ZHB_Updated_Deal

Product Quality and Service Support, Quality Compliance
Published: January 25, 2018
Toyota Motor Sales, USA, Inc.
Approved By: Tom Trisdale
Vice-President, Product Quality and Service Support
To:
All Toyota Dealers
From:
Product Support Division
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000
**UPDATED Dealer Letter Available on TIS**
Customer Support Program ZHB
Certain 2010- 2011 Model Year Prius
Coverage for Halogen Low Beam Headlamp Bulbs
Currently there is limited inventory of repair kit part number 04007-52147, Toyota is working to increase supply of the
kit. As Toyota works to increase supply, dealers are asked to follow the instructions below.
OPTION A:
If a vehicle CURRENTLY has an inoperable low beam headlamp bulb, AND a repair kit is available, dealers should
perform the CSP repair and file opcode GHG41A.
OPTION B:
If a vehicle CURRENTLY has an inoperable headlamp bulb, and a repair kit IS NOT available, dealers should
replace the low beam headlamp bulb or bulbs that are currently inoperable. Refer to the parts catalog for
appropriate part number for bulb replacement.
o
o
If one low beam headlamp bulb is being replaced, dealers should file interim repair opcode ZHBHL1.
If both low beam headlamp bulbs are being replaced, dealers should file interim repair opcode ZHBHL2.
Dealers should also follow the MAC process to order the repair kit. Dealers are expected to maintain a list of
vehicles/customers they have ordered repair kits for following the MAC procedure. As parts become available,
Toyota will release parts in the order in which the MAC requests are received applicable to the inspected vehicles.
The customer should also be informed by the Dealer that the repair performed on the vehicle is an INTERIM repair,
and that they should return when final remedy part kits are available. As orders are received, dealers should use
their vehicle/customer lists to contact customers and coordinate replacements for those vehicles who have received
the interim repair.
OPTION C:
If a vehicle does NOT CURRENTLY have an inoperable headlamp bulb, the customer should be advised to return
at a later date when the repair kit supply has improved. The customer should be advised to contact their service
advisor in 90 days for a status update on kit availability and potential appointment scheduling. Please ensure these
customers understand the coverage parameters for the Customer Support Program and the expiration date of
October 31, 2019, so they can return in time. These customers can also submit for Customer Reimbursement at
any time as long as they have appropriate documentation. Please refer customers to the owner letter for details on
Customer Reimbursement.
Once repair kit supply has improved, dealers should file opcode ZHBREM for remedy of vehicles that do NOT
CURRENTLY have an inoperable headlamp bulb and has not claimed ZHBHL1 or ZHBHL2. Documentation (RO,
sales receipt, image of aftermarket bulb) of prior bulb out condition are required when submitting this opcode.
© 2018 Toyota Motor Sales, USA
C u s t o m e r S u p p o r t P r o g r a m Z H B - D - P a g e |2
Refer to the UPDATED Dealer Letter and Warranty Policy Bulletin on TIS for additional information.
Thank you for your cooperation.
TOYOTA MOTOR SALES, U.S.A., INC.
© 2018 Toyota Motor Sales, USA