documentation can be done from the CONSULT PC during this process while still
connected to the vehicle.

The CONSULT PC is connected to the internet via a cable or Wi-Fi.
 Later in the procedure you will be required to enter your User Name and Password.
 The CONSULT PC must be connected to the Internet.
 If you do not know your User Name and Password, contact your Service Manager.
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1. Open the driver door.
Figure 1
IMPORTANT: The “Shipping Mode” must be turned OFF (White Storage Switch PUSHED-IN) to complete the
power steering control module reprogramming.
2. Verify the vehicle is out of “Shipping Mode”.
a. Remove the fuse box cover on the driver
side dash side finisher.
b. Push-in the Storage switch (white square
button).
Fuse Box
Cover
Storage
switch
Figure 2
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3. Connect the plus Vehicle Interface (plus VI) to the vehicle.

Make sure to use the correct VI for C-III plus (plus VI).
CAUTION: Make sure the plus VI is securly connected. If the plus VI connection is loose during
reprogramming, the process will be interrupted and the Power Steering Control Module may be damaged.
4. Connect the AC Adaptor to the CONSULT PC.
CAUTION: Be sure to connect the AC Adaptor. If the CONSULT PC battery voltage drops during
reprogramming, the process will be interrupted and the Power Steering Control Module may be damaged.
5. Connect the GR8 (battery charger) to the vehicle 12V battery.

Set the GR8 to the ECM power supply mode.
CAUTION: Be sure the battery charger is connected securely to the battery. Make sure the battery voltage
stays between 12.0V and 15.5V during reprogramming. If the battery voltage goes out of this range during
reprogramming, the Power Steering Control Module may be damaged.
6. Turn OFF all external Bluetooth® devices (e.g., cell phones, printers, etc.) within range of the CONSULT PC and the VI.
CAUTION: Make sure to turn OFF all external Bluetooth® devices. If Bluetooth® signal waves are within range
of the CONSULT PC and the VI during reprogramming, reprogramming may be interrupted and the Power
Steering Control Module may be damaged.
7. Turn the ignition ON with the engine OFF.

The engine must not start or run during the reprogramming procedure.
8. Turn OFF all vehicle electrical loads such as exterior lights, interior lights, HVAC, blower, rear defogger, audio, NAVI,
seat heater, steering wheel heater, etc.
IMPORTANT: Make sure to turn OFF all vehicle electrical loads. Make sure the battery voltage stays between
12.0V and 15.5V during reprogramming. If the battery voltage goes out of this range during reprogramming, the
Power Steering Control Module may be damaged.
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9. Turn ON the CONSULT PC.
10. Select CONSULT-III plus (open C-III plus).
11. Wait for the plus VI to be recognized.

The Serial number will display when the plus VI is recognized.
Plus VI is
recognized
Figure 3
12. Verify CONSULT-III plus is updated to version 73.50 or higher.
Step
12
Figure 4
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13. Select Diagnosis (All Systems).
Step
13
Figure 5
14. Check for DTCs.

If there are any DTCs other than EPS/DAST 3 DTCs; diagnose, perform repairs, and erase DTCs before
continuing.

If only EPS/DAST 3 DTCs are stored, select ERASE.

If no DTCs are stored, continue to the next step.
Erase
Figure 6
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15. Return to the home screen; select Home and then Yes.
Step
15
Figure 7
16. Select Re/programming, Configuration.
Step
16
Figure 8
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17. Use arrows (if needed) to view and read all precautions.
18. Check the box confirming the precautions have been read.
19. Select Next.
Step
17
Step
18
Step
19
Figure 9
20. If the screen in Figure 10 displays, select Automatic Selection (VIN).

If the screen in Figure 10 does NOT display, skip to Step 21.
Step
20
Example
Figure 10
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21. Make sure VIN or Chassis # matches the vehicle’s VIN.
22. If the correct VIN is displayed, select Confirm.
Step 21 Verify
here
Step
22
Figure 11
23. Select Confirm.
Step
23
Figure 12
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24. Select EPS/DAST 3.
Step
24
Figure 13
25. Select Reprogramming.
Step
25
Figure 14
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26. When you get to the screen shown in Figure 15, confirm reprogramming is needed as follows:
A. Find the Power Steering Control Module Part Number and write it on the repair order.
NOTE: This is the current Part Number (P/N).
Step
26 A
Step
27
Figure 15
B. Compare the P/N you wrote down to the numbers in the Current Power Steering Control Module Part Number
column in Table A below.

If there is a match, continue with the reprogramming procedure.

