T-SB-0003-14

T-SB-0003-14
January 14, 2014
Entune/Entune Premium Audio Head Unit Software
Update (Fujitsu Ten)
Service
Category
Audio/Visual/Telematics
Section
Audio/Video
USA
Market
Applicability
YEAR(S)
MODEL(S)
2014
Corolla
ADDITIONAL INFORMATION
Introduction
Some 2014 model year Corolla vehicles equipped with Entune™ (version BU.26.42) or Entune™
Premium (version AU.26.61) Audio may exhibit one or more of the following conditions:
• APP screen displays after re-route (Entune™ Premium only)
• Voice command system freezes during phone book transfer
• Voice command system freezes when radio is in XM mode (Entune™ Premium only)
• Bluetooth® is inoperative while using APPs
• Sent SMS message continually appears on display audio for BlackBerry® devices (Q10 & Z10)
Some 2014 model year Corolla vehicles equipped with Entune™ (version BU.30.05) or Entune™
Premium (version AU.30.08) Audio may exhibit one or more of the following conditions:
• Voice command system freezes when voice command is used right after ignition is ON
(Entune™ Premium only)
• Entune™ function is inoperative (Entune™ Premium only)
• Cover art does not match with music playing (Entune™ Premium only)
• Music cannot be selected via voice command system (Entune™ Premium only)
• XM preset channels are removed (Entune™ Premium only)
• Radio freezes after inputting a certain address in navigation destination
(Entune™ Premium only)
• Bluetooth® connection is dropped
• Phone book does not transfer
• Browse button does not appear in Bluetooth® Audio
• Bluetooth® connected device cannot be changed
© 2014 Toyota Motor Sales, USA
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Entune/Entune Premium Audio Head Unit Software Update (Fujitsu Ten)
Introduction (Continued)
• Voice command system is inoperative after deleting all contacts
• Connected Bluetooth® device cannot be deleted
• User setting is deleted
Updated system software is now available to address these conditions. Follow the repair procedure
in this bulletin to install the latest software version.
Warranty Information
OP CODE
DESCRIPTION
TIME
EL1317
Software Update
0.3
OFP
86140-02050 (Entune™ Audio)
86100-02100 (Entune™ Premium Audio)
T1
T2
87
74
APPLICABLE WARRANTY
• This repair is covered under the Toyota Basic Warranty. This warranty is in effect for 36 months
or 36,000 miles, whichever occurs first, from the vehicle’s in-service date.
• Warranty application is limited to occurrence of the specified condition described in this
bulletin.
Required Tools & Equipment
SPECIAL SERVICE TOOLS (SST)
PART NUMBER
QTY
USB Drive Firmware Update - Fujitsu Ten*
01017-FJTSU-13B
1
* Essential SST.
NOTE
Additional SSTs may be ordered by calling 1-800-933-8335.
© 2014 Toyota Motor Sales, USA
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Entune/Entune Premium Audio Head Unit Software Update (Fujitsu Ten)
Software Update
1. Confirm the audio system type by checking the Panel ID printed above the top-right of the display.
Figure 1. Entune™
Figure 2. Entune™ Premium
1
1
2
Panel ID: 100149
2
Panel ID: 100150
2. Start the engine.
3. Wait for the Select Audio Source screen to
be displayed.
Figure 3..
4. Insert the USB Drive SST into the vehicle USB port.
5. Wait until the USB source icon highlights and
displays the USB name with the icon.
Figure 4..
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Entune/Entune Premium Audio Head Unit Software Update (Fujitsu Ten)
Software Update (Continued)
6. Go to the Setup screen.
A. For Entune (Panel ID: 100149):
Figure 5.
Press the SETUP button on the right of
the panel.
B. For Entune Premium (Panel ID: 100150):
Figure 6.
Press the APPS button on the left of the panel.
Figure 7.
NOTE
If Entune pop-up displays, select OK.
© 2014 Toyota Motor Sales, USA
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Entune/Entune Premium Audio Head Unit Software Update (Fujitsu Ten)
Software Update (Continued)
Select Setup on the Apps screen.
Figure 8.
7. Select General on the Setup screen.
Figure 9..
8. Select Software Update from the list on the
General Settings screen.
Figure 10..
HINT
Scroll down the list until Software Update
is displayed.
© 2014 Toyota Motor Sales, USA
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Entune/Entune Premium Audio Head Unit Software Update (Fujitsu Ten)
Software Update (Continued)
9. Select Update on the Software Update screen.
Figure 11..
