Warranty Enhance

TOYOTA
Product Support Division
INTEROFFICE MEMORANDUM
To:
All Region/Private Distributor General Managers/Vice Presidents
From:
Bob Waltz,
Group Vice President, Product Quality & Service Support
Subject:
Warranty Enhancement Program – ZTX
Certain 2004 to 2009 Model Year Sienna Vehicles
Extension of Warranty Coverage for Side Airbag Connector
Volume: XIX
Number: TC14-001
Date: 01/22/2014
X Action
X Retain
Information
In our continuing efforts to help ensure the best in customer satisfaction, Toyota is announcing a
Warranty Enhancement Program to extend the warranty coverage for the Side Airbag Connector on
certain 2004 to 2009 Model Year Toyota Sienna vehicles.
Toyota has received reports regarding excessive electrical resistance in the Side Airbag connector of
certain 2004 to 2009 Model Year Sienna vehicles. The connector could have been improperly crimped
during the manufacturing process. In certain cases, oxidization buildup in the connector can occur
resulting in illumination of the airbag warning lamp.
Although the Side Airbag Connector is covered by Toyota’s New Vehicle Limited
Warranty for 5 years or 60,000 miles (whichever occurs first), we at Toyota care
about the customers’ ownership experience. Toyota is extending the warranty
coverage for Supplemental Restraint System repairs, where Side Airbag
Connector replacement is required. Please see the Warranty Enhancement
Program Details for additional information.
The following information is provided to inform you and your staff of the program
notification schedule and your degree of involvement.
1.
Dealer Letter Mailing Date
The attached Dealer Letter will be mailed to all Toyota dealers in late
January, 2014.
2.
Owner Notification Mailing Date
Owner notification will commence in late January, 2014. We have attached
a sample owner letter for your reference.
3.
Warranty Enhancement Program Details
Please Note: Since the
Airbag Warning Light can
illuminate for reasons other
than this condition, Toyota
Dealerships are requested
to perform diagnostics to
determine if the condition is
covered by this Warranty
Enhancement at no charge
to the vehicle’s owner. If
the condition is covered,
the vehicle will be repaired
under this Warranty
Enhancement. If the
condition is unrelated to this
Warranty Enhancement,
additional diagnostics &
repairs could become the
owner’s responsibility (refer
to the “New Vehicle Limited
Warranty” for additional
details).
This Warranty Enhancement Program provides a Primary and a Secondary warranty extension to the
vehicle’s “New Vehicle Limited Warranty” as it applies to the Side Airbag Connector.
- The Primary Coverage offers warranty enhancement until May 31, 2015, regardless of mileage.
- After the Primary Coverage, the Secondary Coverage is applicable for 10 years from the date of
first use or 150,000 miles, whichever comes first.
Please note that this coverage is for warranty work performed at an authorized Toyota dealer only.
Please note that damage incurred from abuse, an accident, vandalism or non-warrantable causes are
not covered by the New Vehicle Limited Warranty or this Warranty Enhancement Program.
Warranty Enhancement ZTX – R – Page 2
4.
Number of Vehicles Covered
There are approximately 650,000 vehicles covered by this Warranty Enhancement Program.
Model
Sienna
5.
MY
Certain 2004 to 2009
UIO
650,000
Region/District Summary Reports
We have enclosed the following Warranty Enhancement Program Summary Reports in the
Region/Private Distributor (PD) Service Manager/Customer Operations Manager/Director of Service
Package:
 Region/PD Summary Reports that provides an overview of the entire Region/PD for this Warranty
Enhancement Program.
 District Summary Reports that indicate the number of involved vehicles registered in each
dealership’s primary market area for this Warranty Enhancement Program.
Please note that dealerships will not receive reports as this is not a Recall or Special/Limited Service
Campaign.
Please review this entire Warranty Enhancement Package with the appropriate associates so that they may
provide the necessary support to your dealers and maximize our combined customer satisfaction efforts.
Enclosures
cc:
M.
G.
J.
R.
W.
B.
G.
A.
J.
D.
B.
F.
D.
T.
Region/Private Distributor Assistant General Managers
Region/Private Distributor Customer Service Operations Managers
Region/Private Distributor Service Managers/Directors/VPs
Region/Private Distributor Parts Managers/Directors/VPs
Region/Private Distributor Customer Services Field Managers
Region/Private Distributor Technical Services and Training Managers
Region/Private Distributor District Service and/or Parts Managers
Region/Private Distributor Customer Relations Managers
Region/Private Distributor PDC Managers
Region/Private Distributor Field Technical Specialists
Region/Private Distributor Service Training Specialists
Region/Private Distributor Vehicle Operations Managers
All NAPC General Managers
All TMS Sales Administration Managers
All TMS Product Quality & Service Support Managers
All Field Product Engineers
Bevan
Borst
Bracken
Broughman
Burns
Carter
Christoff
Coetzee
Colon
Colvin
Daly
Davidson
Depew
Doi
R.
B.
N.
G.
K.
J.
B.
J.
S.
Z.
K.
E.
H.
C.
Dufresne
Fay
Fein
Fogg
Fukushima
Hanson
Hare
Hamp
Heyer
Hicks
Higgins
Hirata
Hirata
Hostetter
Y.
K.
V.
M.
C.
J.
S.
J.
R.
E.
F.
M.
T.
A.
Inaba
Ito
Katayama
King
Knight
Lang
Lending
Lentz
Lofaso
Matsuda
Matsuoka
Michels
Minyon
Mito
G.
T.
J.
C.
K.
R.
D.
R.
M.
C.
R.
A.
G.
J.
Morino
Morrison
Moses
Neff
Ohara
Perez
Pettitt
Pflughaupt
Reding
Reynolds
Sakai
Shue
Smith
Stempkowski
N.
M.
J.
M.
P.
K.
A.
B.
M.
D.
Swartz
Templin
Tetherow
Tojo
Turner
Ura
Vaish
Waltz
Warrick
Zellers