F0P_Region Lette

TOYOTA
Product Support Division
INTEROFFICE MEMORANDUM
To:
All Toyota Region General Managers/Vice Presidents
From:
Bob Waltz,
Group Vice President, Product Quality and Service Support
Subject:
Special Service Campaign (SSC) F0P
Certain 2007 Model Year Highlander Hybrid
Engine Software Update for Air Fuel (A/F) Sensor Monitoring
Volume: XIX
Number: TC15-032
Date: 8/20/2015
X Action
X_ Retain
Information
In our continuing efforts to ensure the best in customer satisfaction, Toyota is launching a Special
Service Campaign (SSC) on certain 2007 Model Year Highlander Hybrid vehicles. This SSC covers
approximately 13,100 vehicles.
Background
The subject vehicles may be unable to pass certain state emission testing requirements due to incomplete
readiness of the required Air Fuel (A/F) sensor monitor.
Toyota has developed new engine control software logic to help prevent this condition from occurring.
Special Service Campaign (SSC) Remedy
Authorized Toyota dealerships are requested to perform a software update at NO CHARGE to the vehicle’s
owner.
1. Dealer Letter Mailing Date
The attached Dealer Letter will be sent to all Toyota dealers in Late August, 2015.
2. Owner Notification Mailing Date
The owner notification will commence in Late August, 2015, approximately one week after the Dealer Letter.
Please note that only owners of the covered vehicles will be notified. If a dealer is contacted by an owner
who has not yet received a notification, please instruct them to verify eligibility by confirming through TIS
prior to performing repairs. Dealers should perform the repair as outlined in the Technical Instructions
found on TIS.
3. Used Vehicles in Dealership Inventory (In-Stock Vehicles)
To ensure customer satisfaction, Toyota requests that dealers conduct this SSC remedy on any new or used
vehicles currently in dealer inventory that are covered by this SSC prior to customer delivery.
4. Number and Identification of Covered Vehicles
There are approximately 13,100 (Certain 2007 MY) Highlander Hybrid vehicles covered under this SSC.
5. Parts Ordering Process (Dealer Ordering Solutions)
Replacement parts are not required for this SSC.
Special Service Campaign F0P - R - Page |2
6. Region/District Summary Reports
We have enclosed the following SSC F0P Summary Reports in the Region/Private Distributor (PD) Service
Manager/Customer Service Operations Manager/Director of Service package:
 Region/PD Summary Report that provides an overview of the entire Region/PD for this SSC.
 A District Summary Report that indicates the number of covered vehicles per dealership in each district
for this SSC.
The attached Dealer Notification Letter contains additional details.
Please review this notification with your staff to assure that all relevant personnel have been briefed regarding
this subject.
Thank you for your cooperation.
Enclosures
cc:
Region/Private Distributor Assistant General Managers
Region/Private Distributor Customer Service Operations Managers
Region/Private Distributor Service Managers/Directors/VPs
Region/Private Distributor Parts Managers/Directors/VPs
Region/Private Distributor Customer Services Field Managers
Region/Private Distributor Technical Services and Training Managers
Region/Private Distributor District Service and/or Parts Managers
Region/Private Distributor Customer Relations Managers
Region/Private Distributor PDC Managers
Region/Private Distributor Field Technical Specialists
Region/Private Distributor Service Training Specialists
Region/Private Distributor Vehicle Operations Managers
All NAPC General Managers
All TMS Sales Administration Managers
All TMS Product Quality & Service Support Managers
All Field Product Engineers