T-SB-0275-17
Service Bulletin Details
Public Details for: T-SB-0275-17
Tsb: supersession notice the information contained in this bulletin supersedes sb no. T-sb-0168-13. ? The entire bulletin has been updated. Service bulletin no. T-sb-0168-13 is obsolete and any printed versions should be discarded. Be sure
- 2017 - 2016 - 2015 - 2014 - 2013 -
Models from 2016
2016 TOYOTA RAV4 |
2016 TOYOTA RAV4 HV |
Models from 2015
2015 TOYOTA RAV4 |
Models from 2014
2014 TOYOTA RAV4 |
Models from 2013
2013 TOYOTA RAV4 |
T-SB-0275-17 August 18, 2017 RAV4 Power Back Door Actuator Mount Separation Service Category Vehicle Exterior Section Door/Hatch Market USA Applicability YEAR(S) MODEL(S) 2016 - 2017 RAV4 HV 2013 - 2017 RAV4 ADDITIONAL INFORMATION SUPERSESSION NOTICE The information contained in this bulletin supersedes SB No. T-SB-0168-13. The entire bulletin has been updated. Service Bulletin No. T-SB-0168-13 is obsolete and any printed versions should be discarded. Be sure to review the entire content of this bulletin before proceeding. Introduction Some 2013 – 2017 model year RAV4 and 2016 – 2017 model year RAV4 HV vehicles may exhibit a condition in which the LH or RH power back door actuator (power back door unit assembly set) separates from the ball mount bracket (back door damper stay bracket) on the hatch or body side. Additionally, wiring on the actuator may be damaged, causing the power back door to become inoperative with DTCs B2226, B2227, B2228, or B2229 present. Follow the Repair Procedure in this bulletin to address this condition. © 2017 Toyota Motor Sales, USA Page 1 of 8 T-SB-0275-17 August 18, 2017 Page 2 of 8 RAV4 Power Back Door Actuator Mount Separation Production Change Information This bulletin applies to vehicles produced BEFORE the Production Change Effective VINs shown below. MODEL PLANT DRIVETRAIN PRODUCTION CHANGE EFFECTIVE VIN AWD 2T3RFREV#HW650379 2T3JFREV#HW650379 2T3DFREV#HW650379 2WD 2T3WFREV#HW374831 2T3NFREV#HW374831 2T3YFREV#HW374831 AWD JTMRFREV#HJ147875 JTMJFREV#HJ147875 JTMDFREV#HJ147875 2WD JTMWFREV#HJ133029 JTMNFREV#HJ133029 JTMYFREV#HJ133029 AWD JTMRFREV#HJ704453 JTMJFREV#HJ704453 JTMDFREV#HJ704453 2WD JTMWFREV#HJ712818 JTMNFREV#HJ712818 JTMYFREV#HJ712818 AWD JTMRFREV#HD212171 JTMJFREV#HD212171 JTMDFREV#HD212171 2WD JTMWFREV#HD102947 JTMNFREV#HD102947 JTMYFREV#HD102947 AWD JTMRJREV#HD112252 JTMDJREV#HD112252 TMMC Takaoka #1 RAV4 Takaoka #2 Shokki RAV4 HV © 2017 Toyota Motor Sales, USA T-SB-0275-17 August 18, 2017 Page 3 of 8 RAV4 Power Back Door Actuator Mount Separation Warranty Information OP CODE BD1635 DESCRIPTION R & R Unit Assy Set, Power Back Door, RH and LH* TIME OFP T1 T2 0.6 68910-49065 68920-49065 68910-09060 68920-09050 9A 40 * If necessary, sublet repair of body damage caused by power back door actuator mount separation. APPLICABLE WARRANTY This repair is covered under the Toyota Basic Warranty. This warranty is in effect for 36 months or 36,000 miles, whichever occurs first, from the vehicle’s in-service date. Warranty application is limited to occurrence of the specified condition described in this bulletin. Parts Information PART NUMBER PART NAME QTY 68910-49069 Unit Assy Set, Power Back Door, RH 1 68920-49065 68920-49069 Unit Assy Set, Power Back Door, LH 1 68910-09060 68910-09091 Unit Assy Set, Power Back Door, RH 1 68920-09050 68920-09061 Unit Assy Set, Power Back Door, LH 1 90159-50365 90159-A0038 Screw, W/Washer Tapping 8 PREVIOUS NEW 68910-49065 Required Tools & Equipment SPECIAL SERVICE TOOLS (SST) PART NUMBER QTY Plastic Pry Tool Kit* 00002-06020-01 1 * Essential SST. NOTE Additional SSTs may be ordered by calling 1-800-933-8335. © 2017 Toyota Motor Sales, USA T-SB-0275-17 August 18, 2017 Page 4 of 8 RAV4 Power Back Door Actuator Mount Separation Required Tools & Equipment (Continued) REQUIRED EQUIPMENT SUPPLIER Techstream 2.0* Techstream Lite PART NUMBER QTY TS2UNIT ADE Techstream Lite (Green Cable) TSLITEPDLR01 1 TSLP2DLR01 * Essential SST. NOTE ONLY ONE of the Techstream units listed above is required. Software version 12.10.018 or later is required. Additional Techstream units may be ordered by calling Approved Dealer Equipment (ADE) at 1-800-368-6787. Repair Procedure 1. Confirm that the vehicle exhibits one of the following conditions and proceed as noted below. Power back door actuator mount separation: Continue to step 2. Inoperative power back door: Go to step 3. 