If there is not a match, reprogramming is not needed or it has already been done. Confirm this campaign
applies to the vehicle you are working on.
Table A
MODEL
CURRENT POWER STEERING CONTROL MODULE PART NUMBER: 28500 -
2018 Q60 Sport
5CA2C
27. Select Save.
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28. Use arrows (if needed) to view and read all precautions.
29. Check the box confirming the precautions have been read.
30. Select Next.
Step
28
Step
29
Step
30
Figure 16
31. Read the Current Part Number and Part Number After Reprogramming. They should be different.
32. Select Next.
Step 31
These numbers
should be different
Step
32
Figure 17
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IMPORTANT: If you get the screen shown in Figure 18 and it is blank (no reprogramming listed), it means there is no
matching power steering control module reprogramming available for this vehicle (Power Steering Control Module
Reprogram is not needed).
EPS/DAST3
xxxxx-xxxxx
xxxxx-xxxxx
xxxxxxxxxxxxxxxxxxxxxx
xxxxx-xxxxx
xxxxx-xxxxx
xxxxxxxxxxxxxxxxxxxxxx
Figure 18
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33. Make sure OK is highlighted green (battery voltage must be between 12.0 and 15.5 Volts).
34. Select Next.
IMPORTANT: Battery voltage must stay between 12.0 and 15.5 Volts during reprogramming or Power Steering Control
Module reprogramming may be interrupted and Power Steering Control Module may be damaged.
Monitor battery
voltage here
Step
33
Step
34
Figure 19
35. Make sure OK is highlighted green for all Judgements then select Start.
Monitor battery
voltage here
Step
35
Example
Figure 20
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36. Select USA/CANADA Dealers.
37. Select OK.
Step
36
Step
37
Figure 21
NOTE:

The above screen may not display if the CONSULT PC has remained ON since the last reprogramming.

If the CONSULT PC is not connected to the Internet, the screen in Figure 21A will display.
Figure 21A
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38. Enter Username and Password.

Before reprogramming will start, you will be required to enter your User Name and Password.

The CONSULT PC must be connected to the Internet (Wi-Fi or cable).
 If you do not know your User Name and Password, contact your Service Manager.
39. Select Submit.
 There will be a short pause while the username and password are authenticated.
 Once authentication completes, power steering control module reprogramming will automatically begin and
the screen in Figure 23 on the next page will be displayed.
Step
38
Step
39
Figure 22
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40. Wait for both progress bars to complete.
Step
40
Figure 23
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41. When the screen in Figure 24 displays, the reprogramming is complete.
NOTE: If the screen in Figure 24 does not display (indicating that reprogramming did not complete), refer to the
information on the next page.
42. Disconnect the battery charger from the vehicle.
43. Select Next.
Step
43
Figure 24
NOTE: Additional steps, page 20, are required before C-III plus will provide the final reprogramming confirmation
report.
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If reprogramming does not complete and the “!?” symbol displays as shown in Figure 25:

Check battery voltage (12.0 – 15.5V).

Ignition is ON.

External Bluetooth® devices are OFF.

All electrical loads are OFF.

Select Retry and follow the on screen
instructions.
NOTE: Retry may not go through on first
attempt and can be selected more than
once.
Figure 25
If reprogramming does not complete and the “X” symbol displays as shown in Figure 26:

Do not disconnect the plus VI
or shut down C-III plus if reprogramming
does not complete.

Check battery voltage (12.0 – 15.5V).

CONSULT A/C adapter is plugged in.

Ignition is ON.

Transmission in Park.

All C-III plus / plus VI cables are securely
connected.

All C-III plus updates are installed.

Select Home, and then restart the
reprogram procedure from the beginning.
Figure 26
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44. Erase all DTCs as follows:
a. Turn the ignition OFF.
b. Turn the Ignition ON.
c. Wait for DTC erase to complete.
Turn ignition ON > OFF > ON
Figure 27
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45. Verify the before and after part numbers are different.
46. Print a copy of this screen (Figure 28) and attach it to the repair order for warranty documentation.
NOTE: If you cannot print the below screen:
a. Select Screen Capture.
b. Name the file.
c. Save the file in My Documents.
 A copy of the screen is now saved in the CONSULT PC. It can be retrieved and printed at a later time.
47. Select Confirm.
Step
45
Step
46
Step
47
Figure 28
48. Close C-III plus.
49. Turn the ignition OFF.
50. Disconnect the plus VI from the vehicle.
51. If the vehicle is unsold (still in retailer inventory), turn ON “Shipping Mode”.
•
PULL-OUT the Storage Switch (white square button, see Step 2).
52. Re-install the fuse box cover.
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CLAIMS INFORMATION
Submit a Campaign (CM) line claim using the following claims coding:
CAMPAIGN (“CM”) ID
DESCRIPTION
OP CODE
FRT
P8301
Reprogram Power steering control module
P83010
0.5 hrs.
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