T-SB-0166-13

T-SB-0166-13
November 11, 2013
2014 RAV4 Pre-Delivery Service (PDS)
Service
Category
General
Section
Pre-Delivery Service
Market
USA
Applicability
YEAR(S)
MODEL(S)
2014
RAV4
ADDITIONAL INFORMATION
Introduction
Pre-Delivery Service (PDS) is a critical step in satisfying our new car customers. Customer feedback
indicates the following areas deserve special attention when performing PDS:
• Careful inspection for paint chips/scratches and body dents/dings.
• Proper operation of electrical accessories (including interior light, clock, and radio reset).
• Interior cleanliness.
• Proper function of mechanical systems.
Customer retention and proper maintenance of vehicles has been a major focus for Toyota. To help
remind customers that regular oil changes are essential to the proper maintenance of their vehicle,
dealers are required to begin installing a first oil change reminder sticker prior to delivery. By doing
this, customers will be reminded to return to your dealership for their first oil change. Your current
oil change reminder sticker may be used. (See PDS Check Sheet item 8 of “Final Inspection &
Cleaning.”)
A new PDS Check Sheet has been developed for the 2014 model year RAV4. Some check points
have been added, expanded, or clarified. Bulletins are available for items in bold type.
Warranty Information
OP CODE
DESCRIPTION
TIME
OFP
T1
T2
001013
Pre-Delivery Service (PDS)
1.0
N/A
–
–
Warranty Policy
If the need for additional repairs or adjustment is noted during PDS, the required service should be
performed under warranty. Reimbursement will be managed under the warranty policy.
The Warranty Policy and Procedures Manual requires that you maintain the completed PDS
check sheet in the customer’s file. If you cannot produce a completed form for each retailed
vehicle upon TMS and/or Region/Distributor audit, the PDS payment amount will be subject to debit.
© 2013 Toyota Motor Sales, USA
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2014 RAV4 Pre-Delivery Service (PDS)
Warranty Policy (Continued)
An additional Repair Order completed in conjunction with normal PDS must have time punch/flags
for service. If multiple repairs are performed, separate time flags must be punched for each repair.
Required Tools & Equipment
REQUIRED EQUIPMENT
SUPPLIER
Techstream 2.0*
TIS Techstream
PART NUMBER
QTY
TS2UNIT
ADE
Techstream Lite
TSPKG1
1
TSLITEDLR01
* Essential SST.
NOTE
• Only ONE of the Techstream units listed above is required.
• Software version 8.30.023 or later is required.
• Additional Techstream units may be ordered by calling Approved Dealer Equipment (ADE) at
1-800-368-6787.
Before Inspection
When performing new car PDS, install D/C Cut Fuse before moving vehicle from storage lot so that
FUNCTIONAL OPERATION checks can begin as soon as vehicle is moved into service stall.
1. Install D/C Cut Fuse – see check sheet
2. Install antenna*
Functional Operation
Apply parking brake and cycle the ignition “IG-ON,” place gear selector in reverse, turn on lights and
rear defogger. Unlock all doors, release fuel door.
1. Check dome, courtesy, map, and sun visor lights
2. Check warning/indicator lights, gauges, and horn
3. Check windshield wipers and washers
4. Check headlights, instrument lights, turn signals, emergency flashers, and brake lights
5. Check inside/outside rear view mirror operation/adjustment*
© 2013 Toyota Motor Sales, USA
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2014 RAV4 Pre-Delivery Service (PDS)
Functional Operation (Continued)
6. Check cigarette lighter* and power outlets
Check the power outlet using an electrical accessory designed for this use.
7. Check audio/navigation*/backup camera* systems and set clock
For navigation, set the destination search area to local position
8. Check sliding roof*
9. Check Rear Seat Entertainment System operation*
10. Install shift-lock override button cover
Walkaround Inspection
Starting at the left front door, check window and door lock operation and the operation of all power
windows and door locks from master switch, on vehicles so equipped. While walking around vehicle
in a counterclockwise direction, open left rear door (if applicable) and check operation of window
regulator and door lock, set child safety door locks to the normal (unlocked) position. Assure
tightness of interior garnishes and check seat belts. Inspect lights at rear of vehicle. Repeat checks
at right rear door. Inspect right front door window regulator and lock operation and garnishes. Check
seats and seat belt operation. Continue on around to the front of the vehicle checking lights.
1. Check Smart Key System* – T-SB-0020-13
2. Check door and door lock operation, including each wireless remote control/theft deterrent
system*
3. Check window operation
4. Check that engine starts with all keys
5. Check that child safety door locks are in normal (unlocked) position
6. Check seats and seat belt operation
7. Check rear defogger/rear view mirror defogger*
8. Check side marker, tail, backup, cargo*, and license plate lights
9. Check luggage compartment light* and trim appearance
10. Check jack and tool installation
11. Check headlight aim
Refer to the Repair Manual for procedures.
