LSC BST Phase 2

Updated 12/11/2013 – Phase 2 Added
Previous versions of these documents should be discarded.
To:
All Toyota Dealer Principals, Service Managers, and Parts Managers
Subject:
Limited Service Campaign – BST – Phase 1 & 2 (Interim B1T- TBD Phases)
Multiple Models and Model Years
Smart Stop Technology
On July 24, 2013 the settlement of claims for Economic Loss arising from allegations of unintended acceleration
was approved. As part of the settlement Toyota will be launching the second phase of a Limited Service
Campaign to install Smart Stop Technology on December 11, 2013 for the following models:
Phase
Model
Year
1
20092010
20092010
20082010
2
Interim
B1T*
20082010
20062010
20032009
20072010
Model
Appx. Number
of Covered
Vehicles
Corolla
843,300
Corolla
Matrix
Land
Cruiser
85,200
8,600
Highlander
277,900
RAV4
761,000
4Runner
603,100
Tundra
477,500
Production Range
Late July, 2007 through Late
December, 2010
Early January, 2008 through Early
December, 2010
Early September, 2007 through
Early August, 2010
Early March, 2007 through Early
September, 2010
Late July, 2005 through Early
September, 2010
Mid-May, 2002 through MidAugust, 2009
Late October, 2006 through MidAugust, 2010
Software
LSC
Availability Expiration
Date
Date
8/7/2013
8/7/2015
12/11/2013 12/11/2015
TBD
TBD
TBD
TBD
Please note this LSC will be launched in phases, the launch dates listed above will be updated as the Smart
Stop Technology software becomes available
*VINs will be loaded on TIS under BST once the software has been released. If the software is not yet available
the VINs will be searchable on TIS and display as applicable under Interim LSC B1T.
Background
As part of the settlement described above, Toyota will install Smart Stop Technology on the above listed model
and model year vehicles. This feature will cut engine power in case of simultaneous application of both the
accelerator and brake pedal at certain speeds and in certain driving conditions.
Refer to Appendix A for a summary of models which previously received Smart Stop Technology under Safety
Recall 90L.
Limited Service Campaign (LSC) Remedy
Any authorized Toyota dealer will update the ECM with Smart Stop Technology at NO CHARGE to the vehicle
owner. This LSC will be available for 2 years from the availability of the Smart Stop Technology, please
refer to the table above for model specific expiration dates.
LSC BST – D – Page 2
1. Reference Information for Owners
All affected Customers were sent notification of the settlement terms by the court-appointed administrator,
Gilardi & Company. No direct mailing from Toyota announcing this LSC will be issued at this time. Updates
on availability of Smart Stop Technology and other settlement details will be posted on the settlement
website, www.ToyotaELSettlement.com. Customers with questions about the settlement should be directed
to the settlement website, www.ToyotaELSettlement.com, or asked to call 877-283-0507.
2. Used Vehicles in Dealership Inventory (In-Stock Vehicles)
To ensure customer satisfaction, Toyota requests that dealers conduct the LSC remedy on any used
vehicles currently in dealer inventory that are covered by this LSC prior to customer delivery.
3. Number and Identification of Covered Vehicles
There are approximately 3.0 Million Toyota vehicles covered by this LSC. The entire LSC covers
approximately 3.2 Million Toyota and Lexus vehicles. VINs will be loaded on TIS under BST once the
software has been released. If the software is not yet available the VINs will be searchable on TIS and
display as applicable under Interim LSC B1T.
The following tables describe Phase 1 & 2 vehicles (Phase 2 Highlighted in Red).
