REC16511

SERVICE PROCEDURE
16511
January, 2017
SUBJECT:
SAFETY RECALL
Formed Heater Hose on certain 2012 BE
commercial buses built on 02 November 2010 and
certain 2011 thru 2016 CE commercial buses built
01 July 2010 thru 04 February 2015 with feature
code 48PPJ or 48PPP (water shutoff valve, inside
forward of driver heater).
DEFECT DESCRIPTION
The formed heater hose to the driver’s heater over time may fatigue, resulting in
a split hose, which could cause hot engine coolant to leak into the operator’s foot
area. If the hose were to burst, the hot coolant spilling into the operator’s foot
area could result in a burn injury or possible sudden lateral vehicle movement,
which could result in a motor vehicle crash.
MODELS INVOLVED
This safety recall involves certain BE and CE commercial bus models with
Navistar 2010 emissions. This includes certain 2012 BE commercial buses built
on 02 November 2010 and certain 2011 thru 2016 CE commercial buses built 01
July 2010 thru 04 February 2015 with feature code 48PPJ or 48PPP (water shut
off valve, inside forward of driver heater).
ELIGIBILITY
This procedure applies ONLY to vehicles marked in the International® Service
Portal℠ with Safety Recall 16511. Also complete any other open campaigns
listed on the Service Portal at this time.
PARTS INFORMATION
Part Number
3817030C2
Part Description
Hose, Heater, Bus Body
Quantity
1
VEHICLE RECALL 16511
© 2017 Navistar, Inc. All rights reserved. All marks are trademarks of their respective owners.
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SERVICE PROCEDURE
WARNING! To prevent property damage, personal injury, and / or death, park
vehicle on hard flat surface, turn the engine off, set the parking brake and install
wheel chocks to prevent the vehicle from moving in either direction.
WARNING! To prevent personal injury and / or death, always wear safe eye
protection when performing vehicle maintenance.
WARNING! To prevent property damage, personal injury, and /or death, allow
engine / vehicle components to cool before servicing.
WARNING! To prevent property damage, personal injury, and / or death, keep
flames or sparks away from vehicle and do not smoke while servicing the
vehicle’s batteries. Batteries expel explosive gases.
WARNING! To prevent property damage, personal injury, and / or death, remove
the ground cable from the negative terminal of the battery box before
disconnecting any electrical components. Always connect the ground cable last.
1. Park vehicle on flat surface.
2. Shift transmission to Park or Neutral and set parking brakes.
3. Install wheel chocks.
4. Unlatch and open hood.
VEHICLE RECALL 16511
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Figure 1. Rear of Engine Compartment, Driver Side
1. Plastic tubing
2. Upper heater hose
5. Peel back plastic tubing (Figure 1, Item 1) covering upper heater hose
(Figure 1, Item 2) on driver’s side of bus.
6. Using a crimp tool, crimp off upper heater hose (Figure 1, Item 2).
7. Remove metal panel at left (driver-side) kick panel.
VEHICLE RECALL 16511
© 2017 Navistar, Inc. All rights reserved. All marks are trademarks of their respective owners.
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Figure 2. Driver-Side Interior, Kick Panel Removed
1. Formed hose
2. Hose clamp (2)
3. Manual shutoff valve
8. Close manual shutoff valve (Figure 2, Item 3).
NOTE: Save hose clamps for reuse.
9. Loosen hose clamps (Figure 2, Item 2) on both ends of formed hose
(Figure 2, Item 1). Remove and discard hose.
10. Place recently removed hose clamps onto replacement hose. Install
replacement hose.
11. Position hose clamps (Figure 2, Item 2) at both ends of formed hose
(Figure 2, Item 1) and if equipped, tighten constant torque clamps to 70
lb-in (8 N•m).
12. Open manual shutoff valve.
13. Install metal panel at left (driver-side) kick panel.
14. Remove crimp tool from upper heater hose. Restore plastic tubing to its
original position.
15. Close and latch hood.
VEHICLE RECALL 16511
© 2017 Navistar, Inc. All rights reserved. All marks are trademarks of their respective owners.
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16. Remove wheel chocks.
END OF SERVICE PROCEDURE
LABOR INFORMATION
Operation Number
A40-16511-1
Description
Replace Formed Heater Hose
Time
0.4 hr
CAMPAIGN IDENTIFICATION LABEL
Each vehicle corrected in accordance with this
campaign must be marked with a CTS-1075
Campaign Identification Label.
