A911689 2043595-

91 RMC: MMI display missing all text
91 16 89 2043595/2 November 14, 2016. Supersedes Technical Service Bulletin Group 91 number 16-32 dated
March 7, 2016 for reasons listed below.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
A6
2014 - 2017
All
Radio low- NAR
Q3
2015 - 2017
All
Radio low- NAR
Condition
Revision Table
Revision
Date
Purpose
2
-
Revised Service (Added software update)
1
03/07/2016
Initial publication
 The customer complains that the display
on the MMI screen is incomplete and text
is missing (Figure 1 and Figure 2).
 Additionally, the cluster DIS text may be
using an incorrect menu language.
Figure 1. MMI car menu missing text.
Page 1 of 5
© 2016 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Figure 2. MMI main menu missing text.
Technical Background
The RMC main unit is designed to support French, Spanish, and English languages. The control unit software has
an issue that can cause the system language to default to German. Because German is not contained in the
software, the condition occurs.
Production Solution
New software introduced into series production
Page 2 of 5
© 2016 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Service
Verify that the MMI menus can be changed by selecting the telephone, radio, or media buttons. If the MMI freezes
and does not respond when MMI menu change is attempted:

Contact TAC.
 If the menus change, then a hardware replacement is not needed. Perform a software update listed below:
Update the RMC MMI software and complete the SVM code at the end of the process to code and
parameterize the main unit and to provide feedback documentation to SVM. This process will also clear
“Checking SVM DTC” if successful.
Required equipment:
 ODIS Tester
 RMC Software Update on SD Card (See required parts & tools information table below)
 SVM code listed in steps below.
Time to complete update:
 Approximately 60 minutes (includes S/W update and SVM work).
Repair procedure:
1.
Determine which SD card is required based on the table below:
Model & Model Year
SD Card Part Number
2015 Q3
8X0 906 961 P
2012-2015 A6
2016-2017 Q3
8X0 906 961 Q
2016-2017 A6
2.
Connect a charger or battery maintainer to the vehicle that capable of maintaining the vehicle
voltage at the appropriate levels (check current capacity of maintainer). Turn off all unnecessary
battery consumers, such as LED DRL’s, HVAC blower, Radio volume mute, etc.).
3.
Follow the steps listed in the attached document “RMC_Software_Update.PDF” to complete the
update process. Enter the Red Engineering Update menu using the procedure listed in the
instructions. Do not use the White Customer Update menu found under Menu >> Settings.
Page 3 of 5
© 2016 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Performing the update in the White Customer Update menu will only update the Bluetooth firmware
and nothing else. Please perform the full update in the Red Engineering Update menu.
4.
Perform the SVM feedback documentation using the SVM code listed below:
Model
2015 Q3
2012-2015 A6
2016-2017 Q3
2016-2017 A6
RMC Update
SVM Code
RMC_NAR_K16158
RMC16NAR
RMC_NAR_K16152
RMC17NAR
Warranty
Claim Type:
 110 up to 48 months/50,000 miles.
 G10 for CPO Covered Vehicles - Verify Owner.
 If vehicle is outside any warranty, this Technical Service Bulletin is informational
only.
Service Number:
9196
Damage Code:
0040
Labor Operations:
Program infotainment control unit
9196 9999
100 TU
Diagnostic Time:
GFF
0150 0000
Time stated on
diagnostic
protocol
(Max 100 TU)
Road test prior to service procedure
No allowance
0 TU
Road test after service procedure
No allowance
0 TU
Technical diagnosis at dealer’s discretion
(Refer to Section 2.2.1.2 and Audi Warranty Online for DADP allowance details)
Page 4 of 5
© 2016 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Claim Comment:
As per TSB #2043595/2
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Required Parts and Tools
Part Number
Part Description
Quantity
8X0906961P
RMC Software Update SD card (2012-2015 A6 or 2015 Q3)
1
8X0906961Q
RMC Software Update SD card (2016-2017 A6/Q3)
1
Additional Information
All parts and service references provided in this TSB (2043595) are subject to change and/or removal. Always
check with your Parts Department and service manuals for the latest information.
©2016 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest
information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in
any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites without the prior expressed written permission of the publisher.
Page 5 of 5
© 2016 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.