© 2013 Toyota Motor Sales, USA
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2014 RAV4 Pre-Delivery Service (PDS)
Under Hood
1. Check engine oil level
2. Check brake fluid level
Visually inspect using see-through reservoir.
3. Check engine coolant level
4. Check windshield washer fluid level
5. Check battery state-of-charge using Digital Battery System Analyzer
Refer to Service Bulletin No. PG001-06, “Battery Maintenance for In-Stock Vehicles &
Pre-Delivery.”
NOTE
Battery SOC should be a minimum of 75%. Please enter the SOC Reading on the space
provided on the check sheet and attach the printout to the check sheet.
6. Inspect for fuel, oil, coolant, and other fluid leaks
Under Vehicle (On Hoist)
1. Remove disc brake anti-rust covers/anti-corrosion wheel film* – PD017-04
Visually inspect rotors for rust.
NOTE
For best rotor rust prevention, retain wheel film on vehicle until just prior to customer delivery.
2. Inspect tires for defects/damage and adjust air pressure (including spare tire)
The recommended tire inflation pressure changes with tire size, driving conditions and vehicle
model. For precise tire pressure information, refer to the Owner’s Manual and/or tire information
label located on the vehicle.
Sidewall “Maximum” cold tire inflation pressure should not be used for normal driving.
3. Initialize Tire Pressure Warning System (TPWS) – see check sheet
4. Install wheel covers/caps/spare tire wheel covers*
5. Inspect for fuel, oil, coolant, and other fluid leaks
6. Inspect under the vehicle for damage, rust, etc.
7. Visually check bolts and nuts on chassis and powertrain for looseness
8. Install rubber body plugs* (stored in glove box or center console)
© 2013 Toyota Motor Sales, USA
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2014 RAV4 Pre-Delivery Service (PDS)
Road Test
A complete road test helps assure customer satisfaction. Drive vehicle over a variety of road
surfaces and driving conditions. Check for unusual noise and driving performance.
1. Check cold engine operation
Check starting and fast idle operation performance.
2. Check engine operation during warm-up
Check that engine operates smoothly during warm-up.
Check for unusual noise, engine vibration, rough idle, etc.
3. Check engine at normal operating temperature
Check engine performance over a broad range of driving conditions, including idle quality,
acceleration, cruise, and deceleration.
4. Check automatic transmission operation
Check automatic transmission operation, including operation in each range, neutral start switch,
and shift lock system.
5. Check brake and parking brake operation
Check brake function, including unusual noise, parking brake performance, and all related
brake system indicator lights.
6. Check steering operation and off-center/vehicle pull/flutter
Check steering function.
Check steering off-center/vehicle pull/flutter.
7. Inspect for abnormal noise and vibration
8. Inspect for squeaks and rattles
9. Check front and rear* heater and A/C operation
10. Check cruise control operation*
Check cruise control, including On-Off switch, “SET/COAST,” “RESUME/ACCEL,” and “CANCEL”
functions.
11. Check front seat heater/ventilation operation*
© 2013 Toyota Motor Sales, USA
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2014 RAV4 Pre-Delivery Service (PDS)
Final Inspection & Cleaning
1. Remove interior protective covers, unnecessary labels, tags, etc. (Remove protective covers
just before delivery to customer.)
Remove plastic covers from door panels, seats, head restraints, and sun visors, as required.
Remove labels, tags, and stickers (except those containing owner information).
NOTE
Consumer information labels, such as airbag information warning and bumper information
labels, MUST be left on the vehicle until delivery to a retail customer.
2. Visually inspect all interior parts for installation, damage, fit, dirt, etc.
3. Verify floor mat application and install using retaining clips* – T-SB-0023-13
4. Remove Rapgard™ and clear protective bumper film*
Ensure that ALL glue residue is removed.
5. Wash and clean vehicle
6. Inspect paint finish for scratches, chips, rust, dents, damage, etc.
7. Inspect exterior body parts for proper installation, damage, rust, etc.
8. Place oil change sticker on inside of windshield, top left corner
Complete the mileage or date recommendation and apply the oil change reminder sticker to the
inside of the windshield, top left corner. You may use your current oil change reminder sticker.
9. Place Owner’s Guide and first aid kit portfolio* in glove box
10. Perform Techstream Health Check
Perform Health Check to ensure that diagnostic trouble codes are not present. Health Check
results can be printed for the customer at delivery, or for the dealer file, using the Diagnostic
Report function.
11. Install front license plate and mounting bracket* – see check sheet
*Inspect or install when equipped or required
© 2013 Toyota Motor Sales, USA