Dealer Letter -

VOLKSWAGEN DEALERSHIP COMMUNICATION
Date:
April 06, 2015
To:
Dealer Principal, Sales Manager, Service Manager, Parts Manager and Warranty Administrator
Subject: Upcoming Emissions Service Action 23O6 – ECM Software
Certain 2010-2014 MY Volkswagen Vehicles Equipped with a 2.0L TDI® Clean
Diesel Engine
IMPORTANT NOTICE TO DEALERS - FOR IMMEDIATE DISTRIBUTION
Upcoming Emissions Service Action 23O6
We would like to inform you of an upcoming Emissions Service Action. Please refer to the attached
Campaign Data Sheet for additional information.
If you have any questions or require additional assistance, please contact Warranty. As always, any
press inquiries should be directed to Volkswagen Public Relations.
Volkswagen Customer Protection
Attachment: Updated Campaign Data Sheet (1)
23O6/D8
CAMPAIGN DATA SHEET - Revised January 2015
CAMPAIGN TYPE
SAGA CODE
Emissions Service Action
23O6
*Note: SAGA code contains the letter ”O”, not the number zero
MARKET(S)
AFFECTED VEHICLES
TOPIC
PROBLEM DESCRIPTION
CORRECTIVE ACTION
United States and Canada
Certain 2010-2014 MY Volkswagen Vehicles Equipped with a 2.0L TDI®
Clean Diesel Engine
ECM Software
The vehicle’s engine management software has been improved to assure the
vehicle’s tailpipe emissions are optimized and operating efficiently. Under
certain operating conditions, the earlier strategy may have increased the
chance of the vehicle’s MIL light illuminating. If the MIL illuminates for any
reason, the vehicle will not pass an IM emissions inspection in some regions.
Update ECM software
CUSTOMER NOTIFICATION DATE
On or about April 07, 2015
ELSA VISIBILITY DATE
On or about April 07, 2015
VIM VISIBILITY DATE
On or about April 07, 2015
TOTAL AFFECTED
VEHICLE COUNT
USA: 325,963
CANADA: 78,173
DEALER INVENTORY
USA: 2,048
CANADA: 105
CPO INVENTORY
USA: 1,147
CANADA: 899
APPROXIMATE REPAIR TIME
SPECIAL TOOLS NEEDED?
Up to 50 TU
SEE WORK PROCEDURE INSTRUCTIONS
PARTS REQUIRED
None – software only
EXPIRATION DATE
NONE
ADDITIONAL INFORMATION
Requirements for Emissions Campaigns Having Customer Notification
(CALIFORNIA ONLY)
The California Air Resources Board and the Department of Motor Vehicles
(DMV) require emissions-related campaigns to be completed prior to vehicle
registration renewal. When campaign work is done you must provide the
owner with a signed “Vehicle Emission Recall – Proof of Correction”
certificate (RC EMISCAVWAU). Certificates can be ordered at no cost online
via the Compliance Label Ordering portal at www.vwhub.com.
IMPORTANT! To ensure that ALL of your personnel are aware of this action before receiving questions from any customer, please share this information with ALL personnel
who have campaign-related responsibilities, including service writers, technicians, parts employees, warranty administrators, etc. See the campaign circular on Elsa for the
most current repair information. Refer to the campaign circular for complete repair and claiming instructions.