A011689 2040962-

01 MIL on (DTC P20E800)
01 16 89 2040962/3 November 30, 2016. Supersedes Technical Service Bulletin Group 01 number 15-32 dated
July 22, 2015 for reasons listed below.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
Q5, A6, A7, A8
2014 - 2015
All
TDI clean diesel
Condition
REVISION HISTORY
Revision
Date
Purpose
3
-
Revised Required Parts and Tools (Added o-ring and updated part
numbers)
2
07/22/2015
Revised Production Solution (Completely revised)
Revised Service (Completely revised)
Revised Warranty (Completely revised)
Revised Required Parts and Tools (Completely revised)
1
06/19/2015
Initial publication
 MIL on.
 DTC P20E800 (Reductant pressure too low) is stored in the engine control module (ECM), J623 (address word
0001).
 No relevant component or electrical problems are found when Guided Fault Finding (GFF) is run on the stored
fault codes.
Technical Background
Hardware and software update is needed.
Production Solution
Page 1 of 5
© 2016 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
 Software improvement with more robust onboard diagnostics.
 Optimized check valve in AdBlue delivery module. Additional checks at module supplier.
 New pumps pretested at supplier for pressure build-up behavior.
Service
1. Update the software by following the SVM Update Instructions below.
Tip: If the ECM software is already at the updated levels shown in the Service section
below, skip to the next step to replace the AdBlue delivery module.
2. Replace the AdBlue pump (reducing agent delivery module) by following the instructions in
the Elsa Repair Manual (Engine >> 6-cylinder TDI Common Rail Engine (Gen II) >> 26
Exhaust System, Emission Controls, Selective Catalytic Reduction System).
Do not contact TAC unless the problem persists after the software/hardware update or if
there is a problem with the SVM process.
SVM Update Instructions
1. Follow all instructions in TSB 2011732: 00 Software Version Management (SVM), operating instructions.
2. Update the engine control module (ECM), J623 (address word 0001), using the SVM action code as listed in
the table below if necessary:
Model
Engine
Old Software
Part Number
Old Software
Version
New Software
Part Number
New
Software
Version
SVM Code
Input
(or higher)
Q5
CPNB
8K5907401J
< 0005
8K5907401J
0005
01A209
Q5
CPNB
8K5907401S
*
8K5907401AC
0002
01A209
A6,A7
CPNB
4G0907401N
< 0005
4G0907401N
0005
01A209
A6,A7
CPNB
4G0907401T
*
4G0907401AA
0002
01A209
A8
CPNA
4H0907401F
< 0009
4H0907401F
0009
01A209
A8
CPNB
4H0907401K
*
4H0907401N
0002
01A209
Page 2 of 5
© 2016 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Warranty
Claim Type:
 110 up to 48 Months/50,000 Miles.
 G10 for CPO Covered Vehicles – Verify Owner.
 If vehicle is outside any warranty, this Technical Service Bulletin is informational
only.
Service Number:
2360
Damage Code:
0039
Labor Operations:
For Q5:
Reductive agent tank
remove + reinstall
2681 1900
90 TU
Reductive agent supply
2683 1950
module remove + reinstall
30 TU
For A6, A7:
Reductive agent tank
remove + reinstall
2681 1900
Reductive agent supply
2683 1950
module remove + reinstall
110 TU
20 TU
For A8:
Reductive agent tank
remove + reinstall
2681 19XX
Reductive agent supply
2683 1950
module remove + reinstall
See Elsa
30 TU
For all vehicles:
Diagnostic Time:
Reductive agent inspect + 2688 3550
add (reuse)
See Elsa
Software update
2360 2599
50 TU
GFF
0150 0000
20 TU
Page 3 of 5
© 2016 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Road test prior to service
procedure
No allowance
0 TU
Road test after service
procedure
0121 0004
10 TU
Technical diagnosis at dealer’s discretion
(Refer to Section 2.2.1.2 and Audi Warranty Online for DADP allowance details)
Claim Comment:
As per TSB #2040962/3
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Required Parts and Tools
For Q5, MY2015 A8:
Part Number
Part Description
Quantity
8K0 131 357
o-ring
1
8R0131969E
Reductive Agent Supply Module
1
Part Number
Part Description
Quantity
4G0 131 357
o-ring
1
4G0131969F
Reductive Agent Supply Module
1
For A6, A7, MY2014 A8:
Additional Information
All parts and service references provided in this TSB (2040962) are subject to change and/or removal. Always
check with your Parts Department and service manuals for the latest information.
©2016 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest
information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in
Page 4 of 5
© 2016 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites without the prior expressed written permission of the publisher.
Page 5 of 5
© 2016 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.