Warranty Enhance

To:
All Toyota Dealer Principals,
Service Managers, Parts Managers
Subject:
Warranty Enhancement Program – ZTX
Certain 2004 to 2009 Model Year Sienna Vehicles
Extension of Warranty Coverage for Side Airbag Connector
In our continuing efforts to help ensure the best in customer satisfaction, Toyota is announcing a
Warranty Enhancement Program to extend the warranty coverage for the Side Airbag Connector on
certain 2004 to 2009 Model Year Toyota Sienna vehicles.
Toyota has received reports regarding excessive electrical resistance in the Side Airbag Connector of
certain 2004 to 2009 Model Year Sienna vehicles. The connector could have been improperly crimped
during the manufacturing process. In certain cases, oxidization buildup in the connector can occur
resulting in illumination of the airbag warning lamp.
Although the Side Airbag Connector is covered by Toyota’s New Vehicle
Limited Warranty for 5 years or 60,000 miles (whichever occurs first), we at
Toyota care about the customers’ ownership experience. Toyota is extending
warranty coverage for Supplemental Restraint System repairs, where Side
Airbag Connector replacement is required. Please see the Warranty
Enhancement Program Details for additional information.
The following information is provided to inform you and your staff of the
program notification schedule and your degree of involvement.
1.
Owner Notification Mailing Date
Owner notification will commence in late January, 2014. We have
attached a sample owner letter for your reference.
2.
Warranty Enhancement Program Details
Please Note: Since the Airbag
Warning Light can illuminate
for reasons other than this
condition, Toyota Dealerships
are requested to perform
diagnostics to determine if the
condition is covered by this
Warranty Enhancement at no
charge to the vehicle’s owner.
If the condition is covered, the
vehicle will be repaired under
this Warranty Enhancement. If
the condition is unrelated to
this Warranty Enhancement,
additional diagnostics & repairs
could become the owner’s
responsibility (refer to the “New
Vehicle Limited Warranty” for
additional details).
This Warranty Enhancement Program provides a Primary and a Secondary warranty extension to the
vehicle’s “New Vehicle Limited Warranty” as it applies to the Side Airbag Connector.
- The Primary Coverage offers warranty enhancement until May 31, 2015, regardless of mileage.
- After the Primary Coverage, the Secondary Coverage is applicable for 10 years from the date of
first use or 150,000 miles, whichever comes first.
Please note that this coverage is for warranty work performed at an authorized Toyota dealer only.
Please note that damage incurred from abuse, an accident, vandalism or non-warrantable causes are
not covered by the New Vehicle Limited Warranty or this Warranty Enhancement Program.
Warranty Enhancement ZTX – D – Page 2
3.
Number and Identification of covered Vehicles
There are approximately 650,000 vehicles covered by this Warranty Enhancement Program.
Model
Sienna
MY
Certain 2004 to 2009
UIO
650,000
Applicable TSB
T-SB-0069-12
Please refer to Warranty Policy Bulletin (Bulletin No. POL14-01) for identification of vehicles covered by
this Warranty Extension Program.
4.
Warranty Claim Processing Instructions
Please refer to the Warranty Policy Bulletin (Bulletin No. POL14-01) for
warranty claim processing instructions for this Warranty Enhancement
Program. All parts replaced for this repair are subject to warranty parts
recovery.
5.
Technical Instructions (Repair Procedures)
Diagnosis and repair procedure for certain 2004 through 2009 Sienna
vehicles can be found in T-SB-0069-12.
6.
Parts Ordering
As this is an extension of the warranty, most customers will only request
reimbursement from TMS for past replacements, accordingly dealers
should not increase their stock of Side Airbag Connectors. As always, if a
customer experiences the illumination of the airbag warning lamp, dealers
should conduct appropriate diagnosis and order the applicable parts.
Please Note: If the airbag
warning lamp is illuminated,
the diagnostic fee to determine
if the condition is caused by
the Side Airbag connector will
be covered under this
Warranty Enhancement. The
customer is not to be charged
for this fee.
If the condition is unrelated to
this Warranty Enhancement,
additional diagnostics & repairs
could become the owner’s
responsibility (refer to the “New
Vehicle Limited Warranty” for
additional details).
Refer to Warranty Policy Bulletin POL14-01 for detailed parts ordering information.
Dealers are requested to only order parts for vehicles experiencing this condition. DO NOT ORDER
FOR STOCK. The parts have been placed on Dealer Ordering Solutions and will be systematically
released daily. Please see the weekly manual allocation report for additional details.
IMPORTANT PARTS ORDERING UPDATE
Effective January 1, 2012, All Safety Recall, Service Campaign (SSC/LSC) and Warranty Enhancement
Program parts will be eligible for the Monthly Parts Return Program. Please refer to PANT Bulletin 2011087 for campaign parts that are currently returnable under the Monthly Parts Return Program and
additional details.
Warranty Enhancement ZTX – D – Page 3
7.
Customer Reimbursement
Please refer to the attached owner letter for reimbursement consideration instructions.
Please review this entire package with your Service and Parts staff to familiarize them with the proper stepby-step procedures required to implement this Warranty Extension Program.
As part of our dedication to continuous improvement, changes have been incorporated in the production
process to ensure the highest quality products are provided to our customers.
Thank you for your cooperation.
TOYOTA MOTOR SALES, U.S.A., INC.