LSC DOD - Dealer

To:
All Cold Climate States Toyota Dealer Principals, Service Manager, and Parts Managers
Subject:
Limited Service Campaign (LSC) D0D
2004 through 2006 Model Year Tundra Vehicles
Corrosion-Resistant Compound (CRC) Application
Toyota will initiate a Limited Service Campaign (LSC D0D) to inspect and, based upon Toyota’s inspection
criteria, apply Corrosion-Resistant Compounds (CRC) to key areas of the frame assembly of certain 2004-2006
model year Tundra vehicles without significant rust perforation until July 31, 2015. This campaign covers
vehicles currently registered in the following cold climate states and the District of Columbia (D.C.) (together,
“Cold Climate States”): CT, DE, IL, IN, KY, MA, MD, ME, MI, MN, NH, NJ, NY, OH, PA, RI, VA, VT, WI & WV
*Please refer to the CRC application Technical Instructions for the inspection procedure and CRC
application.
D0D will be rolled out on a state-by-state basis, with the first states beginning in mid-August 2013.
Condition
 Toyota has received reports that certain 2004 through 2006 model year Tundra vehicles operated in specific
cold climate areas with high road salt usage may exhibit more-than-normal corrosion to the vehicle’s frame.
 Toyota investigated these reports and determined that the frames in some vehicles may not have corrosionresistant protection sufficient for use in these areas. This, combined with prolonged exposure to road salts
and other environmental factors, may contribute to the development of more than normal rust in the frame of
some vehicles.
 This condition is unrelated to and separate from normal surface rust which is commonly found on metallic
surfaces after some years of usage and/or exposure to the environment.
D0D – D – Page 2
Limited Service Campaign (LSC) Remedy
Over the next few months, owners of the covered vehicles will receive a notification requesting them to bring
their vehicles to an authorized participating Toyota dealership in the Cold Climate States. The dealership will
inspect the condition of the vehicle’s frame. Based upon the results of the inspection, the dealership will do one
of the following:
 If significant rust perforation is not found, the dealer will apply Corrosion-Resistant Compounds (CRC) to
key areas of the vehicle’s frame at no charge to the owner.
 If significant rust perforation is found, the dealer will replace the vehicle’s frame at no charge to the owner.
Customers will have until July 31, 2015, to have the inspection of the vehicle’s frame and the CRC
application completed. If before the July 31, 2015, expiration date an authorized Toyota dealer (in a
Cold Climate State) confirms that the vehicle’s frame has significant rust perforation, the appropriate
repairs must be completed within three months of the inspection date*. Please schedule all inspection
and CRC appointments well in advance of the July 31, 2015, expiration date to ensure that your
dealership has sufficient time to complete this Limited Service Campaign.
Please note: All vehicles must have the campaign completed by the deadlines outlined above.
*Due to facility and staffing challenges when scheduling and performing frame replacements and the production and shipping of the
frames and associated parts.
1.
Owner Notification
The owner notification will commence approximately 2 weeks after your state has been launched.
2.
Dealer/Owner Lists
Summary Reports containing the number of covered vehicles in your dealership’s Primary Marketing Area
(PMA) have been enclosed in the dealer package. Based upon our records, a dealership which does not
have a covered vehicle in their PMA will receive a report indicating so.
3.
Vehicle Coverage
There are approximately 78,000 Tundra (certain 2004 – 2006 model year) vehicles covered by LSC D0D.
Model
Tundra
WMI
5TB
Year
VDS
BN441
BT441
BT481
DT441
DT481
DT481
ET341
2004 ET381
ET381
JN321
KT421
KT441
RN341
RT341
RT381
BT441
BT481
2005 DT441
DT481
ET341
VIN Range
Range
S434011 - S436017
S439036 - S456080
S439615 - S456067
S433661 - S466455
S002453 - S003285
S433659 - S466452
S433660 - S462885
S002454 - S003282
S433659 - S462884
S436917 - S449757
S441761 - S455839
S439633 - S456072
S436916 - S449758
S439161 - S456394
S439739 - S456380
S450912 - S473532
S447181 - S473524
S450539 - S501952
S449475 - S501948
S447933 - S498161
Model
WMI
Year
2005
Tundra
5TB
2006
VIN Range
VDS
ET381
JT321
JU321
KT421
RT341
RT381
RU341
BT441
BT481
DT441
DT481
ET341
ET381
JT321
JU321
KT421
RT341
RT381
RU341
Range
S457048 - S498158
S447754 - S472168
S442174 - S456319
S446499 - S473525
S447755 - S472174
S450422 - S472171
S442176 - S456314
S466644 - S487790
S473536 - S487734
S500582 - S555074
S501029 - S555073
S482156 - S562605
S498166 - S562572
S472178 - S482450
S451343 - S476212
S473533 - S485871
S469683 - S483750
