17337 Phase 2

Product Emission Recall
17337 Diesel Particulate Matter Sensor Diagnostic Fault
Reference Number:
Revision Description:
Attention:
Release Date: November 2017
Revision: 01
This recall is being revised to update the Warranty Information and Service Procedure
sections, and to correct an error in the models listed for Phase 2. Please discard all
previous copies of bulletin 17337.
N172118140
This Product Emission Recall will be released in phases:
• Phase 1 includes certain 2017-2018 model year Chevrolet Silverado HD and GMC Sierra HD vehicles.
• Phase 2 includes certain 2016-2018 model year Chevrolet Colorado and GMC Canyon, 2017 model
year Chevrolet Cruze, and 2017 model year Chevrolet Express and GMC Savana vehicles.
• Phase 3 includes certain 2018 model year Chevrolet Cruze and Equinox, and GMC Terrain vehicles.
The phases will be timed to ensure calibration availability. Phases 2 and 3 will be announced to dealers
through Global Connect messages at later dates and VINs will be updated in IVH accordingly as those
phases are announced.
Make
Chevrolet
Model
Colorado
Cruze
Express
Equinox
Silverado HD
Canyon
Savana
Sierra HD
Terrain
GMC
Model Year
From
To
2016
2018
2017
2018
2017
2017
2018
2018
2017
2018
2016
2018
2017
2017
2017
2018
2018
2018
RPO
LWN
LH7
LWN
LH7
L5P
LWN
LWN
L5P
LH7
Description
Engine-Diesel, 2.8L
Engine-Diesel, 1.6L
Engine-Diesel, 2.8L
Engine-Diesel, 1.6L
Engine-Diesel, 6.6L
Engine-Diesel, 2.8L
Engine-Diesel, 2.8L
Engine-Diesel, 6.6L
Engine-Diesel, 1.6L
Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management
system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections
and/or repairs.
Condition
Correction
General Motors has decided to conduct a Voluntary Emission Recall involving certain 2016 model year
Chevrolet Colorado, GMC Canyon; 2017 model year Chevrolet Express, GMC Savana; 2017-2018
model year Chevrolet Colorado, Cruze, Silverado HD, GMC Canyon, Sierra HD and 2018 model year
Chevrolet Equinox, GMC Terrain vehicles, equipped with a diesel engine. The engine control module in
these vehicles may not properly diagnose a fault in the exhaust particulate matter sensor.
Additionally, a subset of these vehicles, certain 2017 model year Chevrolet Silverado HD and GM Sierra
HD vehicles, may in rare instances exhibit a condition in which the engine surges up to 2,800 RPM during
vehicle coast or vehicle braking.
Program the engine control module, and transmission control module when applicable.
Parts
No parts are required for this repair.
Warranty Information
Labor
Operation
9102933 *
9102934 *
9103390 **
Description
Engine Control Module Reprogramming with SPS (Phase 2-3)
Add: To Relearn OAT Sensor (Colorado/Canyon Only) (Phase 2)
Engine Control Module and Transmission Control Module
Reprogramming with SPS (2017-2018 Chevrolet Silverado HD and
2017-2018 GMC Sierra HD only) (Phase 1)
Module Programming Not Required (Phase 1-3)
Labor
Time
0.3
0.2
0.7
Trans.
Type
ZFAT
Net
Item
N/A
ZFAT
N/A
0.2
ZFAT
N/A
*
To avoid warranty transaction rejections, the SPS Warranty Claim Code must be entered when submitting this
transaction.
**
SPS Warranty Claim Code is NOT required when submitting this transaction.
Copyright 2017 General Motors. All Rights Reserved.
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Product Emission Recall
17337 Diesel Particulate Matter Sensor Diagnostic Fault
Service Procedure
Note: Carefully read and follow the instructions below.
•
DO NOT attempt to order the calibration number from GM Customer Care and Aftersales. The calibration
numbers required for this service procedure are programmed into control modules via a Multiple Diagnostic
Interface (MDI) with the calibration update. If you cannot access the calibration, call the Techline Customer
Support Center and it will be provided.
•
DO NOT program a control module unless directed to by a service procedure or a service bulletin. If the control
module is not properly configured with the correct calibration software, the control module will not control all of
the vehicle features properly.
•
Ensure the programming tool is equipped with the latest software and is securely connected to the data link
connector. If there is an interruption during programming, programming failure or control module damage may
occur.
•
Stable battery voltage is critical during programming. Any fluctuation, spiking, over voltage or loss of voltage will
interrupt programming. When required install the EL-49642 SPS Programming Support Tool to maintain system
voltage. If not available, connect a fully charged 12 V jumper or booster pack disconnected from the AC voltage
supply. DO NOT connect a battery charger.
