TIN-18-31-001

* * TECHNICAL INFORMATION NOTICE * *
DATE:
February 5, 2018
TO:
Mitsubishi Motors US & Puerto Rico Dealer Service and Parts Managers
RE:
Photo Required Condition (PRC) for TPMS Sensor Replacement - Revised
TIN NO.
TIN-18-31-001
This TIN supersedes TIN-17-31-001REV, issued May, 2017, to add 2018 model year Mirage and
Mirage G4 vehicles.
AFFECTED VEHICLES: 2014 - 2018 Mirage and 2017 – 2018 Mirage G4
PURPOSE
When replacing a TPMS sensor under warranty on 2014 – 2018 Mirage and 2017 – 2018 Mirage G4
vehicles, accurate photos and a completed “TPMS Reception Issue” Questionnaire MUST be posted
to the Photo Required Condition & Pre Approval Center.
If no photos and/or questionnaire are submitted, or photos are submitted that do not show the proper
detail (see examples in this TIN), dealers are in jeopardy of being debited for the claim.
The following are REQUIRED for all TPMS sensor claims:
1. Return the entire TPMS transmitter and valve stem.
RETURN ENTIRE TPMS SENSOR
2. A photo of the TPMS transmitter and valve stem taken when the tire was dismounted at your
dealership. The photo must show whether or not the sensor was attached to the wheel
(valve stem) or loose inside the tire upon arrival.
(4640)
GOOD photos: Below are two examples of “Good” photos submitted to the PRC. In one case,
the sensor was attached to the wheel, and the other shows it was loose in the tire.
GOOD EXAMPLES OF SUBMITTED PHOTOS (showing location of sensor, attached and unattached)
NOT GOOD photos: Below are two examples of “Not Good” or unacceptable photos
submitted to the PRC.
A photo of the sensor by itself or of the outside of the wheel does NOT show where the
sensor was in relation to the wheel and tire upon arrival at the dealership.
NOT GOOD EXAMPLES OF SUBMITTED PHOTOS (neither photo shows if sensor is attached to wheel or not)
3. Completed Questionnaire “TPMS Reception Issue.” This can be found on MDL or through the
Techline Main Screen (also attached at the end of this TIN).

Techline: Click on the “Worksheets, Questionnaires, Job Aids” button, click on “TPMS
Reception Issue” under “Questionnaires”

MDL: Go to service –> service tech resources –> Service Related Items –>
Worksheets, Questionnaires, Job Aids –> Questionnaires
4. Select the category “TPMS SENSORS IN WHEEL PHOTOS.”
(4640)
5. Enter the following in the “Defect Description and Projected Repair Process” field in the PRC:
o
A list of the failure DTCs that were set.
o
Whether or not the tire was previously dismounted prior to this service (for example,
“Yes, the tire was dismounted” or “No, the tire was never dismounted). Obtain this
information from the customer if necessary.
EXAMPLES OF SUBMITTED COMMENTS
GOOD EXAMPLE: “TPMS light remains on. DTC C1931 will not erase. Customer reported tire was never previously
dismounted. TPMS sensor was attached to the wheel when the tire was dismounted.”
NOT GOOD EXAMPLE: “Sensor failed.”
NOTE: Photos must be posted on the PRC before entering the related Warranty claim.
MMNA will issue a Warranty Parts Return Request for all replaced (Mirage) TPMS sensors (which
includes the valve stem).
Please continue posting the TPMS sensor photos to the PRC until a cancellation notice is published
by MMNA headquarters.
(4640)
Mitsubishi Motors QUESTIONNAIRE
Date: __________________________________________
Dealer Code:
In-Service Date: _________________________________
Dealer Name: __________________________________
Model / Model Year: ______________________________
Technician Name: _______________________________
Mileage: _______________________________________
(last 8 digits)
VIN:
For 2014 - 2018 Mirage and Mirage G4: Refer to TIN-18-31-001 and SUBMIT completed questionnaire to the PRC as instructed.
For all other models, EMAIL completed questionnaire to [email protected].
If there is an open Techline case related to this form, please attach the completed form directly to the Techline case.
TPMS Reception Issue
Date of occurrence of TPMS failure
DTC Code(s)
(List all codes before ID registration)
TPMS Sensor ID Numbers
Tire Pressure
Complete this sheet for investigation of cause of a TPMS reception failure.
FL:
FR:
FL:
FR:
RL:
RR:
RL:
RR:
Customer Information
1.
Was the TPMS warning light constantly illuminated or was it flashing?
Constant
Flashing
2.
Did the TPMS light turn off after it first illuminated?
Yes
No
3.
Did the TPMS light illuminate repeatedly?
(e.g., turned off, then came on again later)
Yes
No
4.
Does the operation of other electrical devices in the vehicle cause
the TPMS light to illuminate?
Yes
No
5.
Were tires replaced in the past?
If replaced, was it at a Mitsubishi dealer or other shop?
Yes
6.
Have the tires, wheels, or TPMS sensors ever been replaced with
non-genuine Mitsubishi parts?
Yes
No
7.
Is the vehicle equipped with any non-genuine Mitsubishi accessories?
Yes
No
8.
Describe the driving conditions when you first noticed the TPMS
warning light was illuminated.
(e.g., at XX mph, stopping, turning ignition on, etc.)
9.
Describe the location where the TPMS warning light illuminated.
(Confirm possibility of sensors being jammed by heavy electronic
interference, e.g., near a military base, etc.)
Mitsubishi
Dealer
No
Other
Shop
Dealer Analysis
1.
Identify which sensor(s) failed.
FL
FR
RL
RR
2.
Which sensor ID numbers were registered to the ECU?
FL
FR
RL
RR
3.
Please fill in sensor ID numbers in table in upper part of this form.
4.
Is it possible to re-register the TPMS sensor ID by pressure change
without replacement of the TPMS sensor?
Yes
No
5.
Is the vehicle equipped with OSS (One Touch Start System)?
Yes
No
6.
Was there any DTCs or FF (Freeze Frame data) available?
Yes
No
7.
Was the TPMS sensor still attached to the valve stem or
was it loose in the tire?
Attached
Loose
8.
Was there visual damage on the TPMS sensor?
(e.g., scratched or deformed)
Yes
No
Copyright 2018, Mitsubishi Motors North America, Inc.