S472181 - S483722
S451531 - S484869
Please note that only owners of the covered vehicles registered in that specific state will be notified. VINs
registered within that specific state will be loaded simultaneously on TIS and Dealer Daily.
Only vehicles currently registered in the “Cold Climate States” are covered under LSC D0D (LSC expiration date July 31, 2015)
Cold Climate States: CT, DE, IL, IN, KY, MA, MD, ME, MI, MN, NH, NJ, NY, OH, PA, RI, VA, VT, WI, WV and also includes the
District of Columbia .
D0D – D – Page 3
A UIO state matrix is provided to inform your dealership of the number of affected vehicles in your state.
STATE
CT
DE
IL
IN
KY
MA
MD
ME
MI
MN
4.
2004
680
169
1,212
968
1,121
2,413
1,721
793
790
1,059
2005
677
195
1,292
886
1,212
2,148
1,665
850
864
1,103
2006
796
246
1,662
1,189
1,435
2,778
2,015
1,011
1,048
1,405
TOTAL
2,153
610
4,166
3,043
3,768
7,339
5,401
2,654
2,702
3,567
STATE
NH
NJ
NY
OH
PA
RI
VA
VT
WI
WV
2004
845
1,107
1,797
1,494
2,152
329
3,027
581
1,099
512
2005
863
1,056
2,020
1,458
2,469
235
3,087
461
1,174
480
2006
905
1,350
2,493
2,101
2,953
302
3,485
611
1,848
652
TOTAL
2,613
3,513
6,310
5,053
7,574
866
9,599
1,653
4,121
1,644
Remedy Procedure
 If the frame passes Toyota’s inspection criteria, refer to the CRC application Technical Instructions
located on the C.L.E.A.N. Dealer website – http://cleandealer.com. Follow the CRC Application
Support link located in the left bottom corner of the C.L.E.A.N Dealer webpage. Accessing and using
this website will be similar to the procedure used previous CRC campaigns. If you are having difficulty
accessing or using the website, please contact the Environmental Health and Safety (EH&S) Hotline at
(877) 572-4347.
 If the frame does not pass Toyota’s inspection criteria, please refer to the frame replacement
Technical Instructions located on TIS.
 Verify vehicle eligibility by confirming through TIS prior to performing the repair.
 Dealers that conduct LSC D0D on vehicles not covered under this program or in a state
other than the Cold Climate States will not receive reimbursement.
5.
Parts and Material Ordering
Corrosion-Resistant Compound (CRC) and Support Material Ordering:
The necessary CRC kits can be ordered through the chemical program provided by Dealer Tire
(Complete Maintenance Care).
 The kits will be directly shipped from AMREP.
 Deliveries are only scheduled on business days. Saturday deliveries are not available.
 Allow 5 business days for order processing and shipping of the CRC kit(s) to your dealership.
Please note that only dealers in the Cold Climate States for which D0D has been launched will
be able to order and receive CRC kits.
Model
Tundra
Part No.
00289 -T00KT- DS
Part Description
T00-Corros Res Kit (CRC Kit)
Qty/Unit
1
The kit above includes the following parts:
Noxudol 300S – 3 Liters
Parker 712AM – 1 Liters
Material Safety Data Sheets (MSDS) can be located in the appendix of the CRC Application Technical Instructions
When Ordering CRC Kits Please Note:
 Each kit will contain the exact amount of CRC for one vehicle.
 The CRC kits listed will be drop-shipped from AMREP, not your local PDC. Do not order more than
your immediate needs, as these materials are not returnable or refundable.
 Orders for CRC kits should be placed separately from orders of other drop ship chemicals.
(Continued
Only vehicles currently registered in the “Cold Climate States” are covered under LSC D0D (LSC expiration date July 31, 2015)
Cold Climate States: CT, DE, IL, IN, KY, MA, MD, ME, MI, MN, NH, NJ, NY, OH, PA, RI, VA, VT, WI, WV and also includes the
District of Columbia .
)
D0D – D – Page 4
(Parts and Material Ordering CONTINUED . . . )
The CRC application will entail sealing the frame with two different products. The Parker 712AM, a
paraffin wax based product, will be applied inside the frame. Noxudol 300S will be applied to the external
surfaces of the frame. Do not use the Noxudol® name and trademarks without the prior written consent of
Soken Trade Inc. and Toyota Motor Sales, U.S.A., Inc.
Kits will be placed on Manual Allocation Control (MAC). While the CRC kits are on MAC, a representative
from TMS Quality Compliance will review each order and, if necessary, contact the dealership’s Parts
Manager to verify the necessity of the order. This will ensure an adequate and balanced CRC inventory.
Do not order these kits if your dealership is not located in one of the covered states.
If there are special circumstances where a dealer is having difficulty receiving its order, dealership
associates may leave a voice message at: (310) 468-5516 or 1-800-233-3718, option 4, to research the
order. The associate should provide the following information to expedite research of the order status:
 Dealer Information. (Dealer Code, Contact Name, Telephone Number)
