12-229-17

ATTENTION:
CLAIMS PERSONNEL q
IMPORTANT - All
Service Personnel
Should Read and
Initial in the boxes
provided, right.
SERVICE MANAGER
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GENERAL MANAGER q
PARTS MANAGER
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SERVICE BULLETIN
APPLICABILITY:
SUBJECT:
2018MY Legacy and Outback
Uneven Hood to Headlight Gap
NUMBER: 12-229-17
DATE: 09/05/17
INTRODUCTION:
This bulletin provides a service procedure for addressing customer concerns regarding an uneven gap
between the hood and top of the headlamp.
SERVICE PROCEDURE / INFORMATION:
VERY IMPORTANT NOTES BEFORE PROCEEDING:
•
Always confirm the customer’s concern by measuring the gap as described in step 4. below.
If the gap measures greater than 7mm, continue with the steps as outlined.
•
All the steps listed below may not be needed. Perform adjustments based on the gap
measurements taken to achieve the desired results.
•
A tapered gap / hole measurement scale or a precision (Machinist’s) pocket ruler should be
used.
1. Loosen (do not remove) all 4 nuts securing the hood to the hood hinges (2 each side).
2. Push the hood to the right enough to move it on the hinges approximately 1.5mm.
3. Continue to apply pressure on the hood while re-tightening the nuts on the hinge. Torque all 4
nuts to 25 Nm +/- 5 Nm (18 ft. lbs.).
Continued...
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles,
or to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how to
do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.
Bulletin Number: 12-229-17; Date 09/05/17
SUBARU OF AMERICA, INC. IS
ISO 14001 COMPLIANT
ISO 14001 is the international standard for
excellence in Environmental Management
Systems. Please recycle or dispose of
automotive products in a manner that is friendly
to our environment and in accordance with all
local, state and federal laws and regulations.
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4. CAUTION: When closing the hood after performing this adjustment, closely monitor the
fender to hood gap near the cowl to ensure there is not any contact. With the hood fully
closed, the gap between the hood and headlamps should be no more than 7mm and even on
both sides.
Gap measurements using a tapered scale.
Gap measurement
using a precision
ruler.
			
If necessary, equalize the gap by adjusting the hood bumpers (lower the hood by turning the
bumper clockwise).
			
Continued...
Bulletin Number: 12-229-17; Date 09/05/17
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5. Recheck for proper hood / fender and hood / headlamp alignment. If OK, proceed to step 6.
If not, CAREFULLY apply a SLIGHT twisting force to the hood by pulling down on the
passenger’s side of the hood while pushing up on the driver’s side as shown below. Close the
hood and recheck for proper hood / fender and hood / headlamp alignment. CAREFULLY
repeat the previous steps as necessary to achieve the desired gap. Make sure when the hood
is fully closed, it is snug against both hood bumpers.
		
6. Verify hood safety latch is functioning properly by lowering the hood so the striker makes
proper contact with the safety latch. The safety latch should function (latch) under the weight
of the hood. If it does not, CAREFULLY adjust the striker for proper alignment left or right
using a deadblow hammer or equivalent.
7. Apply color matching touch-up paint to the hood hinge nuts as required.
WARRANTY / CLAIM INFORMATION:
For vehicles within the Basic New Car Limited Warranty period, this repair may be submitted using
the following claim information:
Labor Description
Labor Operation #
Labor Time
2018 LEGACY / OUTBACK HOOD FITMENT REPAIR
B900-168
0.3
HOOD STRIKER ADJUSTMENT
C900-178
0.1
Fail Code
OCH-88
IMPORTANT REMINDERS:
•
SOA strongly discourages the printing and/or local storage of service information as previously
released information and electronic publications may be updated at any time.
•
Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
•
Always refer to STIS for the latest service information before performing any repairs.
Bulletin Number: 12-229-17; Date 09/05/17
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