Figure 12.
NOTE
If software has been detected properly, a
“New software was found.” pop-up will be
displayed.
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Entune/Entune Premium Audio Head Unit Software Update (Fujitsu Ten)
Software Update (Continued)
10. Verify that the new software is up-to-date on the Software Update screen.
Figure 13.
NOTE
Update Software is enabled only if there
is an update newer than the current
software.
Table 1. Software Version Information
Entune (Panel ID: 100149)
Type
Possible Current
Version
New
Version
Entune Premium (Panel ID: 100150)
Possible Current
Version
New
Version
SOP
RC1
BU.30.18
AU.26.61
AU.30.08
AU.30.26
BU.30.05
BU.30.18
AU.26.61
AU.30.08
AU.30.26
BU.26.42
BU.30.05
BU.30.18
AU.26.61
AU.30.08
AU.30.26
Navigation
–
–
–
AU.26.61
AU.30.08
AU.30.26
Bluetooth
BU.26.42
BU.30.05
BU.30.18
AU.26.61
AU.30.08
AU.30.26
GUI
BU.26.42
BU.30.05
BU.30.18
AU.26.61
AU.30.08
AU.30.26
Middle ware
BU.26.42
BU.30.05
BU.30.18
AU.26.61
AU.30.08
AU.30.26
Kernel
BU.26.42
BU.30.05
BU.30.18
AU.26.61
AU.30.08
AU.30.26
Voice Recognition
BU.26.42
BU.30.05
BU.30.18
AU.26.61
AU.30.08
AU.30.26
SOP
RC1
Operating System
BU.26.42
BU.30.05
Device Driver
BU.26.42
Audio
11. Select Update Software on the Software Update
screen.
Figure 14..
© 2014 Toyota Motor Sales, USA
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Entune/Entune Premium Audio Head Unit Software Update (Fujitsu Ten)
Software Update (Continued)
12. Select Yes on the “Would you like to start the
software update?” pop-up.
Figure 15..
13. The unit begins installation.
Figure 16..
NOTE
Do NOT turn off ACC before the software is
ready for updating.
14. When “The software is ready for updating.”
displays, cycle the ignition OFF and wait for
30 seconds. Then cycle the ignition ON again.
Figure 17..
© 2014 Toyota Motor Sales, USA
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Entune/Entune Premium Audio Head Unit Software Update (Fujitsu Ten)
Software Update (Continued)
15. Wait for the audio system to finish the
software update.
Figure 18..
NOTICE
Do NOT turn off ACC before the next Toyota
logo screen displays.
16. When the Toyota logo screen is displayed, the
update is finished.
Figure 19..
17. Remove the USB Drive SST from the vehicle USB port.
Software Version Confirmation
1. Wait for the Select Audio Source screen to
be displayed.
Figure 20..
2. Perform steps 6 – 8 of the Software Update procedure to re-enter the Software Update screen.
© 2014 Toyota Motor Sales, USA
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Entune/Entune Premium Audio Head Unit Software Update (Fujitsu Ten)
Software Version Confirmation (Continued)
3. Select Update History on Software Update
screen.
Figure 21..
4. Confirm the software information.
A. Confirm that the “New” column is populated
with the latest software version.
Figure 22.
© 2014 Toyota Motor Sales, USA
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Entune/Entune Premium Audio Head Unit Software Update (Fujitsu Ten)
Software Version Confirmation (Continued)
B. Scroll down to verify that all data is updated.
Table 2. New Software Version Information
Type
Entune (Panel ID: 100149)
New
M/D/Y
Entune Premium (Panel ID: 100150)
New
Boot
BU.30.18
AU.30.26
Voice Recognition
BU.30.18
AU.30.26
GUI
BU.30.18
AU.30.26
Audio
BU.30.18
AU.30.26
Bluetooth
BU.30.18
Navigation
–
Device Driver
BU.30.18
AU.30.26
Kernel
BU.30.18
AU.30.26
Operating System
BU.30.18
AU.30.26
Middle ware
BU.30.18
AU.30.26
_ _ / _ _ / _ _ _ _*
*Date of update (If there is no GPS signal, the date may not be accurate.)
© 2014 Toyota Motor Sales, USA
AU.30.26
AU.30.26
M/D/Y
_ _ / _ _ / _ _ _ _*