MODEL
WMI
Land
Cruiser
JTM
MODEL
Corolla
MODEL
Matrix
2008-2010 Land Cruiser Vehicles - Approx. UIO: 8,600
MY
VDS START FINISH
MODEL WMI MY
VDS
START
FINISH
4000109 4002231
2009 HY05J 5003275 5004872
2008
Land
HY05J 5000126 5003274
JTM
4002769 4002898
cruiser
2010 HY7AJ
2009
4002232 4002768
5004875 5006774
2009-2010 Corolla Vehicles - Approx. UIO: 843,300
WMI MY
VDS
START FINISH
MODEL WMI MY
VDS
BE40E Z001001 Z163790
BE4EE
2009
2T1 2010
BU40E Z001002 Z165305
BU4EE
1NX
BE4EE Z165306 Z342642
BL40E
2010
2009
Corolla
BU4EE Z165312 Z386543
BL40E
JTD
BE40E C001043 C030479
BU4EE
2T1 2009
2010
BU40E C001054 C191051
BU4EE
START
C030504
C185955
9013744
J000111
9093922
J054618
FINISH
C046545
C535879
9095008
J055039
9123428
J088021
2009-2010 Corolla Matrix Vehicles – Approx. UIO: 85,200
WMI MY
VDS
START FINISH
MODEL WMI MY
VDS
GE40E C001023 C005748
KE4EE
KE40E C001042 C030591
KU4EE
2T1 2009
Matrix
2T1 2010
KU40E C001057 C191049
LE4EE
LE40E C001017 C011935
ME4EE
START
C030606
C191054
C011822
C005690
FINISH
C046553
C535870
C019001
C006442
LSC BST – D – Page 3
MODEL
Highlander
MODEL
RAV4
2008-2010 Highlander (Non Hybrid) – Approx. UIO: 277,900
MY
VDS
START FINISH
MODEL WMI MY VDS
BK3EH S001052 S040990
DS41A
DK3EH S001067 S040994
DS42A
EK3EH S001051 S008434
DS43A
JK3EH S005002 S041004
2008 DS44A
2010
5TD
KK3EH S003272 S023998
ES41A
XK3EH S001026 S005688
ES42A
YK3EH S001030 S023997
ES43A
ZA3EH S001019 S007588
DA41A
ZK3EH S001020 S024000
DS41A
DS42A
2009 DS43A
Highlander JTE
DS44A
ES41A
ES42A
ES43A
BK3EH
DK3EH
EK3EH
KK3EH
2010
XK3EH
YK3EH
ZA3EH
ZK3EH
WMI
2006-2010 RAV4 – Approx. UIO: 760,000
WMI MY
VDS
START FINISH
MODEL WMI MY
BF31V W001119 W024119
BF32V W001207 W024120
BF33V W001117 W024117
BF34V W003775 W021681
BF35V W001421 W024111
BK31V W001143 W013774
BK32V W001142 W013693
BK33V W001162 W013773
BK34V W001688 W010762
BK35V W002139 W013749
2T3 2009
RAV4
2T3 2010
ZF31V W001050 W016880
ZF32V W001048 W016874
ZF33V W001049 W016918
ZF34V W003810 W012950
ZF35V W001625 W016916
ZK31V W001081 W003645
ZK32V W001149 W003642
ZK33V W001076 W003644
ZK34V W001670 W002621
ZK35V W001965 W003631
START
2000112
2000113
2000132
2000303
2000106
2000114
2000123
2000103
2068119
2068474
2068125
2068477
2109861
2109857
2109855
2149446
2151444
2151449
2094137
2094130
2094134
2008099
2094154
VDS
BF4DV
BK4DV
DF4DV
DK4DV
EF4DV
EK4DV
JF4DV
JK4DV
KF4DV
KK4DV
RF4DV
RK4DV
WF4DV
WK4DV
XF4DV
XK4DV
YF4DV
YK4DV
ZF4DV
ZK4DV
FINISH
2068464
2068462
2068454
2064340
2109849
2109852
2109853
2008472
2094128
2094126
2094127
2094053
2151438
2151439
2151432
2167687
2167689
2156455
2101818
2102773
2106751
2012036
2106759
START FINISH
W022899 W082387
W013775 W036881
W024130 W082385
W013776 W036900
W024745 W069582
W014634 W036700
W024129 W082307
W013811 W036888
W016950 W052601
W003824 W008864
W022777 W082383
W013813 W036821
W016936 W052514
W003659 W008863
W018112 W052094
W003701 W006779
W016920 W052604
W003435 W008860
W016923 W052607
W003652 W008861
LSC BST – D – Page 4
2006-2010 RAV4 – Continued . . .