 Order Reference Number.
 Customer Name and Vehicle 17-digit VIN.
The following support materials can be ordered through your dealer’s facing PDC:
Part Number
Part Description
90950-01824
Frame Body-Plug
90950-01539
Frame Body-Plug
The following support materials can be ordered through the MDC:
Part Number
Part Description
Corrosion-Resistant Compound Customer Information
00411-11004
Hang Tag*
00411-11005
Foam Plug Kit
Laminated Quick Reference Guide for the Corrosion00411-13003
Resistant Compound Campaign (D0D)
(Included in each Service Manager Package)
00411-13004
ASM Reference Guide – CRC Campaign
Qty Required
2 per vehicle
2 per vehicle
Qty Required
1 per vehicle
1 per vehicle
As needed
As needed
* Additional CRC Customer Information Hang Tags can be ordered in packages of 50 through the MDC.
Frame Replacement Parts Ordering (where applicable):
To assist dealers in determining the correct part number(s) to order, a website has been set up to look up
part numbers by VIN.
- Go to http://toyota-frame-parts-lookup.imagespm.info
- When first logging in, enter your dealer code and the default password; xxxxx. Upon logging in,
the website will ask for you to reset the password and provide an email address.
- Enter the VIN and the correct part numbers to order will be displayed.
- Order parts through the Dealer Daily Parts System
- ETAs for the parts will be available via the normal system
The website is for part(s) application reference only and will not order the part, nor will it confirm
campaign applicability or completion status.
6.
Tools and Equipment
Please refer to the appropriate Technical Instructions for a list of tools and equipment.
 CRC Application Stall Set Up
 Spray Gun Maintenance / Storage Technical Instruction
 CRC Application Technical Instruction
 Supplemental Frame Replacement Technical Instruction
Only vehicles currently registered in the “Cold Climate States” are covered under LSC D0D (LSC expiration date July 31, 2015)
Cold Climate States: CT, DE, IL, IN, KY, MA, MD, ME, MI, MN, NH, NJ, NY, OH, PA, RI, VA, VT, WI, WV and also includes the
District of Columbia .
D0D – D – Page 5
7.
Before You Start
Carefully read the Campaign Dealer Information Packet and supporting material even if your
dealership has previously performed CRC application campaigns.
Before starting D0D all dealer associates involved with this campaign must be properly trained using the
Dealer Information Packet, Quick Reference Guides and Technical Instructions. Training should be
documented in the associate training log.
8.
Warranty Processor Instructions
Verify Vehicle Eligibility:
1. Check the VIN range
2. Check the TIS vehicle Inquiry system
Yes
Is the vehicle registered in one of the Cold Climate States?
No
No further action required.
No
Contact your regional
representative for assistance.
Yes
Perform the Pre-Hoist Visual Inspection.
Remove the Spare Tire and Bed Assembly and Inspect the Frame as
Outlined in the TI.
Was perforation 10mm or larger found in the green area specified
below?
Yes
No
Remove the rust and clean the frame.
Was perforation 10mm or larger found in the locations identified in
green below (during the rust removal and/or cleaning process)?
Yes
Proceed with Frame
Replacement as outlined in the
TI.
No
Apply the 712AM Internal CRC to the areas of the frame outlined in the
TI.
Install the Foam Kit and the Body Plug Kit after applying the 712AM
and before applying the Noxudol 300S.
Apply Noxudol 300S (External Application) to the top, bottom and
sides of the frame as outlined in the TI.
After applying the CRCs place a CRC Customer Information
Hang Tag on the rear-view mirror.
After 24 hours return the vehicle to the customer.
Campaign Completed.
Only vehicles currently registered in the “Cold Climate States” are covered under LSC D0D (LSC expiration date July 31, 2015)
Cold Climate States: CT, DE, IL, IN, KY, MA, MD, ME, MI, MN, NH, NJ, NY, OH, PA, RI, VA, VT, WI, WV and also includes the
District of Columbia .
D0D – D – Page 6
(Warranty Processor Instructions CONTINUED . . . )
Important
!
ONLY use the following Operation (Op.) Codes if your dealership is located in
the Cold Climate States.
Important
All other dealers will be debited for any claims using these Op. Codes.
Reminder
Reminder
!
(4WD) Frame Replacement By Outside
Shop – Rust Perforation Found*
(2WD) Frame Replacement By Outside
Shop – Rust Perforation Found*
(4WD) Frame Replacement By Dealer
Rust Perforation Found*
(2WD) Frame Replacement By Dealer
Rust Perforation Found*
Frame Prep Incomplete
Rust Perforation Found*
CRC Application
By Outside Shop
CRC Application
By Dealer
Remove Rust – Clean Frame
No Rust Perforation Found*
Limited
Service
Campaign
Remove Bed for Rust Cleaning
Frame Inspection
Operation Codes:
Op.
Code


