ZE3_Toyota POL14
Service Bulletin Details
Public Details for: ZE3_Toyota POL14
Warranty policy bulletin: toyota has received some reports indicating the intelligent power module (ipm) located inside the inverter assembly of the hybrid system may fail. This condition is indicated by the hybrid system diagnostic trouble
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DISTRIBUTE TO: Service Manager Warranty Administrator Warranty Policy Bulletin No.: POL14-05 Date: 08/14/14 Page: 1 of 4 REVISED 1/10/18 SUBJECT: WARRANTY ENHANCEMENT PROGRAM (ZE3): WARRANTY EXTENSION FOR HYBRID INVERTER ASSEMBLY ON CERTAIN 2010-2014 MY PRIUS VEHICLES Background Toyota has received some reports indicating the Intelligent Power Module (IPM) located inside the inverter assembly of the hybrid system may fail. This condition is indicated by the hybrid system diagnostic trouble codes (DTCs): P0A94, P324E, P3004, and/or P0A1A. If one or more of these DTCs are detected, various warning lamps on the instrument panel will illuminate and the vehicle will enter fail safe mode. Applicability The hybrid inverter assembly* is covered under the Toyota New Vehicle Limited Warranty for 8 years from the date of first use or 100,000 miles (whichever occurs first). However, Toyota is announcing a Warranty Enhancement Program to cover repairs related to the condition described above. This Warranty Enhancement Program provides an extension to the Toyota New Vehicle Limited Warranty for repairs related to certain internal malfunctions of the IPM. The vehicles covered under this warranty enhancement must first have Safety Recall E0E performed (if applicable). This warranty enhancement covers failure of the IPM and other internal inverter components potentially damaged by IPM failure. If the condition is verified, an appropriate remedy will be performed under the terms of this Warranty Enhancement Program. This warranty enhancement provides coverage for 15 years, regardless of mileage. Verify VIN applicability for this warranty enhancement by checking TIS before completing any repairs. * Note: For California-certified vehicles sold, registered, and normally operated in Arizona (12MY only), California, Connecticut, Maine, Maryland (beginning with 11MY), Massachusetts, New Jersey, New Mexico (10MY-11MY only), New York, Oregon, Rhode Island, and Vermont the warranty coverage is 15 years from the date of first use, or 150,000 miles (whichever occurs first). Toyota Warranty Policy Bulletin POL14-05 08/14/14 REVISED 1/10/18 2 of 4 Applicability (Continued) Direct marketing of this warranty enhancement is strictly prohibited pursuant to the Toyota Warranty Policy 5.21, “Warranty Solicitation.” Non-compliance with this policy may result in a claim debit. This Warranty Enhancement Program is subject to all of the terms and conditions set forth in the Toyota New Vehicle Limited Warranty. For example, damage from abuse, an accident, theft and/or vandalism is not covered by the New Vehicle Limited Warranty or this Warranty Enhancement. Applicable VIN Ranges WMI VDS Model Year 2010 2011 JTD KN3DU 2012 2013 2014 Start 0001044 1000089 5000002 0242812 1308891 5226927 0320767 1389037 5287389 0336850 1575758 5489733 0356538 1732984 End 0246000 1314319 5229180 0329648 1479507 5374171 0336945 1615196 5538257 0356537 1735090 5705210 0361881 1795831 Note: Not all vehicles in the VIN range are covered by this warranty enhancement. Verify VIN applicability for this warranty enhancement by checking TIS before completing any repairs. Claim Submission Claim Type Opcode AHG10A Repair Program AHG10B AHG10C • Description Replace the Inverter Assembly with Converter Replace the IPM Transistor Replace the IPM Transistor + Replace the MG ECU Labor Time OFP 2.0 hr./vehicle 2.9 hr./vehicle G9200-##### 2.9 hr./vehicle The cost of Super Long Life Coolant (SLLC) may be claimed, at a maximum of $15.00 per vehicle, as Sublet Type “OF” under all opcodes listed above. Note: If the vehicle is still under the New Vehicle Limited Warranty, submit the repair as a Regular warranty claim. Toyota Warranty Policy Bulletin POL14-05 08/14/14 REVISED 1/10/18 3 of 4 Replacement Parts All parts replaced for this repair are subject to warranty parts recovery. Opcode AHG10A AHG10B AHG10C Part Number Description Quantity G9200-49025* G9200-49065* G9200-49075* G9200-47121* 04899-47021 04899-47060 08887-02809 90430-18008 G920J-52010* G9208-47090* 08826-00100 G920H-47030* 04899-47021 04899-47060 08887-02809 90430-18008 G920J-52010 G9208-47090 08826-00100 08833-80090 Inverter Assembly w/ Converter Inverter Assembly w/ Converter Inverter Assembly w/ Converter Inverter Assembly w/ Converter IPM Transistor Kit Plug Kit / Inverter Drain Thermal Grease Gasket Inverter Current Sensor Inverter Wire Sub Assembly Seal Packing MG ECU IPM Transistor Kit Plug Kit / Inverter Drain Thermal Grease Gasket Inverter Current Sensor Inverter Wire Sub Assembly Seal Packing Adhesive 1 1 1 1 1 1 2 1 1 1 1 1 1 1 2 1 1 1 1 1 *Due to a limited number of available parts, these parts have been placed on Manual Allocation Control (MAC). If you require a part that is on MAC, please send an email to [email protected] with the following information: 1. Subject Line: ZE3 MAC Release Request (Dealer Code) 2. Dealer Code 3. DTC’s Present or Reason for Order (If parts are required due to a failed calibration attempt, include the calibration ID that failed.) 4. VIN 5. Part Number and Quantity Ordered 6. Order Reference Number 7. Order Date 8. Contact Person Once a representative confirms the information provided, the part will be released. If there is a concern regarding the information provided, a representative will contact your dealership. Please allow 2-3 days for part release after providing the requested information. Toyota Warranty Policy Bulletin POL14-05 08/14/14 REVISED 1/10/18 4 of 4 Replacement Parts (Continued) Important Notes: • Once you have placed your order, DO NOT upgrade or change your order status. • Dealerships must provide the above listed information within 48 hours of order placement; failure to provide the information above will result in an order cancellation. Technician Training Requirements The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing this repair are required to successfully complete the most current version of the E-Learning course “Safety Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly, technicians performing this repair are required to currently hold at least one of the following certification levels: • Hybrid Expert Technician • Master Technician • Master Diagnostic Technician Always check which technicians can perform the recall remedy by logging on to https://www.uotdealerreports.com. It is the dealership’s responsibility to select technicians with the above certification level or greater to perform this repair. Carefully review your resources, the technician skill level, and ability before assigning technicians to this repair. It is important to consider technician days off and vacation schedules to ensure there are properly trained technicians available to perform this repair at all times. Technical Instructions (Repair Procedures) Technical instructions can be found in T-SB-0036-16, please refer to TIS for additional information. Customer-Paid Repairs or Replacement of Components If a customer has previously paid for the repair to address the condition described above, please have them mail a copy of the repair order, proof-ofpayment, and proof-of-ownership to the following address for reimbursement consideration: Toyota Motor Sales, U.S.A., Inc. Customer Experience Center, WC10 19001 South Western Avenue Torrance, CA 90509 The customer name, address, and telephone number(s) should be included in the request. The customer should allow 4-6 weeks for processing.