WTI-69

ATTENTION:
GENERAL MANAGER
PARTS MANAGER
CLAIMS PERSONNEL
SERVICE MANAGER
q
q
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IMPORTANT - All
Service Personnel
Should Read and
Initial in the boxes
provided, right.
© 2016 Subaru of America, Inc. All rights reserved.
SERVICE PROGRAM BULLETIN
APPLICABILITY: 2010 MY Subaru Legacy 2.5GT 6MT
		
SUBJECT: WTI-69 Service Campaign - Vehicle Emission
		 Control Information (VECI) Labels
NUMBERS: WTI-69
DATE:
09/23/16
INTRODUCTION:
Subaru of America, Inc. (Subaru) is initiating a Service Program for all 2010 model year Legacy
2.5GT 6MT vehicles. Subaru has determined that there is a typographical error on the under-hood
Vehicle Emission Control Information (VECI) Label for Subaru Legacy 2.5GT 6MT models with
turbo engine. The incorrect label identifies the vehicle being equipped with secondary “AIR”. The
vehicles were correctly built without secondary AIR. See State Inspection/ Maintenance Advisory
Bulletin 11-165-16 for full details. The typographical error has no impact on emission performance
or drivability. The remainder of the 2010 model year Subaru VECI is correct.
AFFECTED VEHICLES:
•
All 2010 model year Legacy 2.5GT 6MT vehicles
Model Year
2010
Affected Model
Legacy 2.5 GT 6MT
Potentially Affected VIN Range (last 8 characters)
From A1215700 to A1247733
OWNER NOTIFICATION:
Notification letters will be sent by first class mail to owners of all potentially affected vehicles in
September, 2016. A copy of the letter is included at the end of this bulletin.
PLEASE NOTE: OWNERS WILL BE RECEIVING A CORRECTED LABEL KIT WITH
INSTRUCTIONS GIVING THEM THE OPTION TO EITHER INSTALL THE LABEL
THEMSELVES OR, TO MAKE AN APPOINTMENT AND BRING THE LABEL KIT WITH
THEM TO THEIR PREFERRED SUBARU RETAILER. INSTRUCTIONS FOR CUSTOMER
INSTALLATION OF THE LABEL KIT ARE PROVIDED ON PG. 6, FOLLOWING THE
CUSTOMER LETTER.
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles,
or to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how to
do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.
SUBARU OF AMERICA, INC. IS
ISO 14001 COMPLIANT
ISO 14001 is the international standard for
excellence in Environmental Management
Systems. Please recycle or dispose of
automotive products in a manner that is friendly
to our environment and in accordance with all
local, state and federal laws and regulations.
Continued...
Bulletin Number: WTI-69; Date: 09/23/16		
Page 1
SUBARU RETAILER PROGRAM RESPONSIBILITY:
Correct VECI label “kits” will be mailed directly to the owners of these affected vehicles. Retailers
should be aware that if the customer is not comfortable with performing the repair on their own, they
will likely request their retailer perform it for them. Retailers are to promptly perform the applicable
service procedures to correct all affected vehicles in their inventory. Additionally, whenever a vehicle
subject to this service program is taken into inventory or in for service, necessary steps should be
taken to ensure the service program has performed before selling or releasing the vehicle.
Any affected vehicle in the retailer’s inventory must be:
•
•
•
Immediately identified
Tagged or otherwise marked to prevent its delivery or use prior to inspection and/or repair
Repaired in accordance with the repair procedures outlined in this Service Program bulletin.
SERVICE PROCEDURE / INFORMATION:
This Service Procedure involves replacement of the Vehicle Emission Control Information (VECI)
label located on the underside of the hood. To minimize inconvenience to the affected customers, the
correct label kit will be provided by Subaru of America, Inc. (SOA) directly to affected customers via
first class mail along with application instructions.
PARTS INFORMATION:
NOTE: Not all vehicles will require parts replacement to be ordered.
(SEE IMPORTANT NOTE BELOW)
Part Number
SOA635144
Description
WTI-69 Emissions Label Kit
IMPORTANT NOTE: Customers having their retailer perform this campaign should be reminded
to bring the Owner Notification letter and label kit they should have received in the mail with them.
MATERIALS REQUIRED:
Cleaning supplies to insure proper application of the new label consisting of:
• A clean cloth
• Isopropyl alcohol
Continued...
Bulletin Number: WTI-69; Date: 09/23/16		
Page 2
SERVICE PROCEDURE:
NOTE: An additional Service Procedure for use by the customer is supplied at the end of this
bulletin.
•
•
•
•
•
Moisten a small area of the clean cloth with the isopropyl alcohol and clean the surface of the
existing label. DO NOT try to peel the original label off.
Use a dry area of the cloth to dry the original label thoroughly.
Peel the backing of the new BLANK label and apply it first, directly over the original.
Clean the surface of the new blank label with isopropyl alcohol on the cloth and thoroughly
dry.
Peel the backing of the new VECI label and apply it directly over the newly-installed blank
label to complete this procedure.
CLAIM REIMBURSEMENT AND ENTRY PROCEDURES:
Credit to perform this Service Program will be based on the submission of properly completed repair
order information. Retailers may submit claims through Vehicle Claim Entry on subarunet.com.
Labor Description
2010 LEGACY GT EMISSIONS (VECI)
LABEL REPLACEMENT
Labor Operation # Failure Code Labor Time Claim Type
A191-651
WTI-69
0.2
WC
IMPORTANT REMINDERS:
•
•
•
SOA strongly discourages the printing and/or local storage of service information as previously
released information and electronic publications may be updated at any time.
Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
Always refer to STIS for the latest service information before performing any repairs.
Continued...
Bulletin Number: WTI-69; Date: 09/23/16		
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OWNER NOTIFICATION LETTER
This notice applies to the VIN identified
in the address section printed below.
Subaru Service Program WTI-69
August 2016
Dear Subaru Owner:
We would like to thank you for your selection of a Subaru vehicle. We take pride in our products and are committed to your
continued satisfaction.
Subaru has become aware that 2010 Subaru Legacy 2.5GT models require a correction to the underhood Vehicle Emission
Control Information (VECI) label.
You received this notice because our records indicate that you currently own one of these vehicles.				
DESCRIPTION:
The underhood VECI label contains a description which needs to be updated. Although this correction has no effect on your
vehicle’s performance, it may cause your vehicle to fail a future state emission inspection or California SMOG Check test.
The California Smog Check program, as well as other State Inspection and Maintenance vehicle emission inspection
programs, use the underhood VECI label as an integral part of their visual emission inspection procedures.
REPAIR:
The enclosed updated VECI label should be installed on your vehicle per the Vehicle Service Procedure that follows.
WHAT YOU SHOULD DO
Please install the enclosed blank label and updated VECI label over the existing underhood VECI label as instructed in this letter. If you wish to have the label installed by your authorized Subaru retailer, please schedule
an appointment and be sure to bring the enclosed labels with you. The authorized Subaru retailer will affix the
label free of charge.
HOW LONG WILL THE REPAIR TAKE?
The approximate time to perform this repair is less than 10 minutes. However, when scheduling an appointment with
your Subaru retailer, it may be necessary to leave your vehicle for a longer period of time on the day of your scheduled
appointment. Please present this letter along with the enclosed labels to your Subaru retailer at the time this repair procedure
is performed.
CHANGED YOUR ADDRESS OR SOLD YOUR SUBARU?
If you have moved or sold your vehicle, please complete the enclosed prepaid postcard and mail it to us. Or if you prefer to
update this information online, please go to www.subaru.com, select ‘Customer Support,’ then select ‘Address Update’ or
‘Ownership Update’ from the drop down menu.
Continued...
Bulletin Number: WTI-69; Date: 09/23/16		
Page 4
IF YOU NEED FURTHER ASSISTANCE:
To locate the nearest Subaru retailer, you can access our website at www.subaru.com and select ‘Find a Retailer.’
If you need additional assistance, please contact us directly:
•
By e-mail: Go to www.subaru.com, Customer Support and select “Contact Us”
•
By telephone: 1-800-SUBARU3 (1-800-782-2783)
Monday through Thursday between 7:30 a.m. and 8:00 p.m. ET
Friday between 10:30 a.m. and 5:00 p.m. ET
Saturday between 9:00 a.m. and 3:30 p.m. ET
•
By U.S. Postal mail: Write us at Subaru of America, Inc., Attn: Customer-Retailer Services Department,
P.O. Box 6000, Cherry Hill, NJ 08034-6000
Please contact us immediately if the Subaru retailer fails or is unable to make the necessary repairs free of charge.
Your continued satisfaction with your Subaru is important to us. Please understand that we have taken this action in the
interest of your safety and your vehicle’s proper operation. We sincerely apologize for any inconvenience this matter may
cause and urge you to schedule an appointment as soon as possible to have this repair performed.
Sincerely,
Subaru of America, Inc.
Notice to Lessors: Under Federal law the lessor of a vehicle who receives this letter must provide a copy of it to the vehicle lessee(s)
within 10 business days from receipt. The lessor must also keep a record of the lessee(s) to whom this letter is sent, the date sent, and the
applicable vehicle identification number (VIN). (For the purposes of this section, a lessor means a person or entity that in the last twelve
months prior to the date of this notification has been the owner, as referenced on the vehicle’s title, of any five or more leased vehicles. A
leased vehicle is a vehicle leased to another person for a term of at least four months.)
A subsidiary of Fuji Heavy Industries Ltd.
Continued...
Bulletin Number: WTI-69; Date: 09/23/16		
Page 5
Instructions for Customer Completion of Subaru Service Campaign WTI-69:
Vehicle Emission Control Information (VECI) Label Replacement
NOTE: It is best to perform this procedure before operating the vehicle (“cold engine”).
Step 1: Park the vehicle in a safe place, ignition off, parking brake ON.
Step 2: Operate the hood release lever and open the hood.
WARNING: Do not attempt to attach the labels with the engine running. If the engine is hot, allow
ample time for cooling before proceeding.
Step 3: Locate the existing VECI label on the driver’s side of the under hood panel as shown below.
Step 4: Use a clean, dry cloth to wipe any dirt or grease from the surface of the original label. DO
NOT attempt to peel off the original label.
Step 5: Peel the backing of the new BLANK label and apply it first, directly over the original. This
will ensure the printing from the original label cannot be seen through the new label.
Step 6: Use a dry cloth to wipe the surface of the new blank label clean.
Step 7: Peel the backing of the new VECI label and apply it directly over the newly-installed blank
label.
NOTE: If a label is applied incorrectly, do not attempt to remove it. Contact your Subaru Retailer to
complete the procedure.
Step 8: Close the hood to complete the procedure.
THANK YOU!
Bulletin Number: WTI-69; Date: 09/23/16		
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