2. Confirm that the vehicle exhibits a power back door actuator (power back door unit assembly set) that has separated from the ball mount bracket (back door damper stay bracket) on the hatch or body side. NOTICE Power back door actuator mount separation may cause hatch misalignment or body damage to the hatch, hatch opening area, roof panel, and hinges. This damage should be repaired under warranty, including sublet to a body shop if necessary. BEFORE proceeding with the repair: A. Visually check for body damage to the hatch, hatch opening area, roof panel, and hinges caused by power back door actuator mount separation and repair if necessary. B. Confirm hatch alignment and adjust or repair if necessary. Refer to the Technical Information System (TIS), applicable model and model year Repair Manual: 2013 / 2014 / 2015 / 2016 / 2017 RAV4: Vehicle Exterior – Door/Hatch – “Door/Hatch: Back Door: Adjustment” 2016 / 2017 RAV4 HV: Vehicle Exterior – Door/Hatch – “Door/Hatch: Back Door: Adjustment” © 2017 Toyota Motor Sales, USA T-SB-0275-17 August 18, 2017 Page 5 of 8 RAV4 Power Back Door Actuator Mount Separation Repair Procedure (Continued) 3. If the vehicle exhibits an inoperative power back door with no mount separation, use the following procedure to diagnose the condition. A. Check for DTCs using Techstream. B. If DTC B2227 or B2229 is present, check the RH power back door actuator for wiring damage in the location shown. Figure 1. C. If DTC B2226 or B2228 is present, check the LH power back door actuator for wiring damage in the location shown. D. If wiring damage is identified, proceed to step 4. E. If no wiring damage is identified, this bulletin does NOT apply. Continue diagnosis using the applicable Repair Manual. © 2017 Toyota Motor Sales, USA T-SB-0275-17 August 18, 2017 Page 6 of 8 RAV4 Power Back Door Actuator Mount Separation Repair Procedure (Continued) 4. Remove and replace the LH and RH power back door actuators (power back door RH/LH unit assembly set) with NEW level parts. Figure 2. While removing the screws (4 LH and 4 RH) on the power back door touch sensors as shown, confirm hex head size. If the existing screws have 10 mm hex heads, they MUST be replaced with NEW 8 mm hex head screws (screw with washer tapping). Refer to TIS, applicable model and model year Repair Manual: 2013 / 2014 / 2015 / 2016 / 2017 RAV4: Vehicle Exterior – Door/Hatch – “Door/Hatch: Power Back Door Drive Unit: Removal” 2013 / 2014 / 2015 / 2016 / 2017 RAV4: Vehicle Exterior – Door/Hatch – “Door/Hatch: Power Back Door Drive Unit: Installation” 2016 / 2017 RAV4 HV: Vehicle Exterior – Door/Hatch – “Door/Hatch: Power Back Door Drive Unit: Removal” 2016 / 2017 RAV4 HV: Vehicle Exterior – Door/Hatch – “Door/Hatch: Power Back Door Drive Unit: Installation” NOTE Both power back door actuators MUST be replaced at the same time. 10 mm hex head screws on the touch sensors MUST be replaced with 8 mm hex head screws. © 2017 Toyota Motor Sales, USA T-SB-0275-17 August 18, 2017 Page 7 of 8 RAV4 Power Back Door Actuator Mount Separation Repair Procedure (Continued) 5. AFTER installing the NEW power back door actuators, confirm that the ball and socket joints (2 LH and 2 RH) are properly seated and have approximately 2 mm of free-play as shown. To check for free-play: first push, then pull, then push again on the power back door actuator unit near each socket. Is free-play present? YES — Continue to step 6. NO — The ball mount is NOT fully seated in the socket. Push firmly on the socket until the joint engages, then recheck for free-play. Figure 3. Expected Free-play Condition Figure 4. No Free-play Condition 1 1 2 mm Free-play: Ball Mount is Fully Seated in the Socket 2 No Free-play: Ball Mount is NOT Fully Seated in the Socket 6. Perform the power back door initialization procedure. Refer to TIS, applicable model and model year Repair Manual: 2013 / 2014 / 2015 / 2016 / 2017 RAV4: Vehicle Exterior – Door/Hatch – “Door/Hatch: Power Back Door System: Initialization” 2016 / 2017 RAV4 HV: Vehicle Exterior – Door/Hatch – “Door/Hatch: Power Back Door System: Initialization” © 2017 Toyota Motor Sales, USA T-SB-0275-17 August 18, 2017 Page 8 of 8 RAV4 Power Back Door Actuator Mount Separation Repair Procedure (Continued) 7. Confirm normal operation of the power back door. Test jam protection operation in opening and closing directions. Refer to TIS, applicable model and model year Repair Manual: 2013 / 2014 / 2015 / 2016 / 2017 RAV4: Vehicle Exterior – Door/Hatch – “Door/Hatch: Power Back Door System: Operation Check” 2016 / 2017 RAV4 HV: Vehicle Exterior – Door/Hatch – “Door/Hatch: Power Back Door System: Operation Check” NOTE Jam protection operation MUST be confirmed BEFORE returning the vehicle to the customer. © 2017 Toyota Motor Sales, USA