T-SB-0052-15

August 5, 2015
T-SB-0052-15
Reduced Wireless Remote Control Range
Service
Category
Vehicle Interior
Section
Theft Deterrent/Keyless Entry
Market
USA
Applicability
YEAR(S)
MODEL(S)
2015
Highlander
2015
RAV4
ADDITIONAL INFORMATION
Introduction
Some 2015 model year Highlander and RAV4 vehicles without Smart Key may have a wireless/TPMS
receiver with a hardware condition that significantly reduces wireless remote control range. Follow
the Repair Procedure in this bulletin to address non-smart key wireless/TPMS receivers with this
reduced range condition.
Production Change Information
This bulletin applies to vehicles produced WITHIN the applicable VIN ranges shown below.
APPLICABLE VIN RANGE
MODEL
Highlander
RAV4
PLANT
TMMI
TMMC
STARTING VIN
ENDING VIN
5TDBKRFH#FS121887
5TDBKRFH#FS147450
5TDZARFH#FS011992
5TDZARFH#FS013377
5TDZKRFH#FS063963
5TDZKRFH#FS075935
2T3BFREV#FW283697
2T3BFREV#FW289074
2T3DFREV#FW283503
2T3DFREV#FW289078
2T3RFREV#FW283467
2T3RFREV#FW289085
2T3WFREV#FW161683
2T3WFREV#FW164974
2T3YFREV#FW161726
2T3YFREV#FW164981
2T3ZFREV#FW161780
2T3ZFREV#FW164970
Warranty Information
OP CODE
EL1511
EL1512
DESCRIPTION
R & R Wireless/TPMS receiver
TIME
MODEL
OFP
1.1
Highlander
897A0-0E010
0.8
RAV4
897A0-0R010
© 2015 Toyota Motor Sales, USA
T1
T2
87
71
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Reduced Wireless Remote Control Range
Warranty Information (Continued)
APPLICABLE WARRANTY
• This repair is covered under the Toyota Basic Warranty. This warranty is in effect for 36 months
or 36,000 miles, whichever occurs first, from the vehicle’s in-service date.
• Warranty application is limited to occurrence of the specified condition described in
this bulletin.
Parts Information
MODEL
PART NUMBER
Highlander
897A0-0E010
RAV4
897A0-0R010
PART NAME
QTY
1
Receiver Assy, Door Control and TPMS
1
Required Tools & Equipment
SPECIAL SERVICE TOOLS (SST)
PART NUMBER
QTY
RF Detector*
00002-09001-01
1
* Essential SST.
NOTE
Additional SSTs may be ordered by calling 1-800-933-8335.
REQUIRED MATERIAL
QUANTITY
Tape measure (Suggested length: Over 65 feet)
1
© 2015 Toyota Motor Sales, USA
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T-SB-0052-15
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Reduced Wireless Remote Control Range
Repair Procedure
NOTE
• Because there are valid reasons why wireless range can be reduced from items like radio
towers, building alarms, and other radio frequency (RF) sources, determine if the low range
condition only occurs at certain places in order to rule out other causes.
• If after testing with the procedure below there are any questions as to the validity of the test,
compare to a car with a known good range. If both vehicles appear to have low range, it
may be necessary to move the vehicles to a different open area away from possible sources
of interference to check the range.
• When performing this inspection, be sure to test both vehicles at the exact same range and
angle, and outside in an open area. Because of sheet metal design, varying the testing angle
to the car may lead to inaccurate results.
1. Verify the reduced range condition.
Close all the doors and press either the Lock or Unlock button on the wireless remote control a
few times to confirm. Does the remote operate normally within a few feet of the vehicle?
• YES — Go to step 3.
• NO — Continue to step 2.
2. Check for normal operation of the wireless remote control using the RF detector (SST P/N
00002-09001-01) to verify the normal range. Directions for testing remote transmitters can be
found on the back of the RF detector.
Does the installation of a test battery restore operation when using the RF detector?
• YES — Continue to step 3.
• NO — This bulletin does NOT apply. Continue diagnosis using the applicable Repair Manual.
Refer to the Technical Information System (TIS), applicable model and model year
Repair Manual:
• 2014 – 2015 Highlander:
Vehicle Interior – Door Lock – “Door Lock: Wireless Door Lock Control System
(w/o Smart Key System): Operation Check / Diagnosis System”
• 2013 – 2015 RAV4:
Vehicle Interior – Door Lock – “Door Lock: Wireless Door Lock Control System
(w/o Smart Key System): Operation Check / Diagnosis System”
3. Check the wireless range.
NOTE
The check should be performed facing perpendicular to the passenger front door handle.
