ZG6_Toyota POL17

DISTRIBUTE TO:
 Service Manager
 Warranty Administrator
Warranty Policy Bulletin
No.:
POL17-02
Date: 06/22/2017
Page:
1 of 4
REVISED 06/29/2017
SUBJECT: WARRANTY ENHANCEMENT PROGRAM (ZG6):
WARRANTY EXTENSION FOR AIR INJECTION PUMPS &
AIR SWITCHING VALVES ON CERTAIN 2011 MY TUNDRA
AND 2011 MY SEQUOIA VEHICLES
Background
Toyota has received reports of customer concerns regarding the illumination of
the check engine light due to moisture/water in the Air Injection Pumps and/or Air
Switching Valves.
Applicability
The Air Injection Pumps and Air Switching Valves are covered by Toyota’s New
Vehicle Limited Warranty* for 3 years or 36,000 miles (whichever occurs first)
and by the California Emission Warranty** for 7 years or 70,000 miles (whichever
occurs first). However, Toyota is announcing a Warranty Enhancement Program
to cover repairs related to illumination of the check engine light (Malfunction
Indicator Light) due to moisture/water in the Air Injection Pumps and/or Air
Switching Valves.
This Warranty enhancement is applicable for ten (10) years from the date-offirst use, or 150,000 miles, whichever occurs first.
Not all vehicles are covered by this warranty enhancement. Verify VIN
applicability for this Warranty Enhancement by checking Technical Information
System (TIS) before completing any repairs.
Direct marketing of this Warranty Enhancement is strictly prohibited pursuant to
the Toyota Warranty Policy 5.21, “Warranty Solicitation.” Non-compliance of this
policy may result in a claim debit.
*This Warranty Enhancement Program is subject to all of the terms and conditions set forth in the
Toyota New Vehicle Limited Warranty. For example, damage from abuse, an accident, theft
and/or vandalism, or repairs to vehicles which are currently or were previously titled as “scrap,”
“salvage,” or “dismantled” is not covered by the New Vehicle Limited Warranty or this Warranty
Enhancement pursuant to Warranty Policy 4.17, “What Is Not Covered by the Toyota New
Vehicle Limited Warranty”.
**The California Emission Warranty coverage only applies to certain states and certain model
year/engine type Tundra and Sequoia vehicles. Please refer to Toyota Warranty Policy 4.7 for
additional information.
Toyota Warranty Policy Bulletin
POL17-02
06/22/17
REVISED 06/29/17
2 of 4
Technician Training Requirements
The repair quality of covered vehicles is extremely important to Toyota. All
dealership technicians performing this repair are required to successfully
complete the most current version of the E-Learning course “SC17A - Safety
Recall and Service Campaign Essentials”. To ensure that all vehicles have the
repair performed correctly; technicians performing this repair are required to
currently hold at least one of the following certification levels:
•
•
•
•
Engine Expert
Hybrid Expert
Master
Master Diagnostic Technician
Claims for repairs that were performed by non-qualified technicians are subject to
debit.
Claim Submission
Note: If the vehicle is still under the New Vehicle Limited Warranty, submit the
repair as a Regular warranty claim.
Claim
Type
Model
2011
Tundra
Repair
Program
2011
Sequoia
Engine
Opcode
1GR-FE
1UR-FE/
2UZ-FE/
3URFE/FBE
OFP
Description
Labor Time
17610-0P010
Inspect Air
Injection
System +
replace air
injection
pump & ASV
& air pump
inlet
4.0 hr./vehicle
CHG29A
17610-0S010
Please ensure this electronic bulletin is printed and distributed to those
designated as well as any other appropriate personnel.
Toyota Warranty Policy Bulletin
POL17-02
06/22/17
REVISED 06/29/17
3 of 4
Replacement Parts
All parts replaced for this repair are subject to warranty parts recovery.
Model and
Engine
11MY
Tundra
(1GR-FE)
11MY
Tundra &
Sequoia
(1UR-FE)
11MY
Tundra &
Sequoia
(3UR-FE)
11MY
Tundra &
Sequoia
(3UR-FBE)
Part Number
Description
Quantity
17610-0P010
PUMP ASSY, AIR
1
25701-31011
VALVE SET,EMISSION CONTROL, NO.1
1
25702-31011
VALVE SET,EMISSION CONTROL, NO.2
1
17621-0S012
INLET, AIR PUMP
1
17377-38010
GASKET, AIR TUBE
4
17610-0S010
PUMP ASSY, AIR
2
25701-38100
VALVE SET,EMISSION CONTROL, NO.2
1
25702-38050
VALVE SET,EMISSION CONTROL, NO.1
1
17621-0S012
INLET, AIR PUMP
1
17376-38030
GASKET, AIR TUBE,No.1
2
17377-38010
GASKET, AIR TUBE
2
17610-0S010
PUMP ASSY, AIR
2
25701-38061
VALVE ASSY, ELECTRIC AIR CONTROL
1
17621-0S012
INLET, AIR PUMP
1
17377-38010
GASKET, AIR TUBE
2
17376-38020
GASKET, AIR TUBE,No.1
2
17171-0S030
GASKET, INTAKE MANIFOLD
2
17610-0S010
PUMP ASSY, AIR
2
25701-38061
VALVE ASSY, ELECTRIC AIR CONTROL
1
17621-0S012
INLET, AIR PUMP
1
17377-38010
GASKET, AIR TUBE
2
17376-38020
GASKET, AIR TUBE,No.1
2
17171-0S020
GASKET, INTAKE MANIFOLD
2
Technical Instructions (Repair Procedures)
Technical instructions can be found in T-SB-0160-11, please refer to TIS for
additional information.
Please ensure this electronic bulletin is printed and distributed to those
designated as well as any other appropriate personnel.
Toyota Warranty Policy Bulletin
POL17-02
06/22/17
REVISED 06/29/17
4 of 4
Customer-Paid Repairs or Replacement of Components
If a customer has previously paid for the repair to address the condition
described above, please have them mail a copy of the repair order, proof-ofpayment, and proof-of-ownership to the following address for reimbursement
consideration:
Toyota Customer Experience Center - TSR
Toyota Motor Sales, USA, Inc.
c/o Toyota Motor North America, Inc.
P O Box 259001 – SSC/CSP Reimbursements
Plano, Texas 75025-9001
The customer name, address, and telephone number(s) should be included in
the request. The customer should allow 4-6 weeks for processing.
Please ensure this electronic bulletin is printed and distributed to those
designated as well as any other appropriate personnel.