MODEL
WMI
MY
VDS
BD31V
BD32V
BD33V
BD34V
BD35V
BK31V
BK32V
BK33V
BK34V
BK35V
RAV4
JTM
2006 ZD31V
ZD32V
ZD33V
ZD34V
ZD35V
ZK31V
ZK32V
ZK33V
ZK34V
ZK35V
START
5000052
6000010
5000029
6000002
5000007
6000046
5000058
5000031
5000008
6000001
5000003
6000003
5000022
6000008
5000002
5000010
5000027
6000026
5000006
6000002
5000019
6000005
5000025
6000001
5000005
5000007
6000007
5000001
6000002
5000011
6000008
5000004
6000003
5000060
FINISH
5051226
6022606
5051222
6022607
5051264
6022596
5051164
5051248
5012690
6010002
5012686
6010006
5012692
6009992
5012673
5012694
5032586
6020783
5032534
6020798
5032587
6020842
5032507
6000001
5032573
5005689
6003129
5005688
6003131
5005690
6003132
5005681
6000004
5005684
MODEL
WMI
MY
VDS
BD31V
BD32V
BD33V
BD34V
BD35V
BK31V
BK32V
BK33V
RAV4
JTM
2007
BK34V
BK35V
ZD31V
ZD32V
ZD33V
ZD34V
ZD35V
ZK31V
ZK32V
ZK33V
ZK34V
ZK35V
START
5051303
6022623
5051315
6022613
5051301
6022615
5052182
5051278
5012706
6010008
5012016
6010025
5012697
6010022
5012752
5012701
5031315
6020846
5031131
6019942
5032593
6020843
5032641
5032630
5005691
6002895
5005392
6003133
5005699
6003135
5005692
5005728
FINISH
5124254
6054728
5124285
6054737
5124308
6054736
5124303
5124278
5040741
6028074
5040743
6028066
5040747
6028069
5040742
5040698
5077936
6052970
5077984
6052984
5078025
6052993
5077858
5077997
5016136
6010016
5016123
6010013
5016137
6010017
5016122
5016021
LSC BST – D – Page 5
MODEL
WMI
MY
VDS
BD31V
BD32V
BD33V
BD34V
BD35V
BK31V
BK32V
BK33V
RAV4
JTM
2008
BK34V
BK35V
ZD31V
ZD32V
ZD33V
ZD34V
ZD35V
ZK31V
ZK32V
ZK33V
ZK34V
ZK35V
2006-2010 RAV4 – Continued . . .
START FINISH
MODEL WMI
5122515 5215912
6054747 6089730
5124567 5215895
6054743 6089718
5124318 5215928
6054075 6089729
5124315 5215683
5124310 5215906
5040755 5071475
6028076 6050078
5039902 5071462
6028075 6050082
5040768 5071478
6028079 6050066
5040763 5071435
5040804 5071479
5078027 5117091
6052994 6081056
5078035 5117086
6052998 6081048
5076662 5117146
RAV4
JTM
6052995 6081084
5078041 5117037
5078033 5117144
5015779 5024047
6010018 6016058
5016141 5024048
6010023 6016055
5016138 5024037
6010021 6016053
5016157 5024038
5016148 5024022
MY
VDS
BF31V
BF32V
BF33V
BF34V
BF35V
BK31V
BK32V
BK33V
2009
BK34V
BK35V
ZF31V
ZF32V
ZF33V
ZF34V
ZF35V
ZK31V
ZK32V
ZK33V
ZK34V
ZK35V
START
5000104
6000003
D000148
5000105
6000000
D000170
5000109
6000004
D000124
5000106
5000103
5070458
6041373
D000125
5057953
6049697
D000150
5057681
D000101
5071496
5071507
5000103
6000000
D000102
5000110
6000001
D000101
5000105
6000003
D000109
5000120
5000104
5023836
D000103
5023823
6015916
D000112
5024054
6015898
D000101
5024061
5024071
FINISH
5017181
6000003
D021298
5017187
6000000
D021282
5017205
6000004
D021303
5011765
5017199
5084189
6041905
D010236
5084187
6049713
D010128
5084128
D010235
5084167
5084172
5014236
6000002
D015503
5014237
6000004
D015507
5014242
6000007
D015511
5014170
5014232
5026109
D003176
5026102
6015951
D003174
5026039
6015967
D003135
5026106
5025801
LSC BST – D – Page 6
MODEL
WMI
MY
VDS
BF4DV
BK4DV
DF4DV
DK4DV
EF4DV
EK4DV
JF4DV
JK4DV
KF4DV
KK4DV
RF4DV
RAV4
JTM
2010
RK4DV
WF4DV
WK4DV
XF4DV
XK4DV
YF4DV
YK4DV
ZF4DV
ZK4DV
2006-2010 RAV4
START FINISH
5017206 5037249
D021304 D039942
5084190 5098459
D010244 D017766
5017212 5037209
D021305 D039591
5084192 5098458
D010237 D017767
5021182 5033749
5084606 5096973
5017209 5037237
5084196 5098439
5014245 5032167
5026161 5027285
5017208 5037242
D021309 D039590
5084203 5098457
D010242 D017704
5014246 5032119
D015514 D028128
5026116 5027361
D003177 D004794
5016939 5031934
5026233 5027247
5013774 5032161
D015517 D029440
5026113 5027372
D003141 D004796
5014243 5032169
D015512 D029469
5026110 5027371
D003182 D004788
– Continued . . .