A. Park vehicle in an open area, such as between rows of cars on the dealer lot.
© 2015 Toyota Motor Sales, USA
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Reduced Wireless Remote Control Range
Repair Procedure (Continued)
B. Turn ignition OFF, remove wireless remote from ignition and keep in your hand.
C. Make sure all doors, windows, and sun roofs are closed.
D. Ensure that NO cars or other obstructions are located between the test operator/wireless
remote control and the vehicle being tested.
E. Using the tape measure to verify distance, stand approximately 65 feet (20 meters) from the
vehicle with a clear, straight line of sight perpendicular to the passenger front door handle.
Do NOT use the driver’s door for testing.
Figure 1.
1
2
1
Clear Line of Sight with NO Obstructions
2
© 2015 Toyota Motor Sales, USA
Start Test Standing 65 ft (20 m) Away
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Reduced Wireless Remote Control Range
Repair Procedure (Continued)
F. Facing the passenger front door handle, with arm bent at a 90 degree angle, press the Lock
button on the wireless remote control. (See Figure 2.)
Figure 2.
5
1
2
3
4
1
Bend Elbow 90◦
2
Wireless Remote Control
3
Clear, Straight Line of Sight
4
Hold Remote Approximately 3 ft (1 m)
from Ground
5
Passenger Front Door Handle
HINT
Range may be affected by the height the wireless remote control is held at. Hold the
wireless remote control at approximately 3 feet above the ground. The size of the person
holding the remote can also have an effect on range. When in doubt, have someone similar
in size to the customer verify the range.
Does the car lock (lights blink/chirp sounds)?
• YES — Continue to step G.
• NO — Go to step 4.
G. The wireless range is good and test is considered a “PASS” condition. Repeat step F for
additional pass conditions, and compare to a like vehicle in the same open area to see if
range is similar. Follow the applicable Repair Manual section for diagnosis.
4. If car does NOT lock (no lights blink, no chirp sounds), then confirm the poor range by slowly
walking straight toward the passenger front door handle, pressing the Lock button approximately
every 2 seconds until car locks (lights blink/chirp sounds).
Examples of Wireless/TPMS Receiver with Incorrect Chip (Poor Range):
• A Highlander containing a receiver with the hardware concern will likely not lock until the test
operator is approximately 42 feet (13 meters), or less, from the vehicle when approaching
perpendicular to the passenger front door handle.
© 2015 Toyota Motor Sales, USA
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Reduced Wireless Remote Control Range
Repair Procedure (Continued)
• A RAV4 containing a receiver with the hardware concern will likely not lock until the test
operator is approximately 22 feet (7 meters), or less, from the vehicle when approaching
perpendicular to the passenger front door handle.
Does wireless operation start working around 42 feet (Highlander) or 22 feet (RAV4) or less?
NOTE
Under some conditions, the range may be drastically shorter than 22 or 42 feet, and operation
may be intermittent.
• YES — Continue to step 5.
• NO — A vehicle that has absolutely NO wireless functionality, regardless of how close to
the vehicle the operator stands, or position around the vehicle, is likely to be caused by
an unregistered wireless remote control, dead remote battery, potential receiver harness
connection, or another issue. Follow the appropriate Repair Manual section for these
conditions.
5. Remove and replace the wireless/TPMS receiver. Be sure to fully seat the connector on the new
receiver with the wiring harness in the vehicle.
HINT
Before removing and replacing the wireless/TPMS receiver, write down the TPMS ID numbers .
It is not necessary to remove the tires to retrieve the ID numbers.
Refer to TIS, applicable model and model year Repair Manual:
• 2014 – 2015 Highlander:
Suspension – Tire Pressure Monitoring – “Tire Pressure Monitoring: Tire Pressure
Warning System: Data List/Active Test”
Refer to TIS, applicable model and model year Repair Manual:
• 2014 – 2015 Highlander:
Suspension – Tire Pressure Monitoring – “Tire Pressure Monitoring: Tire Pressure
Warning Receiver: Removal / Installation”
• 2013 – 2015 RAV4:
Suspension – Tire Pressure Monitoring – “Tire Pressure Monitoring: Tire Pressure
Warning Receiver: Removal / Installation”
6. Register the wireless remote control(s) to the NEW receiver.
Refer to TIS, applicable model and model year Repair Manual:
• 2014 – 2015 Highlander:
Vehicle Interior – Door Lock – “Door Lock: Wireless Door Lock Control System
(w/o Smart Key System): Registration”
© 2015 Toyota Motor Sales, USA
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Reduced Wireless Remote Control Range
Repair Procedure (Continued)
• 2013 – 2015 RAV4:
Vehicle Interior – Door Lock – “Door Lock: Wireless Door Lock Control System
(w/o Smart Key System): Registration”
7. Verify wireless range is at least 65 feet (20 meters) per steps 1 – 3 in the Repair Procedure.
© 2015 Toyota Motor Sales, USA