T-SB-0194-17

T-SB-0194-17
March 2, 2017
Lack of Power/High RPM Shift Point/Hesitation
Service
Category
Drivetrain
Section
Automatic Transmission/Transaxle
Market USA
Applicability
YEAR(S)
MODEL(S)
ADDITIONAL INFORMATION
2017
Highlander
Transmission(s): 8AT
Introduction
Some 2017 model year Highlander vehicles may exhibit the following conditions:



Lack of power.
High RPM shift point at the 2 – 3 shift.
Hesitation in low gears.
Some 2017 model year Highlander vehicles with the Stop and Start feature may exhibit the
following conditions:


Extended crank condition.
RPM fluctuation during or immediately following engine restart.
The Engine Control Module (ECM) logic has been modified. Follow the Repair Procedure below to
address these conditions.
Production Change Information
This bulletin applies to vehicles produced BEFORE the Production Change Effective VINs
shown below.
MODEL
PLANT
DRIVETRAIN
START & STOP
PRODUCTION CHANGE EFFECTIVE VIN
Y
5TDJZRFH#HS395528
N
5TDBZRFH#HS395760
Y
5TDKZRFH#HS203396
N
5TDZZRFH#HS203483
AWD
Y
5TDJZRFH#HS512745
2WD
Y
5TDKZRFH#HS511358
AWD
TMMI West
Highlander
2WD
TMMI East
© 2017 Toyota Motor Sales, USA
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Lack of Power/High RPM Shift Point/Hesitation
Warranty Information
OP CODE
EG1642
DESCRIPTION
Reprogram ECM (PCM)
TIME
OFP
T1
T2
0.4
89661-0E830
89661-0E840
89661-0E850
89661-0E860
87
99
APPLICABLE WARRANTY
This repair is covered under the Toyota Federal Emission Warranty. This warranty is in effect for
96 months or 80,000 miles, whichever occurs first, from the vehicle’s in-service date.
Warranty application is limited to occurrence of the specified condition described in
this bulletin.
Parts Information
DRIVETRAIN
PART NUMBER
PREVIOUS
NEW
AWD
89661-0E830
89661-0E840
89661-0E831
89661-0E841
2WD
89661-0E850
89661-0E860
89661-0E851
89661-0E861
–
00451-00001-LBL
PART NAME
QTY
Computer, Engine Control (ECM/PCM)
–
Authorized Modification Labels
1
NOTE
The ECM (PCM) should NOT be replaced as part of the Repair Procedure.
Authorized Modification Labels may be ordered in packages of 25 from the Materials
Distribution Center (MDC) through Dealer Daily – Parts – Dealer Support Material Order.
© 2017 Toyota Motor Sales, USA
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Lack of Power/High RPM Shift Point/Hesitation
Required Tools & Equipment
REQUIRED EQUIPMENT
SUPPLIER
PART NUMBER
Techstream 2.0*
QTY
TS2UNIT
Techstream Lite
ADE
Techstream Lite (Green Cable)
TSLITEPDLR01
1
TSLP2DLR01
NOTE
 Only ONE of the Techstream units listed above is required.
 Software version 11.30.137 or later is required.
 Additional Techstream units may be ordered by calling Approved Dealer
Equipment (ADE) at 1-800-368-6787.
 The Diagnostic Tester is NOT recommended for flash reprogramming.
Please use Techstream or an approved J2534 interface to perform flash
reprogramming updates. Visit techinfo.toyota.com for more information
regarding J2534 reprogramming.
SPECIAL SERVICE TOOLS (SST)
PART NUMBER
QTY
GR8 Battery Diagnostic Station*
00002-MCGR8
1
NOTE
Additional SSTs may be ordered by calling 1-800-933-8335.
* Essential SST.
Calibration Information
MODEL
DRIVETRAIN
STOP &
ECU TYPE
START
CALIBRATION ID
PREVIOUS
Main
896630E43000
Sub
896650E09000
Main
896630E44000
Sub
896650E10000
Main
896630E45000
Sub
896650E11000
Main
896630E46000
Sub
896650E12000
Y
AWD
N
Highlander
Y
2WD
N
NEW
896630E43100 / 896650E09100
896630E44100 / 896650E10100
896630E45100 / 896650E11100
896630E46100 / 896650E12100
© 2017 Toyota Motor Sales, USA
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Lack of Power/High RPM Shift Point/Hesitation
Repair Procedure
1. Does the vehicle exhibit a lack of power, high RPM shift point at the 2 – 3 shift, or hesitation in
low gears?

YES – Continue to step 2.

NO – This bulletin does NOT apply. Continue diagnosis using the applicable Repair Manual.
2. Check for the Authorized Modification Label affixed to the vehicle in the location shown below.
Is the calibration ID listed NOT the latest ECM (PCM) calibration?

YES – Continue to step 3.

NO – This bulletin does NOT apply. Continue diagnosis using the applicable Repair Manual.
Figure 1. Location of Authorized Modifications Label on 2017 Highlander
TOYOTA MOTOR CORPORATION
AUTHORIZED MODIFICATIONS
THE FOLLOWING MODIFICATIONS HAVE BEEN MADE:
1
2
THESE MODIFICATIONS HAVE BEEN APPROVED
AS APPROPRIATE BY EPA AND CARB
3
DEALER CODE:
CHANGE AUTHORITY:
DATE:
4
5
1
Replacement ECM (PCM) Part Number
(i.e., 89661-0E831)
4
Date Completed
2
New Calibration ID (i.e., TBD)
5
This SB Number
3
Dealer Code
© 2017 Toyota Motor Sales, USA
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Lack of Power/High RPM Shift Point/Hesitation
Repair Procedure (Continued)
3. Flash reprogram the ECM (PCM).
NOTE
The GR8 Battery Diagnostic Station MUST be used in Power Supply Mode to maintain
battery voltage at 13.5 volts while flash reprogramming the vehicle.
For details on how to use the GR8 Battery Diagnostic Station, refer to the GR8 Instruction
Manual located on the Technical Information System (TIS), Diagnostics – Tools &
Equipment – Battery Diagnostics.
Follow the procedures outlined in the Service Bulletin T-SB-0134-16, “Techstream ECU Flash
Reprogramming Procedure”, and flash the ECM (PCM) with the NEW calibration file update.
4. Prepare and install the Authorized Modifications Label.
A. Using a permanent marker, enter the following information on the label:

ECM part number [Refer to the Parts Information section for the NEW
PART NUMBER]

Calibration ID(s) [Refer to the Calibration Information section for the
NEW CALIBRATION ID]

Dealer Code

Repair Date

Change Authority [This bulletin number]
B. Install the Authorized Modifications Label to the vehicle at the location shown in
Figure 1. The Authorized Modifications Label is available through the MDC,
P/N 00451-00001-LBL.
5. Test drive the vehicle to confirm proper vehicle operation.
© 2017 Toyota Motor Sales, USA