T-SB-0061-15

T-SB-0061-15
August 19, 2015
Abnormal Entune/Navigation Operation For Display
Audio (Non-HDD Type)
Service
Category
Audio/Visual/Telematics
Section
Navigation/Multi Info Display
Market USA
Applicability
YEAR(S)
MODEL(S)
2012 - 2013
4Runner, Corolla, RAV4,
Tacoma
2013 - 2014
Avalon HV, Venza
2012 - 2014
Avalon, Camry, Camry HV,
Prius C, Prius V
2013
Highlander, Highlander HV
2012 - 2015
Prius, Prius PHV
ADDITIONAL INFORMATION
SUPERSESSION NOTICE
The information contained in this bulletin supersedes SB No. T-SB-0051-13.
Applicability has been updated to include additional 2012 - 2015 model year vehicles.
The entire bulletin has been updated.
Service Bulletin No. T-SB-0051-13 is Obsolete and any printed versions should be discarded.
Be sure to review the entire content of this bulletin before proceeding.
Introduction
Some 2012 model year vehicles equipped with a Display Audio Navigation System and Entune™
(version less than 2.1.0) may exhibit one or more of the following conditions:

Vehicle orientation slow to update after vehicle startup

Five Bing™ search results are not all displayed on the map

Voice recognition destination request does not provide feedback

Voice recognition for POI search displays “Function not available” message

“Car Multimedia” device name cannot be changed
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Abnormal Entune/Navigation Operation For Display Audio (Non-HDD Type)
Introduction (Continued)
Some 2012 – 2013 model year vehicles equipped with a Display Audio Navigation System (Non-HDD)
and Entune™ (version less than 2.2.0) may exhibit one or more of the following conditions:

“Address non-navigable” message when using the navigation system

Head unit audio does not switch correctly between day and night modes

Dynamic re-route navigation setting is not remembered after ignition cycle

Traffic Radius Filter setting is not remembered after ignition cycle

“You have arrived at your destination” message gives incorrect side of street

Head unit does not display incoming iPhone® iOS 6 text message sender ID

Head unit does not fully display incoming iPhone® iOS 6 text messages which include carriage
returns (line breaks)
Some 2012 – 2014 model year vehicles equipped with a Display Audio Navigation System (Non-HDD)
and Entune™ (version less than 3.2.0) may exhibit one or more of the following conditions:


Roads flash on and off in certain zoom levels (when Entune™ is in use)
Discolored bands appear across the screen (when Entune™ is in use)

Map area on the screen is black and only buttons are visible (when Entune™ is in use)

Navigation freezes (when Entune™ is in use)

When Bluetooth® is the last audio mode selected in previous ignition cycle, audio source
switches back to Bluetooth® when another source is selected immediately after the engine starts
Some 2012 – 2015 model year vehicles equipped with a Display Audio Navigation System (Non-HDD)
and Entune™ (Version less than 4.1.0) may exhibit one or more of the following conditions:


When using navigation route guidance the arrival time at the destination was incorrect. The
GPS indicated arrival time was off by one hour (issue connected to Daylight Savings Time)
Phonebook entries could not be found on the head unit phonebook list due to an issue with
upper case and lower case text entry

Podcasts cannot be played back on Apple devices loaded with or upgraded to iOS 8, when in
iPod® audio mode. “Loading” displayed on screen

Bing™ search engine service app will be removed and replaced with Destination Search.
The Entune™ multimedia system has been updated with new and improved applications (Slacker and
iHeartRadio®) and additional updates. This bulletin is applicable to customers requesting installation of
these new applications. The new software has been developed to enhance the
Entune™ experience in vehicles equipped with the Display Audio Navigation System with Entune™.
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Abnormal Entune/Navigation Operation For Display Audio (Non-HDD Type)
Warranty Information
OP CODE
DESCRIPTION
TIME
OFP
T1
T2
EL1514
Entune/Navigation
0.3
PT296-47120-AA
99
99
APPLICABLE WARRANTY
This repair is covered under the Toyota Basic Warranty. This warranty is in effect for 36
months or 36,000 miles, whichever occurs first, from the vehicle’s in-service date.
Warranty application is limited to occurrence of the specified condition described in
this bulletin.
Required Tools & Equipment
SPECIAL SERVICETOOLS (SST)
PART NUMBER
USB Drive Firmware Update –
Harman Becker*
01032-HBEKR-15A
FILE NAME
SOFTWARE
VERSION
01032-HBEKR-15A.zip
5.1.0
* Essential SST.
MULTIMEDIA SOFTWARE FILE DOWNLOAD
The Multimedia software update file may also be downloaded directly from this Service Bulletin by
clicking on the file name in the table above. Once downloaded, the file may be extracted
(unzipped) from the “zip” folder and saved directly to a commonly-available blank USB flash drive.
For USB flash drive requirements and download instructions: Refer to the Technical Information
System (TIS): Diagnostics – Calibrations – Reference Documents – “Multimedia Software Download
Instructions”
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Abnormal Entune/Navigation Operation For Display Audio (Non-HDD Type)
Repair Procedure
1. Confirm that one or more of the conditions listed in the Introduction for all software variants
are present.
NOTE
Non-HDD Type Navigation units have a CD slot visible on the front of the radio.
HDD Type Navigation units have a tilt-open navigation screen and CD slot behind the screen.
2. Check the software version.
A. Press the Setup button.
B. In the Setup menu, select General
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Abnormal Entune/Navigation Operation For Display Audio (Non-HDD Type)
Repair Procedure (Continued)
C. In the General Settings Menu, scroll
down and select System Information.
D. In the System Information menu the
Software Version information is
displayed (eg. 1.7.x, 1.8.4, 2.1.0,
2.2.0, 3.1.0, 3.2.0).
E. Is the software version lower than 5.1.0 (see example above)?

YES – Go to step 3.

NO – (Version 5.1.0 is present) This bulletin does NOT apply. Continue diagnosis
using the applicable Repair Manual.
3. Start the vehicle or put the hybrid system in Ready ON mode.
4. Turn on the radio.
5. Press the Apps button (the system will switch to the Apps main page).
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Abnormal Entune/Navigation Operation For Display Audio (Non-HDD Type)
Repair Procedure (Continued)
6. Install the USB Drive SST into the vehicle’s USB slot (there will be a short pause while the
software version is read).
7. An “Update software from X.X.X to
5.1.0?” message will be displ ayed.
8. Select Yes.
9. A “Please do not interrupt the
software update once it has started.
The engine must be running during
the software update.” message will
be displayed.
10. Select Confirm (the engine must be
running or hybrid system in Ready
ON mode during software update).
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Abnormal Entune/Navigation Operation For Display Audio (Non-HDD Type)
Repair Procedure (Continued)
11. The software will begin and the
screen will show a “Package 1of 8”
message, and continue through 8 of
8. It will take approximately 5 minutes
for the update to complete.
12. When finished, a “Software update
complete” message is displayed.
13. Remove the USB Drive SST.
14. Turn the vehicle OFF and restart it.
15. Confirm the software version was
updated by performing the Software
Version Check Procedure.
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Abnormal Entune/Navigation Operation For Display Audio (Non-HDD Type)
Repair Procedure (Continued)
16. Pair the dealership troubleshooting phone to perform general operation checks and confirm
that the condition was corrected.
17. Delete the dealership troubleshooting phone from the paired devices list.
© 2015 Toyota Motor Sales, USA