A18010G

ServiceNews Article
January 2018
A18010G Version 1
Poor Seat Heater Performance
AFFECTED VEHICLES
2016−17 Pilot
The seat heaters offer passengers some level of comfort in colder weather when the seats or inside cabin temperature
are on the cool to cold side. But when it’s warm outside and/or the inside cabin temperature is on the warm to hot side,
they may not heat the seats above the inside cabin temperature, causing passengers to think there’s something wrong
with the seat heaters.
If you get a vehicle in for this issue, before trying any repairs, be sure to compare seat heater performance against an
identical vehicle (same model, year, and trim level) and under the same temperature conditions that your customer
noticed this issue. It’s important to make this comparison using identical vehicles, since seat heater operation varies
among trim levels.
Keep in mind if seat heater performance is the same between your customer’s vehicle and the one you’re comparing it
to, then component replacement won’t make a difference and it becomes a matter of customer education.
If that’s the case, have the service advisor explain seat heater operation to your customer. The service advisor should
also point out that for best results to set the seat heater mode first to HI, then, as the seat warms up, to LO. We cover
this in the owner’s manual.
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