LSC BST Phase 2
Service Bulletin Details
Public Details for: LSC BST Phase 2
On july 24, 2013 the settlement of claims for economic loss arising from allegations of unintended acceleration was approved. As part of the settlement toyota will be launching the second phase of a limited service campaign to install smart
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Models from 2010
2010 TOYOTA HIGHLANDER |
2010 TOYOTA RAV4 |
Models from 2009
2009 TOYOTA HIGHLANDER |
2009 TOYOTA RAV4 |
Models from 2008
2008 TOYOTA HIGHLANDER |
2008 TOYOTA RAV4 |
Models from 2007
2007 TOYOTA RAV4 |
Models from 2006
2006 TOYOTA RAV4 |
TOYOTA Product Support Division INTEROFFICE MEMORANDUM Volume: XIX Number: TC13-020 Date: 12/11/2013 X Action X_ Retain Information To: All Toyota Region General Managers/Vice Presidents From: Bob Waltz, Vice President, Product Quality and Service Support Subject: Limited Service Campaign - BST – Phase 1 & 2 (Interim B1T- Future Phases) Multiple Models and Model Years Smart Stop Technology On July 24, 2013 the settlement of claims for Economic Loss arising from allegations of unintended acceleration was approved. As part of the settlement Toyota will be launching the second phase of a Limited Service Campaign to install Smart Stop Technology on December 11, 2013 for the following models: Phase Model Year 1 20092010 20092010 20082010 2 20082010 20062010 Model Appx. Number of Covered Vehicles Corolla 843,300 Corolla Matrix Land Cruiser 85,200 8,600 Highlander 277,900 RAV4 761,000 Production Range Late July, 2007 through Late December, 2010 Early January, 2008 through Early December, 2010 Early September, 2007 through Early August, 2010 Early March, 2007 through Early September, 2010 Late July, 2005 through Early September, 2010 Software LSC Availability Expiration Date Date 8/7/2013 8/7/2015 12/11/2013 12/11/2015 2003Mid-May, 2002 through Mid4Runner 603,100 TBD TBD 2009 August, 2009 2007Late October, 2006 through MidTundra 477,500 TBD TBD 2010 August, 2010 Please note this LSC will be launched in phases, the launch dates listed above will be updated as the Smart Stop Technology software becomes available. Interim B1T* *VINs will be loaded on TIS under BST once the software has been released. If the software is not yet available the VINs will be searchable on TIS and display as applicable under Interim LSC B1T. Background As part of the settlement described above, Toyota will install Smart Stop Technology on the above listed model and model year vehicles. This feature will cut engine power in case of simultaneous application of both the accelerator and brake pedal at certain speeds and in certain driving conditions. Refer to Appendix A for a summary of models which previously received Smart Stop Technology under Safety Recall 90L. Limited Service Campaign (LSC) Remedy Any authorized Toyota dealer will update the ECM with Smart Stop Technology at NO CHARGE to the vehicle owner. This LSC will be available for 2 years from the availability of the Smart Stop Technology, please refer to the table above for model specific expiration dates. LSC BST – R – Page 2 1. Phase 2 Dealer Letter Mailing Date The attached Dealer Letter will be sent to all Toyota dealers on December 11, 2013. 2. Reference Information for Owners All affected Customers were sent notification of the settlement terms by the court-appointed administrator, Gilardi & Company. No direct mailing from Toyota announcing this LSC will be issued at this time. Updates on availability of Smart Stop Technology and other settlement details will be posted on the settlement website, www.ToyotaELSettlement.com. Customers with questions about the settlement should be directed to the settlement website, www.ToyotaELSettlement.com, or asked to call 877-283-0507. 3. Used Vehicles in Dealership Inventory (In-Stock Vehicles) To ensure customer satisfaction, Toyota requests that dealers conduct this LSC remedy on any used vehicles currently in dealer inventory that are covered by this LSC prior to customer delivery. 4. Number and Identification of Covered Vehicles There are approximately 3.0 Million Toyota vehicles covered by this LSC. The entire LSC covers approximately 3.2 Million Toyota and Lexus vehicles. The attached Dealer Notification Letter contains additional details. Please review this notification with your staff to assure that all relevant personnel have been briefed regarding this subject. Thank you for your cooperation. Enclosures cc: Region/Private Distributor Assistant General Managers Region/Private Distributor Customer Service Operations Managers Region/Private Distributor Service Managers/Directors/VPs Region/Private Distributor Parts Managers/Directors/VPs Region/Private Distributor Customer Services Field Managers Region/Private Distributor Technical Services and Training Managers Region/Private Distributor District Service and/or Parts Managers Region/Private Distributor Customer Relations Managers Region/Private Distributor PDC Managers Region/Private Distributor Field Technical Specialists Region/Private Distributor Service Training Specialists Region/Private Distributor Vehicle Operations Managers All NAPC General Managers All TMS Sales Administration Managers All TMS Product Quality & Service Support Managers All Field Product Engineers M. J. R. G. W. B. G. A. J. D. B. F. D. T. Bevan Bracken Broughman Bryan Burns Carter Christoff Coetzee Colon Colvin Daly Davidson Depew Doi R. B. N. G. K. M. J. B. J. S. Z. K. E. H. Dufresne Fay Fein Fogg Fukushima Groff Hanson Hare Hamp Heyer Hicks Higgins Hirata Hirata C. E. Y. K. V. M. C. J. S. J. R. E. F. M. Hostetter Huante Inaba Ito Katayama King Knight Lang Lending Lentz Lofaso Matsuda Matsuoka Michels T. A. T. J. C. K. R. D. R. M. C. R. H. A. Minyon Mito Morrison Moses Neff Ohara Perez Pettitt Pflughaupt Reding Reynolds Sakai Siddiqi Shue G. J. N. M. J. M. P. K. A. B. M. D. Smith Stempkowski Swartz Templin Tetherow Tojo Turner Ura Vaish Waltz Warrick Zellers