Complete the label and attach on a clean surface
next to the vehicle identification number (VIN) plate.
ADMINISTRATIVE / DEALER RESPONSIBILITIES
WARRANTY CLAIMS
Warranty claim expense is to be charged to Warranty. Claims are to be
submitted in the normal manner, making reference to Safety Recall 16511.
Section 7 of the Warranty Policy and Procedures Manual contains further
information related to the submission and processing of AFC / Recall claims.
As with all claim submissions, items acquired locally must be submitted in the
“Other Charges” tab. The cost of any bulk items (such as a bag of cable tie
straps, roll of wire, barrel of oil, or tube of silicone) should be prorated for the
cost of the individual pieces / amount used during each repair.
VEHICLE RECALL 16511
© 2017 Navistar, Inc. All rights reserved. All marks are trademarks of their respective owners.
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UNITED STATES AND POSSESSIONS
The National Traffic and Motor Vehicle Safety Act, as amended, provides that
each vehicle that is subject to a vehicle recall campaign must be adequately
repaired within a reasonable time after the owner has tendered it for repair. A
failure to adequately repair within 60 days after a tender of a vehicle is prima
facie evidence of failure to repair within a reasonable time. If the condition is not
adequately repaired within 60 days, the owner may be entitled to replacement
with an identical or reasonable equivalent vehicle at no charge, or to a refund of
the purchase price less a reasonable allowance for depreciation.
Dealers must correct all vehicles subject to this campaign at no charge to the
owner, regardless of mileage, age of vehicle, or ownership, from this time
forward.
Dealers should proceed immediately to make necessary correction to units in
inventory. All inventory vehicles subject to this recall campaign must be
corrected prior to sale, transfer or delivery. If vehicles have been sold or
transferred and you are in receipt of Customer Notification Letters and
Authorization for Recall Service cards for those vehicles, the transfer location or
customer must be notified immediately from your dealer location.
Dealers must make every effort to promptly schedule an appointment with each
owner to repair his or her vehicle as soon as possible. However, consistent with
the customer notification, dealers are expected to complete the repairs on the
mutually agreed upon service date.
Dealers involved in the recall process will be furnished a listing of owner names
and addresses to enable them to follow up with owners and have the vehicles
corrected. Use of this listing must be limited to this campaign because the list
may contain information obtained from state motor vehicle registration records,
VEHICLE RECALL 16511
© 2017 Navistar, Inc. All rights reserved. All marks are trademarks of their respective owners.
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and the use of such motor vehicle registration data for purposes other than this
campaign is a violation of law in several states.
CANADA
Dealers must correct all vehicles subject to this campaign at no charge to the
owner, regardless of mileage, age of vehicle, or ownership, from this time
forward.
Dealers should proceed immediately to make necessary correction to units in
inventory. All inventory vehicles subject to this recall campaign must be
corrected prior to sale, transfer or delivery. If vehicles have been sold or
transferred and you are in receipt of Customer Notification Letters and
Authorization for Recall Service cards for those vehicles, the transfer location or
customer must be notified immediately from your dealer location.
Dealers must make every effort to promptly schedule an appointment with each
owner to repair his or her vehicle as soon as possible. However, consistent with
the customer notification, dealers are expected to complete the repairs on the
mutually agreed upon service date.
Dealers involved in the recall process will be furnished a listing of owner names
and addresses to enable them to follow up with owners and have the vehicles
corrected. Use of this listing must be limited to this campaign because the list
may contain information obtained from state motor vehicle registration records,
and the use of such motor vehicle registration data for purposes other than this
campaign is a violation of law in several states.
EXPORT
Export Distributors should proceed immediately to make necessary correction to
units in inventory. All inventory vehicles subject to this recall campaign must be
corrected prior to sale, transfer or delivery. If vehicles have been sold or
transferred and you are in receipt of Customer Notification Letters and
Authorization for Recall Service cards for those vehicles, the transfer location or
customer must be notified immediately from your distributor location.
Export Distributors are to submit warranty claims in the usual manner making
reference to this recall number.
Export Distributors are expected to provide full cooperation and follow-up with
respect to this important subject matter. If you have any questions or need
further assistance, please contact the Regional Service Manager at your regional
office.
NAVISTAR, INC.
VEHICLE RECALL 16511
© 2017 Navistar, Inc. All rights reserved. All marks are trademarks of their respective owners.
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