•
Turn OFF or disable systems that may put a load on the vehicles battery such as; interior lights, exterior lights
(including daytime running lights), HVAC, radio, etc.
•
During the programming procedure, follow the SPS prompts for the correct ignition switch position.
•
Clear DTCs after programming is complete. Clearing powertrain DTCs will set the Inspection/Maintenance (I/M)
system status indicators to NO.
•
Refer to K20 Engine Control Module: Programming and Setup or K20 Engine Control Module: Programming and
Setup (LWN) for additional information on programming.
Note: If the Same Calibration/Software Warning is noted on the SPS Controller screen, do NOT attempt to program the
module. No further action is required. Refer to the Warranty section of the bulletin and use labor operation code 9103390,
Module Programming Not Required.
1.
Determine vehicle make and model as follows:
•
If the vehicle is a Chevrolet Colorado, GMC Canyon, Chevrolet Cruze, Chevrolet Express, GMC Savana,
Chevrolet Equinox, or GMC Terrain - refer to step 2.
•
If the vehicle is a Chevrolet Silverado HD or GM Sierra HD, refer to step 3.
2.
Reprogram the engine control module. Refer to K20 Engine Control Module: Programming and Setup or K20 Engine
Control Module: Programming and Setup (LWN) in SI. Proceed to step 4.
3.
Reprogram the engine control module (ECM) and transmission control module (TCM). Program both the ECM and
TCM with the latest software for 2017-2018 Chevrolet Silverado HD and 2017-2018 GMC Sierra HD vehicles. Select
K20/K71 Engine and Transmission Control Modules on the Controller screen in SPS to perform a sequential
programming event. Perform the programming event even if one of the two modules has the latest calibration.
4.
Record SPS Warranty Claim Code on job card for warranty transaction submission.
5.
CALIFORNIA VEHICLES ONLY: Complete a “Proof of Correction” certificate and provide to the vehicle owner upon
recall completion.
Dealer Responsibility
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers' possession
and subject to this recall must be held and inspected/repaired per the service procedure of this bulletin before customers
take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealer-traded,
released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System
(CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting
Page 2 of 4
Product Emission Recall
17337 Diesel Particulate Matter Sensor Diagnostic Fault
an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified
for sale within the CPOIS system, or once again be used in the CTP program.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle,
or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer
information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the
required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this
bulletin for your use in contacting customers. Recall follow-up cards should not be used for this purpose, since the
customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your dealership for service in
the future, you must take the steps necessary to be sure the recall correction has been made before selling or releasing
the vehicle.
***THE FOLLOWING 2 PARAGRAPHS ARE NOT FOR CANADA OR EXPORT***
When a California emissions recall is completed by a GM dealer, the dealer must provide the vehicle owner a “Proof of
Correction Certificate” which the owner may need to present to the California Department Of Motor Vehicles (DMV) when
renewing their vehicle registration. Without this correction certificate, the owner may be unable to renew their vehicle
registration.
Additional Certificates can be obtained, at no charge, from the 1Store application in GlobalConnect. Request GM Item
Number 1825 when ordering.
Dealer Reports
For dealers with involved vehicles, a listing with involved vehicles has been prepared and will be provided to U.S. and
Canadian dealers through the GM GlobalConnect Recall Reports, or sent directly to export dealers. The listing may
contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor
vehicle registration data for any purpose other than follow-up necessary to complete this recall is a violation of law in
several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to
complete this recall.
Courtesy Transportation – For USA & Canada
Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the
warranty coverage period. See General Motors Service Policies and Procedures Manual, Sections 1.4 and 6.1.10, for
courtesy transportation program details.
Customer Notification
USA & Canada - General Motors will notify customers of this recall on their vehicle (see copy of customer letter included
with this bulletin).
In order to ensure full protection under the emission warranty, and the right to participate in future recalls, the customer
notification letter recommends that customers have their vehicles serviced as soon as possible. It also advises that failure
to do so could legally be determined to be lack of proper maintenance. The vehicle may fail a state or local emission
inspection test if the recall work is not completed.
Export - Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor
Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the attached sample letter.
In order to ensure full protection under the emission warranty, and the right to participate in future recalls, the customer
notification letter recommends that customers have their vehicles serviced as soon as possible. It also advises that failure
to do so could legally be determined to be lack of proper maintenance. The vehicle may fail a state or local emission
inspection test if the recall work is not completed.
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT
assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your
vehicle may benefit from the information.