 
3628C2




3628C3




3628C4




3628C5




3628CA
D0D




3628CB



3628CC



3628CD



3628CE



3628CU
Note: The flat rate time above includes 0.1 hours for campaign administrative cost per unit.
* Based upon Toyota’s inspection criteria
Flat Rate
Hour
8.2 hr/vehicle
5.3 hr/vehicle
41.6 hr/vehicle
43.6 hr/vehicle
4.8 hr/vehicle
4.8 hr/vehicle
40.6 hr/vehicle
42.6 hr/vehicle
3.8 hr/vehicle
3.8 hr/vehicle
Allowable Sublet for Limited Service Campaign D0D – CRC Application
 Rental Vehicle: Use “RT” sublet type for Op. Code 3628C2 and 3628C3. During the CRC application,
customers’ rental car through the Toyota Rent-A-Car (TRAC) Program is available for a maximum of 3
days. Follow the Toyota Transportation Assistance Program (TTAP) guidelines.
 Sublet: The sublet cost for Op. Code 3628C3 (CRC Application by an Outside Repair Shop) should be
claimed under sublet type ‘YF’ using the following formula:
= Maximum 2.9 Hours (for CRC Application) X Dealer Hourly Rate
(Under this Op. Code dealers are responsible for removing the bed, inspecting, removing rust, and cleaning the frame)

