PC609 2018 Q60 E

QUALITY ACTION
CAMPAIGN BULLETIN
Electronic Power Steering (EPS)
Quality Assurance Hold
Reference: PC609
Date: January 11, 2018
Attention: Retailer Principal, Sales, Parts and Service Managers
Affected Models/Years:
Affected
Population:
Retailer
Inventory:
SERVICE COMM
Activation date:
Stop Sale
In Effect
NA
504
January 11, 2018
YES
MY2018 RWD Q60 (CV37)
Sport & Red Sport with EPS
***** Retailer Announcement *****
Effective immediately, INFINITI is placing a temporary retailer inventory quality hold on 504 specific
2018 Q60 RWD Sport and RWD Red Sport vehicles equipped with EPS and identified in Service Comm.
INFINITI has learned the software for the electronic power steering system may not be at the current
production level.
INFINITI is investigating this and anticipates having revised software available by the week of January
15, 2018. Further instructions will be sent when the software is available.
***** What Retailers Should Do *****
1. Verify if vehicles are affected by this quality hold using Service Comm I.D. PC609
 New vehicles in retailer inventory can also be identified using DCS (Sales-> Vehicle Inventory,
and filter by Open Campaign).
 Refer to IPSB 15-286 for additional information
Please
continue to check newly arriving inventory for quality hold applicability.

2. Please do not drive, sell, or trade the specific 2018 Q60 vehicles in retailer inventory subject to this
quality hold.
***** Retailer Responsibility *****
It is the retailer’s responsibility to check Service Comm or DBS National Service History - Open
Campaigns using the appropriate campaign I.D for the hold status on each affected vehicle currently in
new vehicle inventory.
Thank you for your prompt attention to this matter.
PC609 | Original Document