ZHB_Toyota POL17

DISTRIBUTE TO:
 Service Manager
 Warranty Administrator
Warranty Policy Bulletin
No.:
POL17-15
Date: 10/25/2017
Page:
1 of 3
REVISED 1/25/2018
SUBJECT: CUSTOMER SUPPORT PROGRAM (ZHB):
HALOGEN LOW BEAM HEADLAMP BULBS ON CERTAIN
2010–2011 MY PRIUS VEHICLES
Background
Toyota has received reports of customer concerns in which their vehicle’s
halogen low beam headlamp bulbs lifetime is shorter than expected.
Applicability
The Halogen Low Beam Headlamp Bulb is covered by Toyota’s New Vehicle
Limited Warranty* for 3 years or 36,000 miles (whichever occurs first). However,
Toyota is announcing a Customer Support Program to cover repairs related to
the halogen head lamp bulbs due to these circumstances.
This Customer Support Program is applicable until October 31, 2019, with no
mileage limitation.
Verify VIN applicability for this Customer Support Program by checking TIS
(Technical Information System) before completing any repairs.
Direct marketing of this Customer Support Program is strictly prohibited pursuant
to the Toyota Warranty Policy 5.21, “Warranty Solicitation.” Non-compliance of
this policy may result in a claim debit.
*This Customer Support Program is subject to all of the terms and
conditions set forth in the Toyota New Vehicle Limited Warranty. For
example, damage from abuse, an accident, theft and/or vandalism, or
repairs to vehicles which are currently or were previously titled as “scrap,”
“salvage,” or “dismantled” is not covered by the New Vehicle Limited
Warranty or this Customer Support Program pursuant to Warranty Policy
4.17, “What Is Not Covered by the Toyota New Vehicle Limited Warranty”.
Covered Vehicles
Not all vehicles are covered by this Customer Support Program. Verify VIN
applicability by checking TIS before completing any repairs.
Toyota Warranty Policy Bulletin
POL17-15
10/25/17
REVISED 1/25/2018
2 of 3
Technician Training Requirements
The repair quality of covered vehicles is extremely important to Toyota. All
dealership technicians performing this repair are required to successfully
complete the most current version of the E-Learning course “Safety Recall and
Service Campaign Essentials”. To ensure that all vehicles have the repair
performed correctly; technicians performing this repair are required to currently
hold at least one of the following certification levels:
•
•
•
•
Certified Electrical Technician
Expert Electrical Technician
Master Technician
Master Diagnostic Technician (MDT)
Claims for repairs that were performed by non-qualified technicians are subject
to debit.
Claim Submission
Claim Type: Repair Program
Note: If the vehicle is still under the New Vehicle Limited Warranty, submit the
repair as a Regular warranty claim.
Opcode
OFP
Description
Labor Time
GHG41A
Replace the halogen headlamp bulb
+
Install the sub-wire harnesses for vehicle
currently exhibiting condition
2.9 hr./vehicle
ZHBREM
Replace the halogen headlamp bulb
+
Install the sub-wire harness for vehicle that
previously exhibited condition
2.9 hr./vehicle
ZHBHL1
Replace 1 blown halogen headlamp bulb
0.3 hr./vehicle
ZHBHL2
Replace 2 blown halogen headlamp bulbs
0.6 hr./vehicle
90981-13075
NOTE: Right and left side bulbs and harnesses will be installed even if only one
side is exhibiting the condition.
Please ensure this electronic bulletin is printed and distributed to those
designated as well as any other appropriate personnel.
Toyota Warranty Policy Bulletin
POL17-15
10/25/17
REVISED 1/25/2018
3 of 3
Sublet
The cost of the Nylon Ties will be reimbursed up to a maximum of $4 under
sublet type ‘ZZ’.
Replacement Parts
All parts replaced for this repair are subject to warranty parts recovery.
Kit Part Number
Description
Quantity
04007-52147
REPAIR KIT, HEADLAMP BULB
1
90981-13075
HEADLAMP BULB
1 or 2
Technical Instructions (Repair Procedures)
For Prius, technical instructions can be found in T-SB-0204-12. Please refer to
TIS for additional information.
Customer-Paid Repairs or Replacement of Components
If a customer has previously paid for the repair to address the condition
described above, please have them mail a copy of the repair order, proof-ofpayment, and proof-of-ownership to the following address for reimbursement
consideration:
Toyota Customer Experience Center - TSR
Toyota Motor Sales, USA, Inc.
c/o Toyota Motor North America, Inc.
P O Box 259001 – SSC/CSP Reimbursements
Plano, Texas 75025-9001
The customer name, address, and telephone number(s) should be included in
the request. The customer should allow 4-6 weeks for processing.
Please ensure this electronic bulletin is printed and distributed to those
designated as well as any other appropriate personnel.