A maximum of $250 per vehicle may also be claimed under sublet type ‘YG’ for the cost of transporting
vehicles to an Independent or Dealer Body Shop for Op. Code 3628C3
Materials/Supplies: Use “YA” sublet type for Op. Code 3628C2. A maximum of $49/vehicle cost for
preparation and application materials/supplies (fire-retardant poly sheeting (tarp), masks, tape, gloves,
partitions, waste disposal, etc.) will be accepted.
Only vehicles currently registered in the “Cold Climate States” are covered under LSC D0D (LSC expiration date July 31, 2015)
Cold Climate States: CT, DE, IL, IN, KY, MA, MD, ME, MI, MN, NH, NJ, NY, OH, PA, RI, VA, VT, WI, WV and also includes the
District of Columbia .
D0D – D – Page 7
(Warranty Processor Instructions CONTINUED . . . )
Allowable Sublet for Limited Service Campaign D0D – Frame Replacement
 Sublet: The sublet cost for Frames Replaced at an Independent or Dealer Body Shop should be
claimed under sublet type ‘YF’ using the following formula:
Description
Sublet Amounts
Op. Code 3628CA (2WD)
= Maximum 36.8 hours X Outside Repair Shop Rate
Op. Code 3628CE (2WD)
Op. Code 3628CB (4WD)
Op. Code 3628CU (4WD)


= Maximum 38.8 hours X Outside Repair Shop Rate
A maximum of $250 per vehicle may be claimed under sublet type ‘YG’ for the cost of transporting vehicles to an
Independent or Dealer Body Shop for Op. Code 3628CA, 3628CE, 3628CB, and 3628CU.
Rental Vehicles:
Op.
Code
Description
3628CF
Vehicle Rental 1-30 Days
3628CG
Vehicle Rental 31-60* Days
(For frame replacement)
Sublet Amounts
Follow the Toyota
Transportation Assistance
Program (TTAP)
Guidelines.
Sublet
Type
DSPM Authorization
RT
Not Required
RT
Required
**Rental car for frame replacement is up to 7 days. If frame replacement is delayed due to parts
availability, additional time, up to a total of 30 days, may be claimed. Additional time, up to a total of 60
days, may be claimed only with DSPM advance written authorization.
(Submit LSC claims following the procedures described in the Toyota Warranty Policy and Procedures Manual.)
9.
Customer Handling
Please consider this campaign an opportunity to assure customers that Toyota is focused on their
satisfaction. Customers who receive the owner notification may contact your dealership with questions
regarding the letter and/or campaign remedy. Please welcome them to your dealership and answer any
questions that they may have. A Q&A is provided to assure a consistent message is communicated.
 Customers with additional questions or concerns should be instructed to please contact the Toyota
Customer Experience Center (1-888-270-9371).
 If a customer has previously paid for repairs of their Tundra frame for this specific condition during the
applicable period, please contact the Toyota Customer Assistance Center at 1-888-270-9371.
10.
Media Contacts
For News media inquiries only:
Due to the nature of this LSC, it is imperative that all media contacts (local and national) receive a
consistent message. In this regard, all media contacts must be directed to Cindy Knight (310) 468-2170,
in Toyota Corporate Communications. (Please do not provide these numbers to customers or call if you
are a dealer associate. Please provide these contacts to media associates only.)
As part of our dedication to continuous improvement, changes have been incorporated in the production process to
ensure the highest quality products are provided to our customers.
Please review this entire package with your Service and Parts staff to familiarize them with the proper stepby-step procedures required to implement this Limited Service Campaign.
Thank you for your cooperation,
TOYOTA MOTOR SALES, U.S.A., INC.
Only vehicles currently registered in the “Cold Climate States” are covered under LSC D0D (LSC expiration date July 31, 2015)
Cold Climate States: CT, DE, IL, IN, KY, MA, MD, ME, MI, MN, NH, NJ, NY, OH, PA, RI, VA, VT, WI, WV and also includes the
District of Columbia .