ZHA_Region Lette

INTEROFFICE MEMORANDUM
Original Publication Date: January 11, 2018
To:
All Toyota Region and Private Distributor General Managers / Vice Presidents
From:
Tom Trisdale
Vice-President, Product Quality and Service Support
Subject:
Customer Support Program ZHA
Certain 2012 Model Year Tacoma
Coverage for Air Injection Pumps and/or Air Switching Valves
Specific information for Region support is provided below.
Background
Toyota has received a number of reports regarding the Air Injection Pumps and/or Air Switching Valves. In these
reports, customers have experienced an illumination of the check engine light (Malfunction Indicator Light). This
condition can be due to moisture/water in the Air Injection Pumps and/or Air Switching Valves.
Although the Air Injection Pumps and Air Switching Valves are covered by Toyota’s New Vehicle Limited Warranty for
3 years or 36000 miles (whichever comes first) and by the California Emission Warranty for 7 years or 70,000 miles
(whichever comes first), we at Toyota care about the customers’ ownership experience. Toyota is providing coverage
for repairs related to the Air Injection Pumps and Air Switching Valves.
The following information is provided to inform you and your staff of the program notification schedule and your degree
of involvement.
Dealer Notification
The attached dealer letter will be sent to all Toyota dealers on January 11, 2018.
Please reference the attached Dealer Letter for additional details.
Please review this notification with your staff to assure that all relevant personnel have been briefed regarding this
subject.
Thank you for your cooperation.
© 2018 Toyota Motor North America