Service Bulletin

Service Bulletin
Applies To:
12-041
March 19, 2014
See VEHICLES AFFECTED
Vehicle Will Not Start Due to a Low State of Charge
(Supersedes 12-041, The Battery Is Dead and Needs Multiple Jump-Starts, dated February 2, 2013; see
REVISION SUMMARY)
REVISION SUMMARY
This service bulletin has been revised extensively;
American Honda recommends that you review the
entire bulletin.
SYMPTOM
The customer states the vehicle did not start due to a
low state of battery charge.
NOTE:
• A dead battery could be normal depending on the
battery condition, battery age, and how long the
vehicle has sat. This software update will have no
effect on these conditions.
• A jump-start should only be used to get the vehicle to
a service station or dealer. It should not be used to
fully charge the battery.
• There are many other possible causes for a vehicle
needing multiple jump starts, such as a faulty
alternator, a faulty or sulfated battery, a parasitic
draw, or loose battery cables.
• If a battery is sulfated, the sulfate makes charging
the battery more difficult. After the battery is properly
charged, the effect of the sulfation is reduced so that
in most cases, the battery will not need another jump
start.
POSSIBLE CAUSE
The vehicle’s battery sensor monitors battery condition
and the PCM determines charging mode. Based on the
sulfation of the battery and customer driving habits, the
PCM may not select the correct charge mode.
VEHICLES AFFECTED
2012 CR-V 2WD: (EX, EX-L)
From VIN 2HKRM3H..CH500001 thru
2HKRM3H..CH503599
From VIN 5J6RM3H..CL000001 thru
5J6RM3H..CL024449
From VIN JHLRM3H..CC000001 thru
JHLRM3H..CC013069
2012 CR-V 2WD: (LX)
From VIN 2HKRM3H..CH500001 thru
2HKRM3H..CH503176
From VIN 5J6RM3H..CL000001 thru
5J6RM3H..CL024493
 2014 American Honda Motor Co., Inc. – All Rights Reserved
2012 CR-V AWD: (EX, EX-L)
From VIN 2HKRM4H..CH600001 thru
2HKRM4H..CH607051
From VIN 5J6RM4H..CL000001 thru
5J6RM4H..CL047618
From VIN JHLRM4H..CC000001 thru
JHLRM4H..CC029039
2012 CR-V AWD: (LX)
From VIN 2HKRM4H..CH600001 thru
2HKRM4H..CH607426
From VIN 5J6RM4H..CL000001 thru
5J6RM4H..CL047733
2012 Civic 2-Door A/T: (DX, LX, EX ,EX-L)
From VIN 2HGFG3B..CH500001 thru
2HGFG3B..CH545051 (KL)
From VIN 2HGFG3B..CH500001 thru
2HGFG3B..CH544845 (KA)
2012 Civic 2-Door M/T: (DX, LX, EX, EX-L)
From VIN 2HGFG3A..CH500001 thru
2HGFG3A..CH544991 (KA)
2012 Civic 4-Door A/T: (DX, LX, EX, EX-L)
From VIN 19XFB2F..CE000001 thru
19XFB2F..CE063549 (KA)
From VIN 19XFB2F..CE300001 thru
19XFB2F..CE352629 (KL)
From VIN 2HGFB2F..CH500001 thru
2HGFB2F..CH563701(KA)
From VIN 2HGFB2F..CH500001 thru
2HGFB2F..CH563567(KL)
From VIN JHMFB2F..CS000001 thru
JHMFB2F..CS006549 (KA)
2012 Civic 4-Door A/T: (HF)
From VIN 2HGFB2F..CH5000001 thru
2HGFB2F..CH566371(KL)
From VIN 2HGFB2F..CH500001 thru
2HGFB2F..CH565568 (KA)
2012 Civic 4-Door M/T:
From VIN 2HGFB2E..CH500001 thru
2HGFB2E..CH563762 (KA)
From VIN 19XFB2E..CE000001 thru
19XFB2E..CE064072 (KL)
2012 Civic Hybrid:
From VIN JHMFB4F..CS000001 thru
JHMFB4F..CS009670
ATB 48148-51136 REV2 (1403)
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CUSTOMER INFORMATION: The information in this bulletin is intended for use only by skilled technicians who have the proper tools, equipment,
and training to correctly and safely maintain your vehicle. These procedures should not be attempted by “do-it-yourselfers,” and you should not assume
this bulletin applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an
authorized Honda automobile dealer.
2012 Civic Natural Gas:
From VIN 19XFB5F..CE000001 thru
19XFB5F..CE001625
Year/Model
2012 CR-V 2WD EX,
EX-L
2012 Civic Si 2-Door:
From VIN 2HGFG4A..CH700001 thru
2HGFG4A..CH703235
Program ID
(or later)
Program P/N
(or later)
5AA020
37805-R5A-A02
2012 CR-V 2WD LX
5AA220
37805-R5A-A22
2012 CR-V AWD EX,
EX-L
5AA120
37805-R5A-A12
2012 CR-V AWD LX
5AA320
37805-R5A-A32
2012 Civic 2/4-door
DX, LX, 2-door EX
1AA060
37805-R1A-A06
CORRECTIVE ACTION
Update the PGM-FI software.
2012 Civic 2/4-door
DX, LX, EX, EX-L
(KA)
1AA560
37805-R1A-A56
WARRANTY CLAIM INFORMATION
The normal warranty applies.
2012 Civic 4-door HF
(KA)
1AA640
37805-R1A-A64
2012 Civic 2/4-door
DX, LX, EX, EX-L
(KL)
1YL570
37805-R1Y-L57
2012 Civic 4-door HF
(KL)
1YL930
37805-R1Y-L93
1ZA530
37805-R1Z-A53
2012 Civic Si 4-Door:
From VIN 2HGFB6E..CH700001 thru
2HGFB6E..CH703684
OP#
1255B9
Description
Update PGM-FI software
(includes battery check)
FRT
0.4 hr
Failed Part:
P/N 37820-R1A-A54
Defect Code:
03214
2012 Civic Natural
Gas
Symptom Code:
03203
2012 Civic Hybrid
(KA)
W0A760
37805-RW0-A76
Skill Level:
Repair Technician
2012 Civic Hybrid
(KL)
W0L740
37805-RW0-L74
2012 Civic 2/4-door
SI
X0A050
37805-RX0-A05
SOFTWARE INFORMATION
NOTE: Unnecessary or incorrect repairs resulting from
a failure to update the HDS or MVCI are not covered
under warranty.
MVCI Control Module (CM) Update:
Application Version V2.17.06 or later
Database update 14-May-2012 or later
HDS Software Version:
3.004.005 or later
Before beginning the repair, make sure that both
the HDS and MVCI are updated as listed above.
Do only the update listed in this service bulletin.
REPAIR PROCEDURE
1. Check the condition of the battery using the GR8
battery diagnostic station (software version
192-210007K or later). If necessary, replace the
battery before updating the PGM-FI software. Refer
to Service Bulletin 88-023, Battery Testing and
Replacement.
2. Update the PGM-FI software. Refer to Service
Bulletin 01-023, Updating Control Units/Modules.
Check that the MVCI indicates the applicable program
ID listed below (or a later program ID) as the
Recommended Update when the update begins.
If the MVCI displays This vehicle does not need an
update at this time during the update, the software for
this service bulletin is already installed.
For more information about updating the HDS, the
MVCI, and vehicle systems, refer to Service Bulletin
01-023, Updating Control Units/Modules.
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12-041