We Support
Voluntary Technician
Certification
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Product Emission Recall
17337 Diesel Particulate Matter Sensor Diagnostic Fault
November 2017
This notice applies to your vehicle, VIN: _____________________________________
Dear General Motors Customer:
This notice is sent to inform you that General Motors is conducting a voluntary emission recall that includes your
vehicle.
Reason For This Recall: Your 2016 model year Chevrolet Colorado, GMC Canyon; 2017 model year Chevrolet
Express, GMC Savana; 2017-2018 model year Chevrolet Colorado, Cruze, Silverado HD, GMC Canyon, Sierra HD or
2018 model year Chevrolet Equinox, GMC Terrain vehicle, equipped with a diesel engine, has an engine control module
(ECM) that may not properly detect and diagnose a problem if a circuit fault were to occur in the exhaust particulate
matter sensor.
What Will Be Done: Your GM dealer will program the ECM. This service will be performed for you at no charge.
Eligibility for the ECM reprogramming will not be denied solely due to your vehicle having non-GM parts or repairs
performed by outlets other than GM franchised dealers.
How Long Will The Repair Take? Because of service scheduling requirements, it is likely that your dealer will need
your vehicle longer than the actual service correction time of approximately 20-45 minutes.
What You Should Do: Please contact your GM dealer as soon as possible to arrange a service date. Instructions for
making this correction have been sent to your dealer. Please ask your dealer if you wish to know how much time will be
needed to schedule, process, and repair your vehicle.
If you have any questions or need any assistance, just contact your dealer or the appropriate Customer Assistance
Center at the number listed below.
Division
Chevrolet
GMC
Puerto Rico – English
Puerto Rico – Español
Virgin Islands
Number
1-800-630-2438
1-866-996-9463
1-800-496-9992
1-800-496-9993
1-800-496-9994
Text Telephones (TTY)
1-800-833-2438
1-800-462-8583
Emission Warranty Information: In order to assure your full protection under the emission warranty provisions, it is
recommended that you have your vehicle serviced as soon as possible. Failure to do so could legally be determined as
lack of proper maintenance of your vehicle. Failure to reprogram the ECM may cause your vehicle to fail a state or local
emission inspection or I/M smog check test.
IMPORTANT MESSAGE FOR CALIFORNIA RESIDENTS
The California Air Resources Board (CARB) requires vehicle emission recalls be completed prior to California
registration renewal. Uncorrected emission recalls will result in the inability to renew your California vehicle registration.
At the time of emission recall completion, your California dealer will issue a "Proof of Correction Certificate". Keep this
certificate and, if required, present it to the Department of Motor Vehicles when renewing your California registration as
proof of recall completion.
We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your continued
satisfaction with our products.
Jeffrey Massimilla
Vice President
Global Vehicle Safety and Product Cybersecurity
17337
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GLOBAL SAFETY FIELD INVESTIGATIONS
DCS4635
URGENT - DISTRIBUTE IMMEDIATELY
Date:
December 12, 2017
Subject: 17337-01 - Emission Recall (Phase 2)
Diesel Particulate Matter Sensor Diagnostic Fault
Models: 2016-2018 Chevrolet Colorado
2017-2018 Chevrolet Cruze, Silverado HD
2017 Chevrolet Express
2018 Chevrolet Equinox
2016-2018 GMC Canyon
2017 GMC Savana
2017-2018 GMC Sierra HD
2018 GMC Terrain
Equipped with a 1.6L, 2.8L, or 6.6L diesel engine (RPO LH7, LWN, or
L5P)
To:
All General Motors Dealers
General Motors is releasing phase 2 of Emission Recall 17337 today. Please
see the attached bulletin for details.
This Product Emission Recall will be released in phases:
• Phase 1 includes certain 2017-2018 model year Chevrolet Silverado HD and
GMC Sierra HD vehicles.
• Phase 2 includes certain 2016-2018 model year Chevrolet Colorado and
GMC Canyon, 2017 model year Chevrolet Cruze, Express and GMC Savana
vehicles.
• Phase 3 includes certain 2018 model year Chevrolet Cruze, Equinox, and
GMC Terrain vehicles.
The phases will be timed to ensure calibration availability. Phase 3 will be
announced to dealers through a Global Connect message at a later date and
VINs will be updated in IVH accordingly when that phase is announced.
Customer Letter Mailing
The Phase 2 customer letter mailing will begin on January 16, 2018.
Global Warranty Management (GWM)
The Investigate Vehicle History (IVH) screen in the GWM system will be updated
December 13, 2017. A list of phase 2 involved vehicles in dealer new inventory is
attached to this message. Please hold all warranty transactions until IVH has been
updated.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS