Dealer Letter an

VOLKSWAGEN DEALERSHIP COMMUNICATION
Date:
May 04, 2015
To:
Dealer Principal, Sales Manager, Service Manager, Parts Manager and Warranty Administrator
Subject: Upcoming Update 23O9 – 2.0L TDI ECM Software Update
2015 MY Passat, Jetta, Beetle/Beetle Convertible, Golf and Golf SportWagen with
2.0L TDI engine
IMPORTANT NOTICE TO DEALERS - FOR IMMEDIATE DISTRIBUTION
Upcoming Update 23O9
This is to inform you of an upcoming Update that will be visible in Elsa and ServiceNet on or about May
05, 2015.
Please refer to the Elsa campaign/action screen for confirmation of whether the Update applies to each
specific vehicle, and look to Elsa and ServiceNet for additional information and complete repair
instructions.
Consistent with general Volkswagen corporate policy governing Updates, Volkswagen is not notifying
consumers. (Updates differ from recalls and service actions; consumers are notified in writing of recalls
and service actions.) Each vehicle should be completed when it is in to the dealer for maintenance or
any other service visit. Dealer stock vehicles cannot, however, be delivered to consumers until the
Update is completed.
To identify any vehicles in your inventory that are affected by this Update, please run the “New and
CPO Inventory Open Campaign/Action Listing” report from the VIM system.
Please ensure that every affected vehicle gets the update before delivery to consumers. Your effort is
integral in reaching the highest quality expectations of Volkswagen customers.
If you have any questions or require additional assistance, please contact Warranty.
Volkswagen Customer Protection
Attachment: Update Data Sheet (1)
23O9/6Z
UPDATE DATA SHEET
SAGA CODE
MARKET(S)
AFFECTED VEHICLES
ELSA & VIM VISIBILITY DATE
TOPIC
PROBLEM DESCRIPTION
23O9
United States and Canada
2015 MY Passat, Jetta, Beetle/Beetle Convertible, Golf and Golf
SportWagen with 2.0L TDI engine
On or about May 05, 2015
2.0L TDI ECM Software Update
Deviation between the calculated and actual soot mass of the
particulate matter trap causing DTC P2463 to set in the ECM fault
memory.
Incorrect data for the particulate matter trap regeneration time causing
DTC P2458 to set in the ECM fault memory.
CORRECTIVE ACTION
VEHICLE WARRANTY PARAMETER
TOTAL AFFECTED
VEHICLE COUNT
DEALER
INVENTORY
CPO INVENTORY
APPROXIMATE REPAIR TIME
ADDITIONAL INFORMATION
Improved software implemented in production.
FED_EMS
USA: 43,455 Canada: 13,237
USA: 18,115 Canada: 6,464
USA: 28
Canada: 4
Up to 30 TU
Please ensure that this UPDATE is performed on every applicable
vehicle before delivery to consumers. Your effort is integral in reaching
the highest quality expectations of Volkswagen customers.
Please reinforce the correct repair description of this action with all
dealership personnel – this action is a vehicle UPDATE, not a recall.
IMPORTANT! To ensure that ALL of your personnel are aware of this action before receiving questions from any customer, please share this information with ALL personnel
who have campaign-related responsibilities, including service writers, technicians, parts employees, warranty administrators, etc. See the campaign circular on Elsa for the
most current repair information. Refer to the campaign circular for complete repair and claiming instructions.