Prior to performing the Smart Stop Technology
Software update please verify coverage by
confirming through TIS. Dealers should perform
the procedure as outlined in the Technical
Instructions located on TIS.
4. Parts Ordering
This LSC involves an ECM Software Calibration update, no parts are required.
5. Remedy Procedures
Please refer to TIS for Technical Instructions. The Technical Instructions contain information on verifying
the vehicle’s ECM calibration and, if necessary, updating the calibration software.
Conduct all applicable, non-completed Safety Recall and Service Campaigns on the vehicle during the time
of appointment.
LSC BST – D – Page 7
6. Warranty Reimbursement Procedure
Verify Vehicle Eligibility
1. Check the VIN range.
2. Check the TIS Vehicle Inquiry
System.
Not Covered
No further action required.
Verify the ECM Calibration ID (CID).
Current CID
Reflash the ECM with the NEW
Override System software and install
an Authorized Modification Label.
New CID
Campaign completed, return the
vehicle to the customer.
LSC
Model
Op. Code
Description
Flat Rate
BST
ALL
ELSBOS
Update ECM Software and Install Update Label
0.8 hr/vehicle
•
The above operation codes include 0.1 hour for administrative cost per unit for the dealership.
7. Repair Quality Confirmation
The repair quality of covered vehicles is extremely important to Toyota. To help ensure that all vehicles
have the repair performed correctly, please designate at least one associate (someone other than the
individual who performed the repair) to verify the repair quality of every vehicle prior to customer delivery.
8. Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all
media contacts must be directed to Cindy Knight (310) 468-2170 in Toyota Corporate Communications.
(Please do not provide this number to customers. Please provide this contact to only media associates.)
9. Customer Contacts
Customers may contact your dealership with questions regarding the LSC remedy. Please welcome them to
your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent
message is communicated.
Customers with additional questions or concerns are asked to please contact the Toyota Customer
Experience Center (1-888-270-9371).
Please review this entire package with your Service and Parts staff to familiarize them with the proper
step-by-step procedures required to implement this Limited Service Campaign.
Thank you for your cooperation.
TOYOTA MOTOR SALES, U.S.A., INC.
APPENDIX
90L PROCEDURE SUMMARY REFERENCE CHART
Model
Pedal
Avalon
CTS
Camry
AWFM
Tibia Pad
Rubber
Stopper
Carpet
Reshape
BOS
Denso
†
CTS
†
Sports
Pedal**
Corolla &
Matrix
Pedal Modification
Clean Carpet
as Needed
Replace the factory
installed metallic
accelerator sports
pedal foot pad with a
newly designed one
Denso
‡
CTS
‡
Denso
Highlander
CTS
Prius
Denso
Tacoma
Denso
Tundra
CTS
Venza
Denso
4Runner
Denso
CTS
RAV4
Denso
Land
Cruiser
Denso
* Some supplemental templates may not have the stamping.
** Factory Installed Metallic Sports Pedal – Safety Recall 90L Phase
‡ Part number is specific to Corolla & Matrix.
† Non-Hybrid Camry Vehicles ONLY.