ZH4_Toyota POL17

DISTRIBUTE TO:
 Service Manager
 Warranty Administrator
Warranty Policy Bulletin
No.:
POL17-13
Date: 08/03/2017
Page:
1 of 3
SUBJECT: WARRANTY ENHANCEMENT PROGRAM (ZH4):
WARRANTY EXTENSION FOR SLIDING DOOR FRONT
LOCK ASSEMBLIES ON CERTAIN 2011-2016 MY SIENNA
VEHICLES
Background
Toyota has received a number of reports regarding sliding door front lock
assemblies on certain 2011–2016 model year Sienna vehicles. In these reports,
during the closing operation of the left and/or right side sliding door, the door
would not completely close and latch due to corrosion on the latch lever pin of
the door’s front lock assembly.
Applicability
The Sliding Door Front Lock Assemblies are covered by Toyota’s New Vehicle
Limited Warranty* for 3 years or 36,000 miles (whichever occurs first). However,
Toyota is now extending the warranty coverage for repairs related to when,
during the closing operation of the left and/or right side sliding door, the door
would not completely close and latch due to corrosion on the latch lever pin of
the door’s front lock assembly.
This Warranty enhancement is applicable for nine (9) years from the date-offirst use, regardless of mileage.
Not all vehicles are covered by this warranty enhancement. Verify VIN
applicability for this Warranty Enhancement by checking Technical Information
System (TIS) before completing any repairs.
Direct marketing of this Warranty Enhancement is strictly prohibited pursuant to
the Toyota Warranty Policy 5.21, “Warranty Solicitation.” Non-compliance of this
policy may result in a claim debit.
Toyota Warranty Policy Bulletin
POL17-13
08/03/17
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Applicability (Continued)
*This Warranty Enhancement Program is subject to all of the terms and conditions set forth in the
Toyota New Vehicle Limited Warranty. For example, damage from abuse, an accident, theft
and/or vandalism, or repairs to vehicles which are currently or were previously titled as “scrap,”
“salvage,” or “dismantled” is not covered by the New Vehicle Limited Warranty or this Warranty
Enhancement pursuant to Warranty Policy 4.17, “What Is Not Covered by the Toyota New
Vehicle Limited Warranty”.
Technician Training Requirements
The repair quality of covered vehicles is extremely important to Toyota. All
dealership technicians performing this repair are required to successfully
complete the most current version of the E-Learning course “SC17A - Safety
Recall and Service Campaign Essentials”. To ensure that all vehicles have the
repair performed correctly; technicians performing this repair are required to
currently hold at least one of the following certification levels:
•
•
•
•
Certified Technician (Any Specialty)
Expert Technician (An Specialty)
Master Technician
Master Diagnostic Technician
Claims for repairs that were performed by non-qualified technicians are subject to
debit.
Claim Submission
Note: If the vehicle is still under the New Vehicle Limited Warranty, submit the
repair as a Regular warranty claim.
Claim
Type
Repair
Program
Model
Opcode
OFP
Description
Labor Time
GHG06A
69370-08031
or
69380-08031
Replace sliding door
front lock assembly on
ONE sliding door
0.7 hr./vehicle
GHG06B
69200-08020
and
69300-08020
Replace sliding door
front lock assembly on
BOTH sliding doors
1.1 hr./vehicle
Sienna
Please ensure this electronic bulletin is printed and distributed to those
designated as well as any other appropriate personnel.
Toyota Warranty Policy Bulletin
POL17-13
08/03/17
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Replacement Parts
All parts replaced for this repair are subject to warranty parts recovery.
Part Number
Description
Quantity
04007-02308
Lock Assy, Slide Door, FR RH Kit
1
04007-02408
Lock Assy, Slide Door, FR LH Kit
1
Technical Instructions (Repair Procedures)
Technical instructions can be found in T-SB-0244-17, please refer to TIS for
additional information.
Customer-Paid Repairs or Replacement of Components
If a customer has previously paid for the repair to address the condition
described above, please have them mail a copy of the repair order, proof-ofpayment, and proof-of-ownership to the following address for reimbursement
consideration:
Toyota Customer Experience Center - TSR
Toyota Motor Sales, USA, Inc.
c/o Toyota Motor North America, Inc.
P O Box 259001 – SSC/CSP Reimbursements
Plano, Texas 75025-9001
The customer name, address, and telephone number(s) should be included in
the request. The customer should allow 4-6 weeks for processing.
Please ensure this electronic bulletin is printed and distributed to those
designated as well as any other appropriate personnel.