LSC D0N Region L
Service Bulletin Details
Public Details for: LSC D0N Region L
In our continuing efforts to ensure the best in customer satisfaction, toyota is launching a limited service campaign (lsc) on certain 2011 ? 2012 model year highlander hybrid vehicles. This lsc will cover approximately 4,000 vehicles.
Models from 2012
2012 TOYOTA HIGHLANDER |
Models from 2011
2011 TOYOTA HIGHLANDER |
TOYOTA Product Support Division Volume: XIX Number: TC13-025 Date: 09/29/2013 X Action X_ Retain Information INTEROFFICE MEMORANDUM To: All Toyota Region General Managers/Vice Presidents From: Bob Waltz, Group Vice President, Product Quality and Service Support Subject: Limited Service Campaign (LSC) D0N Certain 2011 – 2012 Model Year Highlander Hybrid Vehicles Rear Driveshaft Assembly Replacement In our continuing efforts to ensure the best in customer satisfaction, Toyota is launching a Limited Service Campaign (LSC) on certain 2011 – 2012 Model Year Highlander Hybrid Vehicles. This LSC will cover approximately 4,000 vehicles. Background Due to an assembly error during manufacturing, the Rear Driveshaft in certain 2011-2012 Model Year Highlander Hybrid vehicles can disengage from its inboard joint assembly. If this occurs, the driveshaft could vibrate and rattle inside the inboard joint, causing a loud noise from the rear of the vehicle while driving. Continuing to drive the vehicle can damage the housing of the Rear Differential Motor. If the housing is damaged, the entire differential motor would also require replacement. Limited Service Campaign (LSC) Remedy Authorized Toyota dealerships are requested to inspect and replace the rear Driveshaft Assemblies (both right and left) at NO CHARGE to the vehicle’s owner. If the dealership determines that the driveshaft has disengaged from the inboard joint assembly, the Rear Differential Motor assembly will be replaced at NO CHARGE to the vehicle’s owner. This LSC will be available until October 31, 2016, and will only be available at an authorized Toyota Dealer. 1. Dealer Letter Mailing Date The attached Dealer Letter will be sent to all Toyota dealers in early October, 2013. 2. Owner Notification Mailing Date The owner notification will commence in early October, 2013, approximately one week after the Dealer Letter. Please note that only owners of the covered vehicles will be notified. If a dealer is contacted by an owner who has not yet received a notification, please instruct them to verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on TIS. 3. New and Used Vehicles in Dealership Inventory (In-Stock Vehicles) To ensure customer satisfaction Toyota requests that dealers conduct this LSC remedy on any new or used vehicles currently in dealer inventory that are covered by this LSC prior to customer delivery. 4. Number and Identification of Covered Vehicles There are approximately 4,000 Highlander Hybrid Vehicles covered under this LSC LSC D0N – R – Page 2 5. Parts Ordering Process (Dealer Ordering Solutions) Orders can be placed through the dealership’s facing PDC. The Rear Driveshaft Assembly kits have been placed on Dealer Ordering Solutions and will be systematically released daily based on dealer ordering criteria. Each dealer has received specific dealer ordering criteria in an email from their facing PDC Manager based on Repair Order Volume * PDC Affected UIO. Therefore, it is vital that each dealership work with both Parts and Service to immediately file claims and coordinate appropriate kit orders. Additional Part Ordering information can be found in the dealer communication. 6. Region/District Summary Reports We have enclosed the following LSC D0N Summary Reports in the Region/Private Distributor (PD) Service Manager/Customer Service Operations Manager/Director of Service package: Region/PD Summary Report that provides an overview of the entire Region/PD for this LSC. A District Summary Report that indicates the number of covered vehicles per dealership in each district for this LSC. The attached Dealer Notification Letter contains additional details. Please review this notification with your staff to assure that all relevant personnel have been briefed regarding this subject. Thank you for your cooperation. Enclosures cc: Region/Private Distributor Assistant General Managers Region/Private Distributor Customer Service Operations Managers Region/Private Distributor Service Managers/Directors/VPs Region/Private Distributor Parts Managers/Directors/VPs Region/Private Distributor Customer Services Field Managers Region/Private Distributor Technical Services and Training Managers Region/Private Distributor District Service and/or Parts Managers Region/Private Distributor Customer Relations Managers Region/Private Distributor PDC Managers Region/Private Distributor Field Technical Specialists Region/Private Distributor Service Training Specialists Region/Private Distributor Vehicle Operations Managers All NAPC General Managers All TMS Sales Administration Managers All TMS Product Quality & Service Support Managers All Field Product Engineers M. G. J. R. G. W. B. G. A. J. D. B. F. D. T. Bevan Borst Bracken Broughman Bryan Burns Carter Christoff Coetzee Colon Colvin Daly Davidson Depew Doi R. B. N. G. K. J. J. B. S. Z. K. E. H. C. Y. Dufresne Fay Fein Fogg Fukushima Grosso Hanson Hare Heyer Hicks Higgins Hirata Hirata Hostetter Inaba C. V. M. J. S. J. R. D. E. F. M. A. T. J. C. Knight Katayama King Lang Lending Lentz Lofaso Marsh Matsuda Matsuoka Michels Mito Morrison Moses Neff R. D. R. M. C. R. B. H. G. R. J. N. M. J. M. Perez Pettitt Pflughaupt Reding Reynolds Sakai Sciumbato Siddiqi Smith Specht Stempkowski Swartz Templin Tetherow Tojo P. K. P. A. B. M. D. Turner Ura Uribe Vaish Waltz Warrick Zellers